Client Engagement Manager

Job Profile: Client Engagement Manager - Digital Marketing

Role Overview

The Client Engagement Manager is responsible for managing end-to-end digital marketing delivery while maintaining strong client relationships. This role ensures campaigns are executed efficiently, business objectives are met, and clients experience consistent value, transparency, and performance from the agency.

Key Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact for assigned clients.
• Understand client business goals and translate them into actionable digital marketing strategies.
• Lead client onboarding, strategy discussions, reviews, and performance presentations.
• Build long-term client relationships and drive retention.
• Handle client feedback, escalations, and expectation management.

Project & Delivery Management

• Own end-to-end delivery of digital marketing services including SEO, Paid Media, Social Media, Content, Influencer, Website, and Analytics.
• Coordinate with internal teams (strategy, creative, media, content, tech) to ensure timely and high-quality execution.
• Manage project timelines, scope, and budgets.
• Ensure campaigns are delivered as per agreed KPIs and SLAs.
• Identify delivery risks and proactively resolve issues.

Performance & Reporting

• Track campaign performance and ensure targets are met or exceeded.
• Prepare and present monthly/quarterly performance reports with insights and recommendations.
• Work closely with performance teams to optimize campaigns and improve ROI.

Growth & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts.
• Support renewals and contract expansions.
• Collaborate with sales and leadership teams on growth initiatives.

Process & Quality Management

• Maintain delivery standards, documentation, and best practices.
• Improve internal workflows and communication for better efficiency.
• Ensure compliance with agency processes and quality benchmarks.

Required Skills & Competencies

• Strong understanding of digital marketing channels and performance metrics.
• Excellent communication, presentation, and stakeholder management skills.
• Proven project management and multitasking abilities.
• Analytical mindset with the ability to translate data into business insights.
• Leadership skills to manage cross-functional teams.
• Experience with project management and reporting tools.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business, or related field.
• 4–7 years of experience in digital marketing, client servicing, or delivery management.
• Prior digital agency experience preferred.

How to Apply:

Please send your resume and a cover letter to hr@socialpostdigital.com

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person