Client Engagement Manager

Looking for Male Candidates Only

Role Summary:

Client Engagement Manager

In this role you will largely operate from our clients offices

Key Responsibilities:

1)

• Build and maintain strong relationships with client stakeholders.
• Continuous, proactive engagement with the clients Talent Acquisition teams
• Obtain detailed Job Descriptions (JDs), ensuring clarity in role expectations, skills, and timelines.
• Share JDs accurately and promptly with the Axiom recruitment team.

Candidate Process Management

• Manage the end-to-end candidate lifecycle, post-submission of the CV: This includes;
• Interview scheduling (Level 1, Level 2, and beyond).
• Ensure candidate and interviewer availability and successful interview connections.
• Drive timely feedback collection and share insights with recruiters for alignment.
• Manage offer roll-outs, ensuring salary negotiations align with client budgets.
• Oversee background checks, employment verification, and pre-joining formalities.

3)

• Update latest candidate status in Axioms ATS (Applicant Tracking System), Monitor process adherence using dashboards and data tools.
• Proactively identify bottlenecks or delays in interviews, feedback, offers, or onboarding.
• Resolve client escalations, candidate concerns, and internal delays quickly and effectively.
• Conduct rejection analysis and recommend corrective actions to improve sourcing or process flows.

4)

• Work with recruiting teams to ensure maximum candidate closures within stipulated timelines.
• Drive revenue by improving offer-to-join ratios and reducing dropouts.
• Ensure SLA adherence for each client to maintain revenue continuity.

Stakeholder Communication

• Maintain clear and transparent communication with clients regarding candidate pipeline, process updates, and issue resolution.
• Collaborate internally with recruiters, operations, and leadership teams to align efforts with client expectations.

Required Skills:

Hard Skills:

• Strong understanding of IT recruitment processes and lifecycle.
• Familiarity with Applicant Tracking Systems (ATS) and CRM tools.
• Proficient in Excel/Google Sheets, dashboards, and data analysis.
• Knowledge of compliance processes like background checks and salary fitment.
• Good understanding of recruitment metrics (TAT, fill rate, offer-to-join ratio).

Soft Skills:

• Excellent verbal and written communication skills.
• Client-centric mindset with a strong sense of ownership.
• High problem-solving ability and conflict resolution skills.
• Ability to multitask, prioritize, and manage multiple client demands simultaneously.
• Strong interpersonal skills to work with both clients and internal stakeholders.
• Self-driven, proactive, and able to operate with minimal supervision.
• Analytical thinking with data-backed decision-making capability.

Experience:

• 5 to 7 years

  of experience in recruitment operations, client delivery, or recruitment account management.
• Should have handled large volumes of recruitments

  (Minimum 7 joining per month)

• Prior experience managing IT services or consulting clients is highly preferred.
• Proven track record of working in a client-facing role with hiring targets.

Educational Qualifications:

• Bachelor’s degree in any discipline (B.Com, BBA, BSc, BA, or equivalent).
• An MBA or postgraduate diploma in HR/Operations is an advantage but not mandatory.

Why Join Us:

• Opportunity to work closely with one of India's largest IT services companies.
• High-impact, client-facing role with revenue ownership.
• Fast-growing organization with clear career growth paths.
• Performance-driven culture with competitive rewards.