Client Engagement Manager

About SmartWinnr

SmartWinnr is a leading AI-based SaaS platform that is used to enhance training and sales performance of distributed sales teams. The platform serves Fortune 500 clients in Pharma and Medical Devices to boost sales productivity. SmartWinnr has earned recognition from G2 as one of the top 50 sales products for two consecutive years, based on authentic customer reviews and feedback.

Job Role:

Job Location:

Role Description

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success.

Key Responsibilities

Client Relationship Management

• Build, nurture, and grow strong relationships with assigned client accounts
• Serve as the internal advocate for clients, ensuring their needs are represented across teams
• Understand client business goals, technology landscape, and industry trends to offer value-added solutions
• Foster long-term client engagement through proactive communication and creative relationship-building

Sales & Project Management

• Identify opportunities for business growth within client accounts
• Create accurate project quotes and draft Scope of Work (SoW) documents
• Drive project coordination with delivery and leadership teams

Operational Excellence

• Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service
• Proactively mitigate risks and de-escalate challenging client situations
• Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities
• Act as an escalation point for any client grievances or delivery concerns

Requirements

• Minimum 5+ years of experience in managing global client relationships
• Minimum 2 years’ experience working in IT Industry
• MBA Degree is mandatory
• Proven project management experience is mandatory
• Excellent verbal and written communication skills
• Confidence in handling complex or challenging customer conversations
• Ability to work with senior business stakeholders and decision-makers
• Quick learner with a process-driven mindset and team collaboration skills