City Lead - Operations(QSR)

Company Description

Curefoods is a Bangalore-based house of F&B brands, founded in 2020. The company operates 500+ locations across 50 cities in India, offering a diverse range of cuisines. Curefoods brings together brands such as Kitchens of EatFit, CakeZone, Nomad Pizza, Sharief Bhai, Olio Pizza, Frozen Bottle, Krispy Kreme, and Arambam. Each brand offers a distinct culinary experience, from healthier meal options to regional cuisines and indulgent desserts. The company operates through cloud kitchens and dine-in formats, focusing on food quality, hygiene, and sustainability. Its operations integrate technology and consumer insights to manage scale and efficiency.

Role Description

The City Lead – Operations will be responsible for overseeing the end-to-end operations of outlets in the assigned city. This leadership role requires strong business acumen, people management, and operational excellence to drive growth, ensure profitability, and uphold the brand’s global standards.

The ideal candidate will be a dynamic leader with proven experience managing multi-outlet operations in the QSR or retail industry.

Key Responsibilities

Operational Excellence

• Lead and oversee day-to-day operations across all outlets within the city.

• Ensure adherence to brand standards, food safety norms, and hygiene protocols.

• Drive operational efficiency through process optimization, cost control, and manpower planning.

Business Performance

• Own P&L responsibility for city operations and achieve key financial metrics including sales, profitability, and cost management.

• Analyze business performance reports and implement action plans for revenue growth and margin improvement.

• Identify and execute local marketing or business initiatives to enhance footfall and customer engagement.

Team Leadership & Development

• Lead a team of Area Managers, Store Managers, and support staff to ensure smooth functioning across outlets.

• Drive a culture of accountability, customer focus, and performance excellence.
• 
  
• Mentor and develop future leaders within the operations team through regular coaching and performance reviews.

Customer Experience & Brand Compliance

• Ensure a superior guest experience by maintaining brand service and product quality standards.

• Conduct regular audits and training sessions to reinforce brand consistency across stores.

• Collaborate with cross-functional teams — Supply Chain, HR, Marketing, and Finance — to ensure seamless operations.

Expansion & Projects

• Support the business expansion strategy by overseeing new store openings, setup readiness, and team training.

• Provide insights on potential store locations and market dynamics.

Key Requirements

• 10–12 years of experience in multi-store management within QSR / Café / Food Retail / FMCG sectors.
• Graduate / Postgraduate in Hotel Management, Business Administration, or related field.
• Strong understanding of P&L management, inventory, and manpower planning.
• Proven experience in scaling operations and managing large teams.
• Excellent communication, leadership, and stakeholder management skills.
• Hands-on approach with an eye for detail and commitment to quality
• Role requires regular travel within the Delhi NCR region and occassional inter city travel as well.