City Lead - Operations(QSR)

Role Overview: Curefoods, a Bangalore-based F&B company with a diverse portfolio of brands, is seeking a dynamic City Lead - Operations to oversee the end-to-end operations of outlets in the assigned city. As a key leadership position, you will be responsible for ensuring operational efficiency, driving business performance, maintaining brand standards, and fostering team development to deliver a superior customer experience. Key Responsibilities: - Lead and manage day-to-day operations across all outlets in the city, ensuring adherence to brand standards, food safety norms, and hygiene protocols. - Drive operational efficiency through process optimization, cost control, and effective manpower planning. - Own P&L responsibility for city operations, focusing on achieving key financial metrics such as sales, profitability, and cost management. - Analyze business performance reports to identify growth opportunities and implement action plans for revenue enhancement and margin improvement. - Lead a team of Area Managers, Store Managers, and support staff, fostering a culture of accountability, customer focus, and performance excellence. - Mentor and develop future leaders within the operations team through regular coaching and performance reviews. - Ensure a superior guest experience by maintaining brand service and product quality standards, conducting audits, and providing training sessions for staff. - Collaborate with cross-functional teams including Supply Chain, HR, Marketing, and Finance to ensure seamless operations. - Support business expansion initiatives by overseeing new store openings, setup readiness, team training, and providing insights on potential store locations and market dynamics. Qualifications Required: - 10-12 years of experience in multi-store management within QSR/Caf/Food Retail/FMCG sectors. - Graduate/Postgraduate in Hotel Management, Business Administration, or related field. - Strong understanding of P&L management, inventory, and manpower planning. - Proven experience in scaling operations and managing large teams. - Excellent communication, leadership, and stakeholder management skills. - Hands-on approach with attention to detail and commitment to quality. - Willingness to travel regularly within the Delhi NCR region and occasionally to other cities.,