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8.0 - 12.0 years
0 Lacs
haryana
On-site
Position Title: Deputy Business Unit Head Personal Loans Location: Gurugram Department: Personal Loans Reports To: BU Head Personal Loans Position Summary :The Deputy BU Head for Personal Loans is responsible for overseeing the strategic and operational management of the personal loans call center, driving product journey enhancements, and managing the profit & loss (P&L) for the segment. This role requires a combination of leadership skills, deep financial acumen, and a strong focus on product management to drive business growth, enhance customer experience, and achieve financial targets within the personal loans segment . Key Responsibilitie s:Leadership & Team Managemen t:Lead and manage a team responsible for personal loans call center operations, ensuring seamless service delivery, customer satisfaction, and efficient handling of inquiries, complaints, and request s.Collaborate with cross-functional teams, including marketing, operations, and IT, to ensure alignment with business goals and operational efficienc y.Monitor and coach call center managers and staff to improve performance, focusing on KPIs such as average handle time, first call resolution, and customer satisfaction score s.P&L Managemen t:Take ownership of the P&L for the personal loans segment, ensuring that the business meets financial goals and performance metric s.Drive cost efficiency and revenue generation within the personal loans segment while optimizing resource allocatio n.Track and report on key financial metrics, identifying opportunities to improve profitability and reduce cost s.Ensure compliance with budget and financial forecasts, and implement corrective actions when necessar y.Product Journey & Developmen t:Oversee the full product lifecycle for personal loans, from conceptualization and development to implementation and ongoing optimizatio n.Work closely with the product development team to enhance product offerings and improve customer journeys through seamless processe s.Analyze customer feedback and market trends to propose product improvements and new offering s.Ensure the product is compliant with regulatory requirements and aligned with market demand s.Operational Excellenc e:Monitor and optimize call center operations for personal loans, ensuring efficient handling of loan applications, approvals, and querie s.Identify opportunities for process automation, enhancing the customer journey, and improving operational efficienc y.Leverage analytics and customer data to make data-driven decisions that improve both customer experience and business performanc e.Strategic Growt h:Identify market trends and customer needs, and create strategies to expand the personal loan product offering to meet those demand s.Develop and implement effective sales strategies for the personal loans business, driving growth in both product volume and profitabilit y.Analyze competition and market conditions to provide insights for new business opportunities and to refine existing offering s.Customer Experience Managemen t:Ensure that customer experience is a top priority, fostering a customer-first culture within the call center tea t.Compliance & Risk Managemen t:Ensure that all operations, customer interactions, and product offerings comply with relevant regulatory requirements, policies, and procedure s.Identify, assess, and mitigate risks associated with the personal loans segment to safeguard the organizatio n.Reporting & Analytic s:Prepare regular performance reports for senior management, providing insights on operational performance, financial performance, and product effectivenes s.Use business intelligence tools and data analytics to assess product success and customer satisfactio n. Qualificatio ns:Educati on:Bachelor's degree in Business, Finance, Marketing, or a related field. An MBA is a pl us.Experien ce:Minimum of 8-10 years of experience in the financial services or banking industry, with a strong focus on personal loans, call center management, and product developme nt.At least 5 years of leadership experience, including managing P&L, team leadership, and customer experience in a fast-paced environme nt.Skills & Competenci es:Strong financial and analytical skills, with a solid understanding of P&L manageme nt.In-depth knowledge of personal loan products, call center operations, and the customer journ ey.Proven ability to drive strategic growth and business transformati on.Strong leadership and team management capabilities, with the ability to inspire and motivate cross-functional tea ms.Exceptional communication and interpersonal skills, with the ability to interact with senior executives, clients, and stakeholde rs.Results-oriented with a track record of meeting or exceeding business targe ts.Excellent problem-solving skills and the ability to make data-driven decisio ns.Technical Skil ls:Proficiency in Microsoft Office Suite (Excel, PowerPoint, Wor d).Familiarity with CRM systems and business intelligence too ls.,
Posted 20 hours ago
10.0 - 20.0 years
0 Lacs
maharashtra
On-site
The Plant Head for Process Equipment, Prefabricated Piping, and Custom-Built at Chakan location should possess a solid experience of 10 to 20 years in the fabrication of Pressure Vessel, Heat Exchanger, Oil Storage Tank, Skid, IBR Product, ASM Product, Aluminum Formwork (MIVAN) Division, etc. The ideal candidate will have a comprehensive understanding of Manufacturing Operations including Production, Business Excellence, Process Engineering, Warehouse & Inventory management, Health and Safety, Maintenance, and Facilities Management. Key Responsibilities: - Oversee Production, Quality Assurance, and complete Manufacturing Operations. - Lead and manage a diverse team of 250+ individuals including managers, engineers, technicians, and labor contract employees. - Ensure 100% on-time delivery performance and drive a lean manufacturing culture. - Maintain control over Manpower, Inventory, and Supply Chain Management. - Drive New Product Development initiatives and participate in Annual Budgeting processes. - Be accountable for the Profit & Loss statements of the plant. Desired Candidate Profile: - Proven track record of meeting Production targets and implementing Lean Management practices. - Demonstrated leadership skills with experience in effective team management. - Ability to work independently and perform well under pressure. This is a Full-time position with Benefits including Provident Fund. The work schedule is during Day shifts. Candidates should be willing to commute or relocate to Pimpri-Chinchwad, Maharashtra. Relevant work experience in Aluminum Formwork, Process Equipment, MIVAN, Pressure Vessel, Heat Exchanger, Oil Storage Tank, Skid, IBR, Plant operations, and Oil & Gas sectors is preferred for this role. The work location is in person.,
Posted 22 hours ago
2.0 - 4.0 years
4 - 6 Lacs
Mumbai, Maharashtra, India
On-site
This role is a part of the program management team sitting at the intersection of product, category and growth functions. The person will be responsible for leading initiatives for growing our online channel Monthly category growth initiatives Category expansion through new SKU introduction Assortment selection and optimization to drive topline Driving assortment mix on online channels to achieve margin goals Ownership of promotions and pricing strategy across all online partners Drive initiatives to reduce wastage and dump in perishables business Purpose of the Role Anchor all cross category initiatives including but not limited to growth, assortment , pricing, monetisation and profitability. It will support and aid in making decisions and tracking critical business metrics by presenting the data, patterns, insights, and outliers in an understandable format. Education and Knowledge MBA preferred with 2-4 years of experience Expertise in SQL, python, and data analysis techniques is mandatory Working knowledge of data analysis, PL management, Assortment
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
About the Company - We're currently hiring for a global technology and manufacturing leader. We're fast-growing end to end Consulting and asset management solutions company. Our goal is to critically align with our client needs to that they meet their business objectives. We're the bridge between clients and right talents. About the Role - Having on top of FP&A experience, manufacturing background also, doing 5year strat plan Should have managed a team of 8 10 people MUST have managed global stakeholders Should be flexible to work in EMEA/US shift as this role requires to work with global stakeholders Candidates who were working for AMER HQ manufacturing companies Work from Office Hybrid mode Responsibilities - Drives the Forecasting/Budgeting and Strat plan of Global INDG ensuring coordination among the Sub-vertical and Sales teams as well as having direct ownership of the planning of the Shared P&L and Balance sheet. Ensures effective planning processes with the Global INDG organization and timely and accurate submissions to corporate and Segment & Sector Finance Bridges (Budget, Forecast, Actuals, RnO) results and analyses trends from a full P&L and Balance sheet perspective, identifying business inefficiencies and potential areas of improvement. Explains and communicates gaps of performance (actual/fcst) in a comprehensive way to enable management decisions and conclusions Assesses accurately and according to client's policy the impact of Capitalization of Variances process, and is able to appropriately communicate it across the organization Support Quarterly Business reviews/ Quarterly Earnings release preparation in cooperation with business teams and BU SLT management team Business partners with INDG Opex management team in order to drive Business efficiencies and monitors financial targets (BU and SVs). Pro-actively identifies appropriate KPIs and ensuring accurate tracking of performance.,
Posted 1 day ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
As a Business & Revenue Director at Experience Co., you will be responsible for driving revenue growth and leading high-performing teams in operations, sales, and customer experience. Your role will involve owning the business strategy, focusing on revenue, pricing, customer conversion, team development, and operational excellence. This leadership position requires a blend of strategic thinking and hands-on execution to build systems, lead teams, and increase revenue streams while taking full ownership of business outcomes. Your key responsibilities will include owning the revenue strategy and P&L across different verticals, developing and optimizing pricing models, enhancing margins, and establishing scalable systems for growth. You will build and oversee high-performing sales, operations, and customer experience teams, monitor financial performance, forecast demand, and provide insights to the leadership team. Additionally, you will drive collaboration across sales, marketing, and experience teams, identify and proactively resolve bottlenecks in conversion, demand, and overall experience, and serve as a growth partner to creative and production leads within the organization. To excel in this role, you should have a minimum of 4 years of experience in business leadership roles with a strong focus on P&L and revenue ownership. A background in travel, tourism, hospitality, or premium consumer experience brands is preferred. You should possess a robust analytical mindset, be comfortable with financial modeling and decision-making, have experience in building, leading, and mentoring diverse teams, and thrive in fast-paced environments with a high sense of ownership and humility. Understanding customer behavior, particularly in affluent millennial and Gen Z segments, and the ability to transition seamlessly from strategic planning to execution are crucial for success in this position. This role directly reports to the COO at Experience Co. The ideal candidate for this role is data-driven, passionate about scaling customer-focused businesses, adept at balancing creativity with commerce, and capable of translating strategy into tangible results. You should value transparency, speed, and accountability while embracing innovation, challenging the status quo, taking full ownership of outcomes, leading with empathy, and prioritizing the customer journey. Collaboration with cross-functional teams, a motivation to build something meaningful, a deep passion for travel, and a belief in its transformative power are qualities that will make you a great fit for our team at Experience Co.,
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
You will be working as a full-time on-site Restaurant General Manager at Restaurant Brands Asia, the second largest fast-food burger chain globally and one of India's rapidly growing QSR chains. In this role, you will be responsible for overseeing the day-to-day operations of the restaurant, which includes managing P&L, ensuring customer satisfaction, delivering exceptional customer service, budgeting, and supervising the hiring process. To excel in this position, you should possess strong skills in P&L Management, Budgeting, and Hiring. You must also be adept at enhancing customer satisfaction levels and providing top-notch customer service. Demonstrated experience in managing and enhancing P&L metrics is essential for this role. Your leadership and team management abilities will play a crucial role in the success of the restaurant. Excellent communication and interpersonal skills are required to effectively interact with both the team and customers. Having prior experience in the food service industry would be advantageous. A Bachelor's degree in Hospitality Management or a related field will be considered a plus for this position. If you are looking for a dynamic and fast-paced work environment in the food service industry, this role at Restaurant Brands Asia can provide you with a rewarding opportunity to showcase your skills and contribute to the continued success of the company.,
Posted 1 day ago
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