Chief Operating Officer

As a visionary yet execution-focused Chief Operating Officer (COO) at Group Bayport, you will play a pivotal role in scaling operational excellence across various functions to drive business growth, optimize costs, and ensure a world-class customer experience. Your key responsibilities will include: - **Key & Business Partnership**: - Work closely with Business Heads to develop and launch new product categories. - Lead the operational execution of go-to-market strategies. - Collaborate with Finance for cost planning, forecasting, and P&L ownership. - Manage overall operations budgets, compliance, and manpower optimization. - **Global Operations Leadership**: - Oversee end-to-end operations including Customer Service, Design, Fulfillment, Production, Supply Chain, and Procurement. - Create scalable SOPs and performance frameworks across global functions. - Lead process improvements and system integrations post-M&A or organic scale. - **Customer Experience & Design Management**: - Manage Customer Service teams across India, the Philippines, and the US to deliver a consistent, high-quality support experience. - Oversee the global Design team responsible for customer artwork and pre-production graphics. - Ensure tight coordination between design, customer support, and fulfillment. - **Production, Procurement & Supply Chain**: - Oversee vendor management, international sourcing, and global production units. - Drive cost-effective procurement and high-quality output across facilities. - Improve logistics, warehouse management, and order-to-ship SLAs. - **Process Integration & Team Streamlining**: - Lead integration and streamlining of operations across acquired businesses and internal departments. - Build cross-brand systems and tools to improve efficiency. - Drive unification of operations and customer experience by closely working with business heads, department heads, and operations leaders. - **Cross-Functional Collaboration**: - Work hand-in-hand with the CEO, CFO, Global Head of Ops, and senior leadership to align operations with business goals. - Partner with Product, Tech, Marketing, and Finance for execution alignment. - Support organizational design and workforce planning for scalable growth. Qualifications Required: - 14-18+ years in senior operational leadership roles in e-commerce, global supply chain, or tech-enabled product businesses. - Proven success managing international service, design, supplier, and operation. - Experience managing P&L, cost forecasting, and operations compliance. - Demonstrated success in integrating processes and teams post-acquisition. - Strong understanding of GTM strategy, category launch, and cross-department execution. In addition, prior exposure to B2B wholesale or signage/customized product industry and a background in companies operating in the ASI (Advertising Specialty Institute) ecosystem would be advantageous. Group Bayport, with a team of 1500+ people, is a rapidly growing global e-Commerce B2B2C, B2B, and B2C organization that operates across various countries through its family of brands. With a belief in exponential and disruptive growth ahead, the company is at the forefront of redefining the business of delivering high-quality custom products through cutting-edge digital technologies and robust manufacturing capabilities.,