Chief Operating Officer (COO)

Manufacturing and supply chainA COO ensures the entire production process is efficient, ethical, and aligned with the brand's luxury positioning.

• Ethical sourcing: The COO manages vendor relationships and the sourcing of precious metals, gemstones, and other materials. For high-end brands, ensuring sustainability, ethical sourcing, and transparency builds consumer trust and loyalty.
• Production oversight: The COO supervises all jewelry production, working with in-house and outsourced manufacturing teams to guarantee timely delivery, quality control, and cost-effectiveness.
• Inventory management: They are responsible for robust inventory management to maintain optimal stock levels across all sales channels, ensuring products are available for customers without incurring excess costs.
• Logistics and distribution: The COO manages all logistics, including domestic and international freight, customs, and distribution, to ensure products arrive safely and on time.

Retail and e-commerce managementIn an omnichannel world, the COO must ensure a seamless and premium experience for the customer, whether they are shopping online or in a physical store.

• Omnichannel integration: The COO connects in-store, online, and mobile processes. This involves streamlining online order fulfillment, optimizing in-store layouts, and using technology like augmented reality (AR) try-ons to enhance the shopping journey.
• Customer experience: They are responsible for enhancing customer satisfaction and loyalty. This can involve optimizing customer service operations and using customer data to provide personalized experiences.
• Performance optimization: The COO drives the performance of both retail and digital sales channels, focusing on metrics such as sales revenue, cost reduction, and customer satisfaction scores.

Strategy and growthThe COO acts as the strategic engine for the company's growth, translating long-term goals into actionable, data-driven plans.

• Strategic execution: The COO takes the CEO’s strategic vision and implements it through operational plans, establishing key performance indicators (KPIs) and monitoring progress.
• Process improvement: They continuously identify inefficiencies and lead projects to optimize operational processes and systems. In a rapidly evolving market, this ensures the brand remains agile and competitive.
• Financial oversight: In collaboration with the Chief Financial Officer (CFO), the COO helps manage budgets and resources to ensure cost-effective operations and drive profitability.
• Technology adoption: For a modern jewelry brand, this includes adopting technologies like ERP systems for supply chain management, data analytics for performance tracking, and AI for demand forecasting.

Leadership and cultureAs the leader of the company's daily operations, the COO is a central figure in cultivating the brand's culture and ensuring the team can deliver on its promises.

• Team leadership: The COO builds, mentors, and manages cross-functional teams across production, quality control, logistics, and retail.
• Cultural alignment: They foster a company culture that reinforces the brand's values, such as a high standard for quality, attention to detail, and a focus on ethical practices.
• Executive collaboration: The COO works closely with the CEO and other C-suite executives, providing operational insights and ensuring that all departmental efforts are aligned with the company's strategic goals.

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• Chief Operating Officer (Coo) - Lark

Job Type: Full-time

Pay: ₹60,000.00 - ₹70,000.00 per month

Ability to commute/relocate:

• Vile Parle, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Retail: 5 years (Required)

Language:

• hindi , gujarati, marathi (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person