9741 Chat Jobs - Page 45

Company Description Ossisto offers virtual assistant services to help individuals and businesses maximize their time and minimize stress. Specializing in various domains like customer service, website development, social media management, and more, Ossisto's Virtual Assistants provide expert support to meet diverse business needs. Key Responsibilities: Provide Tier 1 & 2 support for end-user devices, business applications, and cloud platforms Manage and maintain client systems using NinjaRMM, including scripting, patch management, and policy automation Troubleshoot and resolve issues across desktops, laptops, printers, and mobile devices (Windows, macOS, Android) Assist with email service migrations (Google Workspace, Microsoft 365, etc.) Support cloud migrations and system integrations for clients Respond to support tickets and requests in a timely and professional manner Document solutions and procedures using internal tools (e.g., ITGlue) Communicate effectively with clients via email, chat, and phone Collaborate with senior engineers on escalations and process improvements Preferred Qualifications: 5+ years of IT support or MSP experience Proficiency in NinjaRMM, including automation scripting and alert management Proficiency in ITglue and documentation services Experience with cloud/email migrations (Google Workspace, Microsoft 365) Working knowledge of HubSpot, CRM platforms, and general SaaS troubleshooting Familiarity with endpoint protection and monitoring tools (e.g., SentinelOne, Huntress) Experience with documentation platforms such as ITGlue Strong communication and customer service skills Ability to work independently and manage multiple tasks Bonus Skills: Scripting knowledge (PowerShell, Bash) Network troubleshooting (basic firewall, DNS, DHCP understanding) Understanding of IT compliance and cybersecurity fundamentals Show more Show less

Role Open Positions Mandatory Skillset Experience Work Location NP Budget Senior Azure DevOps Engineer 1 Azure, CI/CD, Containerisaton 8+ Years, Relevant 5+ Years TVM/Kochi Immediate only Max. 20 LPA We are seeking an experienced Azure DevOps Engineer to manage and optimize our cloud infrastructure, CI/CD pipelines, version control, and platform automation. The ideal candidate will be responsible for ensuring efficient deployments, security compliance, and operational reliability. This role requires collaboration with development, QA, and DevOps teams to enhance software delivery and infrastructure management. Key Responsibilities Infrastructure Management Design and manage Azure-based infrastructure for scalable and resilient applications. Implement and manage Azure Container Apps to support microservices-based architecture. CI/CD Pipelines Build and maintain CI/CD pipelines using GitHub Actions or equivalent tools. Automate deployment workflows to ensure quick and reliable application delivery. Version Control and Collaboration Manage GitHub repositories, branching strategies, and pull request workflows. Ensure repository compliance and enforce best practices for source control. Platform Automation Develop scripts and tooling to automate repetitive tasks and improve efficiency. Use Infrastructure as Code (IaC) tools like Terraform or Bicep for resource provisioning. Monitoring and Optimization Set up monitoring and alerting for platform reliability using Azure Monitor and Application Insights. Analyze performance metrics and implement optimizations for cost and efficiency improvements. Collaboration and Support Work closely with development, DevOps, and QA teams to streamline deployment processes. Troubleshoot and resolve issues in production and non-production environments. GitHub Management Manage GitHub repositories, including permissions, branch policies, and pull request workflows. Implement GitHub Actions for automated testing, builds, and deployments. Enforce security compliance through GitHub Advanced Security features (e.g., secret scanning, Dependabot). Design and implement branching strategies to support collaborative software development. Maintain GitHub templates for issues, pull requests, and contributing guidelines. Monitor repository usage, optimize workflows, and ensure scalability of GitHub services. Operational Support Maintain pipeline health and resolve incidents related to deployment and infrastructure. Address defects, validate certificates, and ensure platform consistency. Resolve issues with offline services, manage private runners, and apply security patches. Monitor page performance using tools like Lighthouse. Manage server maintenance, repository infrastructure, and access control. Pipeline Development Develop reusable workflows for builds, deployments, SonarQube integrations, Jira integrations, release notes, notifications, and reporting. Implement branching and versioning management strategies. Identify pipeline failures and develop automated recovery mechanisms. Customize configurations for various projects (Mobile, Leapfrog, AEM/Hybris). Testing Integration Implement automated testing, feedback loops, and quality gates. Manage SonarQube configurations, rulesets, and runner maintenance. Maintain SonarQube EE deployment in Azure Container Apps. Configure and integrate security tools like Dependabot and Snyk with Jira. Work Collaboration Integration Integrate JIRA for automatic ticket generation, story validation, and release management. Configure Teams for API management, channels, and chat management. Set up email alerting mechanisms. Support IFS/CR process integration. Required Skills & Qualifications Cloud Platforms: Azure (Azure Container Apps, Azure Monitor, Application Insights). CI/CD Tools: GitHub Actions, Terraform, Bicep. Version Control: GitHub repository management, branching strategies, pull request workflows. Security & Compliance: GitHub Advanced Security, Dependabot, Snyk. Automation & Scripting: Terraform, Bicep, Shell scripting. Monitoring & Performance: Azure Monitor, Lighthouse. Testing & Quality Assurance: SonarQube, Automated testing. Collaboration Tools: JIRA, Teams, Email Alerting. Preferred Qualifications Experience in microservices architecture and containerized applications. Strong understanding of DevOps methodologies and best practices. Excellent troubleshooting skills for CI/CD pipelines and infrastructure issues. Skills: containerization,jira,azure,sla,automation & scripting,teams,security & compliance,ci/cd,application insights,github repository management,azure monitor,devops,sonarqube,email alerting,azure kubernetes,,terraform,git,cicd,bicep,github actions,cd,aks,ci Show more Show less

Role Open Positions Mandatory Skillset Experience Work Location NP Budget Senior Azure DevOps Engineer 1 Azure, CI/CD, Containerisaton 8+ Years, Relevant 5+ Years TVM/Kochi Immediate only Max. 20 LPA We are seeking an experienced Azure DevOps Engineer to manage and optimize our cloud infrastructure, CI/CD pipelines, version control, and platform automation. The ideal candidate will be responsible for ensuring efficient deployments, security compliance, and operational reliability. This role requires collaboration with development, QA, and DevOps teams to enhance software delivery and infrastructure management. Key Responsibilities Infrastructure Management Design and manage Azure-based infrastructure for scalable and resilient applications. Implement and manage Azure Container Apps to support microservices-based architecture. CI/CD Pipelines Build and maintain CI/CD pipelines using GitHub Actions or equivalent tools. Automate deployment workflows to ensure quick and reliable application delivery. Version Control and Collaboration Manage GitHub repositories, branching strategies, and pull request workflows. Ensure repository compliance and enforce best practices for source control. Platform Automation Develop scripts and tooling to automate repetitive tasks and improve efficiency. Use Infrastructure as Code (IaC) tools like Terraform or Bicep for resource provisioning. Monitoring and Optimization Set up monitoring and alerting for platform reliability using Azure Monitor and Application Insights. Analyze performance metrics and implement optimizations for cost and efficiency improvements. Collaboration and Support Work closely with development, DevOps, and QA teams to streamline deployment processes. Troubleshoot and resolve issues in production and non-production environments. GitHub Management Manage GitHub repositories, including permissions, branch policies, and pull request workflows. Implement GitHub Actions for automated testing, builds, and deployments. Enforce security compliance through GitHub Advanced Security features (e.g., secret scanning, Dependabot). Design and implement branching strategies to support collaborative software development. Maintain GitHub templates for issues, pull requests, and contributing guidelines. Monitor repository usage, optimize workflows, and ensure scalability of GitHub services. Operational Support Maintain pipeline health and resolve incidents related to deployment and infrastructure. Address defects, validate certificates, and ensure platform consistency. Resolve issues with offline services, manage private runners, and apply security patches. Monitor page performance using tools like Lighthouse. Manage server maintenance, repository infrastructure, and access control. Pipeline Development Develop reusable workflows for builds, deployments, SonarQube integrations, Jira integrations, release notes, notifications, and reporting. Implement branching and versioning management strategies. Identify pipeline failures and develop automated recovery mechanisms. Customize configurations for various projects (Mobile, Leapfrog, AEM/Hybris). Testing Integration Implement automated testing, feedback loops, and quality gates. Manage SonarQube configurations, rulesets, and runner maintenance. Maintain SonarQube EE deployment in Azure Container Apps. Configure and integrate security tools like Dependabot and Snyk with Jira. Work Collaboration Integration Integrate JIRA for automatic ticket generation, story validation, and release management. Configure Teams for API management, channels, and chat management. Set up email alerting mechanisms. Support IFS/CR process integration. Required Skills & Qualifications Cloud Platforms: Azure (Azure Container Apps, Azure Monitor, Application Insights). CI/CD Tools: GitHub Actions, Terraform, Bicep. Version Control: GitHub repository management, branching strategies, pull request workflows. Security & Compliance: GitHub Advanced Security, Dependabot, Snyk. Automation & Scripting: Terraform, Bicep, Shell scripting. Monitoring & Performance: Azure Monitor, Lighthouse. Testing & Quality Assurance: SonarQube, Automated testing. Collaboration Tools: JIRA, Teams, Email Alerting. Preferred Qualifications Experience in microservices architecture and containerized applications. Strong understanding of DevOps methodologies and best practices. Excellent troubleshooting skills for CI/CD pipelines and infrastructure issues. Skills: containerization,jira,azure,sla,automation & scripting,teams,security & compliance,ci/cd,application insights,github repository management,azure monitor,devops,sonarqube,email alerting,azure kubernetes,,terraform,git,cicd,bicep,github actions,cd,aks,ci Show more Show less

About Us We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! MISSION OF THE POSITION The TSE II is a front-line technical support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming technical support issues, the TSE will log and own incoming support tickets from receipt to 100% resolution. The TSE II will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer. Here's a Closer Look At This Key Role Advocate for customers, collaborating across teams to ensure timely resolution of customer support cases. Respond to incoming support cases via chat or ticketing system. Manage customer cases effectively, meeting defined SLAs. Update and create internal support documentation. Review new product releases, maintaining strong product and technology expertise. Act as a liaison between customers and product/development teams for escalated issues, including enhancements and bug resolution. What You'll Need Exceptional customer service and communication skills Strong troubleshooting skills and methodology. Proficient in scripting and able to write basic scripts. 3+ years experience supporting or administering SaaS ITIM products. 3+ years experience in Linux, Windows, or Network administration. 3+ years experience with container technology (Docker, Kubernetes). 3+ years experience with cloud platforms (AWS, Azure, etc.). Click here to read our International Applicant Privacy Notice. LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #BI-Hybrid (DELETE UNNECESSARY TAGS) Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision. Show more Show less

Exp: 4yrs – 9yrs Location: Pune/Remote NP: Immediate joiner to 30days Mandatory (javascripts,Python flask,Azure) Required Expertise Full Stack Development: Advanced proficiency required Cloud Knowledge:(Azure Cloud) Role Expectations Client-facing position; strong communication skills are essential Hands-on project experience in cloud : 6 months to 1.5 years. Technical Skills Backend: Flask (Python) framework Frontend: JavaScript frameworks Experience with implementing maps and chat visualizations using JavaScript Proficiency in: Azure API Management (APIM) Azure Serverless Functions Azure Maps JavaScript API for real-time geospatial visualization Job Location: Pune Remote Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Role And Responsibilities Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc. Is completely aware of the hotels upsell program and constantly drives towards achieving the companies upsell goal. Actively handles profile management and guides staff accordingly. Actively monitors chat response and mobile application to ensure timely response. Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc. and escort them to or from their rooms respectively Coordinating with respective supporting departments especially Housekeeping to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc Adheres to the hotel's code of conduct and grooming & hygiene standards Actively conducts briefings and meetings. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries andspecial requests. Show more Show less

LMS Support Consultant - Ads Email - Vendor Onboarding Skills Outline Key Skills Needed: 2-3 years of experience in working with an online advertising product in support, sales or optimization capacity Basic to intermediate understanding of advertising concepts Basic to intermediate understanding of advertising terminologies and jargon Understanding of customer journey of a marketer and key purchasing decision moments Exposure to marketing concepts like purchasing funnel, marketing mix, AB testing, ROAS etc. Job Description LMS Ads Consultant Job Description We are looking for a Marketing Consultant to join our LinkedIn Marketing Solutions (LMS) Support team to deliver an outstanding member experience to Marketing Solutions clients. In this role you will be responsible for responding to a variety of inquiries from advertisers on our platform submitted through multiple communication channels. Your key duties will be answering questions about Marketing Solutions products, diagnosing and troubleshooting campaign performance issues, while at the same time suggesting key ways to add value to the overall experience to help advertisers maximize the performance of their campaigns Responsibilities: Responsibilities: Develop and maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products through ongoing training while being keenly aware of trends in the online advertising industry Create deeper conversations with members to maximize the value of LMS products and align with advertiser goals Provide basic technical support solutions to LMS advertisers and escalate to tier 2 teams accordingly Make judgment calls as to when to provide personalized solutions versus following processes Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines Determine advertisers needs and be suggestive about potential solutions Work efficiently and prioritize projects and work using the appropriate systems and communication channels Collaborate with co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers ○ Understand, embody and execute LinkedIns culture and core values ○ Candidates should be flexible to work on changing shift timings starting from early morning to afternoon. ○ Candidates should be flexible to work on weekend shifts. Basic Qualifications: B.A. or B.S. degree or equivalent experience 4+ years of experience in customer service, advertising operations, marketing strategy, or account management with an advertising publisher Preferred Qualifications: Supporting or selling a product/solution utilizing multiple communication channels (email, chat and phone) Experience with using/supporting online advertising and/or paying customers (PPC, search or content marketing, etc) Exceptional communication and selling skills Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization Ability to analyze data, trends and client information to identify product or service growth opportunities Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel Strong leadership qualities and ability to learn and coach new hires on marketing concepts and operations. Experience in supporting new product launches and product and feature adoption initiatives Experience handling CRM-based customer contact operations for a large organization Show more Show less

About our company Watch Your Health India Pvt Ltd". is an Insur Tech/Health Tech company who enable and empower its partners to engage with their clients through smart technology to provide condition management and chronic care management such as Diabetes, Heart care, Thyroid, Mental wellness, Obesity, Blood pressure, Sleep, Diet and Nutrition. We provide Digital Health Risk Assessments, Doctor's chat, webinar, Health expert chat, digital Health coach, blogs and articles. We are hiring qualified Physiotherapists who are passionate to help people achieve their health goals and improve their medical conditions. Job Description:- This is a tele-rehabilitation job where we need a physiotherapist who can help with chronic disease management empower the elderly, remind people to take medication at the right time, undergo scheduled exercise, extend service to underserved areas, and improve health outcomes. Minimum qualification required : Graduation in Physiotherapy Job type: Work from office Job timing: 9.30am -6.30 pm (Mon- Sat) Office address: Watch Your Health India Private Limited. Lodha Supremous No. 1, Near New Passport Office, Wagle Estate, Road number 22, Thane-400604, Maharashra. Regards, Akash HR Executive Show more Show less

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Our FinCrime Support Team provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're looking for customer support superstars to join our team as an Account Protection Support Specialist. This role isn't just about ticking off tickets and answering chats quickly, this is about truly delivering "WOW" levels of service to our global customer base. We want fast acting problem solvers, not script readers. We're a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying. What You'll Be Doing Analysing APP (Authorised Push Payment) and ATO (Account takeover) reports submitted by our customers over the app. Securing customer accounts from fraud and unauthorised access Communicating ATO and app claim status to customers via in-app chat Collaborating with team members across London, Krakow, Porto, and Lviv to resolve customer issues Taking end-to-end ownership of issues and internal procedures Contributing to a culture where fair treatment of customers is a top priority. Supporting other Fraud teams to expand your knowledge in FinCrime What You'll Need Fluency in English Clear and effective verbal and written communication skills Experience in financial crime The ability to multitask and perform well under pressure and tight deadlines A willingness to work different shifts The ability to collaborate with compliance teams in a fast-paced international environment Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice Show more Show less

Job Title: Webinar & Live Session Host (Full-Time) Department: Events & Communication Location: Mumbai (Hybrid role with in-person & remote responsibilities) Reports To: Program Director Experience: 2+ years preferred Working Hours: Flexible (must be available for evening/weekend live sessions) Compensation: Competitive – based on experience + performance bonus + spiritual growth exposure About Wellness Vibe: Wellness Vibe is India’s leading frequency-based transformation ecosystem founded by Nada Yogi Vibhushri Rivesh Vade. We specialize in sound healing, DNA activation, Nada Yoga, and high-frequency consciousness programs impacting lives across the globe. We conduct regular online/offline sessions, webinars, retreats, and healing immersions. Role Summary: As the Webinar & Live Session Host , you will be the voice and presence of Wellness Vibe during live digital events and workshops. You will co-anchor sessions with Vibhushri, guide participant interaction, manage energy flow, and create a vibrant experience that represents the soul of our brand. Key Responsibilities: Webinar Hosting & Anchoring · Open and close live sessions, introduce speakers, guide audience expectations · Build connection and hold safe, sacred space for participants · Conduct real-time polls, Q&A, and chat moderation to keep energy alive Session Management · Ensure smooth coordination with tech & content teams · Manage transitions, multimedia, slides, and troubleshooting during sessions · Support backstage setup and audience onboarding as required Audience Engagement & CTA Delivery · Present offers, course details, and calls to action during peak moments · Share success stories, testimonials, and relevant guidance to inspire conversion · Facilitate post-session follow-ups like thank-you messages or WhatsApp community joining Spiritual Alignment & Preparation · Study and internalize session themes, sound science, DNA activation principles · Align with Wellness Vibe’s tone, language, and mission of frequency-based healing · Stay grounded, emotionally aware, and attuned to the energy of the audience Reporting & Optimization · Prepare post-webinar reports: attendance, feedback, drop-off points, energy cues · Share insights for better session design and community interaction · Coordinate with marketing & product teams for improving conversion journeys Key Skills & Qualities: · Excellent verbal communication (Hindi + English) · Strong stage presence, anchoring ability, emotional depth · High energy with calm, graceful command · Tech-confident (Zoom, StreamYard, Google Slides, WhatsApp Broadcast, etc.) · Experience in coaching, training, public speaking, or facilitation preferred · Interest in wellness, mindfulness, sound, or spiritual growth is a MUST Cultural Fit & Growth Path: · Spiritually aware, emotionally mature, and values-driven · Growth-oriented mindset – open to training and inner work · Opportunity to grow into roles such as Event Manager, Program Director, or Trainer-Coach within the organization Perks & Benefits: · Access to all DNA Activation and Sound Healing sessions · 1-on-1 mentorship and alignment sessions with Vibhushri · Fast-growth startup culture with deep impact · Festival breaks, team retreats, and wellness incentives · Deep personal transformation as part of the work Show more Show less

About Tooused Tooused offers a convenient way for people to recycle unwanted clothing, reducing textile waste and driving impact. The iconic Give Back Bag allows users to exchange pre-loved for Tooused Credits, redeemable for Cash or Rewards at various retailers. Founded in 2023 and based in Delhi, Tooused aims to make sustainable living accessible and rewarding. Role Description This is a full-time on-site role for a Customer Service Representative at Tooused in Gurugram. The role involves providing customer support via Phone and Live Chat, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Service skills Customer Experience skills Excellent communication and interpersonal abilities Problem-solving and conflict-resolution skills Ability to work in a fast-paced environment Experience in retail or e-commerce customer service is a plus Fluency in multiple languages is a bonus Live Chats Handling Why Join Tooused? Be at the forefront of revolutionizing sustainability in the fashion and waste management industry. Opportunity to work on impactful projects driving real-world change. Collaborative, mission-driven work environment. Show more Show less

Location: Remote / Work from Home Job Type: Part-Time / Full-Time (Flexible Timing) Experience Required: Minimum 2 years (Specialized in Men's Health) Salary: Competitive (Per Consultation) 🧑‍⚕️ About Us: We are a fast-growing digital wellness platform dedicated to promoting holistic health through Ayurvedic principles. We are now expanding our team to include specialists in men’s health , including sexual wellness, fertility, vitality, and stress-related issues. Our goal is to make authentic Ayurvedic treatment for men's health accessible, confidential, and effective through online consultations. 📝 Job Description: We are hiring a qualified Ayurvedic Doctor with special expertise in men’s health to provide secure and personalized online consultations. The doctor will assess patient conditions, offer holistic diagnosis, and design treatment plans that address the root cause using Ayurvedic herbs, therapies, and lifestyle guidance. 🔍 Key Responsibilities: Conduct video, audio, or chat-based consultations with male patients Diagnose issues related to sexual health, fertility, hormonal imbalance, premature ejaculation, low libido, stress, etc. Recommend personalized Ayurvedic medicines, supplements, and therapies Guide patients on suitable diet, lifestyle, yoga, and detox routines Maintain patient records and provide regular follow-ups Ensure confidential, non-judgmental, and ethical consultation Collaborate with the support team to ensure timely care delivery 🎓 Qualifications: BAMS (Bachelor of Ayurvedic Medicine & Surgery) – mandatory Minimum 2 years of clinical experience in men’s health/sexual wellness Valid Ayurvedic license/registration (India or home country) Strong grasp of Ayurvedic principles like Tridosha, Dhatus, and Ojas Ability to speak fluently in Hindi and/or English Comfortable using telemedicine platforms and tools ✅ Preferred Expertise in: Vajikarana (Ayurvedic Aphrodisiac Therapy) Shukra Dhatu enhancement Psychological counseling for stress and performance anxiety Experience in treating male infertility and related conditions 💼 What We Offer: Remote work with flexible hours High-quality patient leads and marketing support Per consultation or fixed monthly pay model Opportunity to build a professional brand online Confidential, tech-enabled, patient-centric practice environment Training on digital consultation protocols (if required) Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar . Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

SaaS Product Sales and Services Manager Are you an experienced professional ready to drive our company's SaaS products to new heights? We're seeking a SaaS Product Sales and Services Manager to lead our growth. You'll engage with people through various channels to introduce and support our SaaS offerings. Here's what you'll do: Responsibilities: Engage in pre-sales and support tasks for our SaaS products, connecting with customers via phone, email, and chat. Conduct online and in-person demonstrations of our SaaS solutions. Address technical queries from potential customers and our partners. Maintain and enhance your technical expertise, providing training to teammates when needed. Offer pre-sales technical support, assisting with product onboarding and troubleshooting. Conduct training sessions for customers, ensuring they make the most of our SaaS products. Collaborate with the marketing team to organize impactful online events. Work with Product Marketing and Management teams to optimize our product's performance. Communicate customer feedback, including feature requests and product challenges, to Product Management and Development teams. Represent our SaaS products at partner online events, broadening our reach. Your Experience: A blend of technical prowess, sales acumen, and customer interaction skills is a must. Fluent English communication is essential. Exceptional oral and written communication, along with presentation skills, are critical. A curious mind capable of unraveling complex topics is crucial. Self-motivated with strong interpersonal skills, eager to learn and innovate. Ability to simplify complex subjects into effective presentations. Experience delivering technical training to internal and external audiences, including pre-sales and sales teams. Familiarity with cloud-based technologies, particularly AWS and SaaS products, is advantageous. Job Details: Job Type: Full-time Salary: Based on experience and performance Work Schedule: Morning shift, Rotational shift, US shift Supplemental pay: Yearly bonus Location: Coimbatore, Tamil Nadu Requirements: Education: Bachelor's degree (Preferred) Experience: 1-3 years in Business Development (Required) Language: English (Required) Job Types: Full-time, Permanent Schedule: Day shift Morning shift Rotational shift US shift Supplemental Pay: Yearly bonus

Hey Job Seekers Do you want to work in Voice / Chat Process for MNC BPO Call Centre ? Work From Office International Process Rotaional Shifts CTC 20-35 K /M Call / Whats App Sourabh @ 9779924404 for interview in Chandigarh / Mohali Walkin Interview Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria Subsidised Meals

Hey There !! Do you want to work in International BPO Process in Chandigarh & Mohali If Yes Fell Free To Call / Whats App Sourabh @ 9779924404 for interview CTC 15-32 K/M Work From Office Rotational Shifts Candidate Must Be good In English Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts Facilities Vary Client to Client :- Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals

Job Title: Senior Backend Engineer – Python & Microservices Location: Remote Experience Required: 8–10+ years 🚀 About the Role: We’re looking for a Senior Backend Engineer (Python & Microservices) to join a high-impact engineering team focused on building scalable internal tools and enterprise SaaS platforms. You'll play a key role in designing cloud-native services, leading microservices architecture, and collaborating closely with cross-functional teams in a fully remote environment. 🔧 Responsibilities: Design and build scalable microservices using Python (Flask, FastAPI, Django) Develop production-grade RESTful APIs and background job systems Architect modular systems and drive microservice decomposition Manage SQL & NoSQL data models (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Implement distributed data pipelines using Kafka, RabbitMQ, and SQS Apply best practices in rate limiting, security, performance optimisation, logging, and observability (Grafana, Datadog, CloudWatch) Deploy services in cloud environments (AWS preferred, Azure/GCP acceptable) using Docker, Kubernetes, and EKS Contribute to CI/CD and Infrastructure as Code (Jenkins, Terraform, GitHub Actions) ✅ Requirements: 8–10+ years of hands-on backend development experience Strong proficiency in Python (Flask, FastAPI, Django, etc.) Solid experience with microservices and containerised environments (Docker, Kubernetes, EKS) Expertise in REST API design, rate limiting, and performance tuning Familiarity with SQL & NoSQL (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Experience with cloud platforms (AWS preferred; Azure/GCP also considered) CI/CD and IaC knowledge (GitHub Actions, Jenkins, Terraform) Exposure to distributed systems and event-based architectures (Kafka, SQS) Excellent written and verbal communication skills 🎯 Preferred Qualifications: Bachelor’s or Master’s degree in Computer Science or a related field Certifications in Cloud Architecture or System Design Experience integrating with tools like Zendesk, Openfire, or similar chat/ticketing platforms Show more Show less

🚀 Job Title: AI Engineer Company : Darwix AI Location : Gurgaon (On-site) Type : Full-Time Experience : 2-6 Years Level : Senior Level 🌐 About Darwix AI Darwix AI is one of India’s fastest-growing GenAI startups, revolutionizing the future of enterprise sales and customer engagement with real-time conversational intelligence. We are building a GenAI-powered agent-assist and pitch intelligence suite that captures, analyzes, and enhances every customer interaction—across voice, video, and chat—in real time. We serve leading enterprise clients across India, the UAE, and Southeast Asia and are backed by global VCs, top operators from Google, Salesforce, and McKinsey, and CXOs from the industry. This is your opportunity to join a high-caliber founding tech team solving frontier problems in real-time voice AI, multilingual transcription, retrieval-augmented generation (RAG), and fine-tuned LLMs at scale. 🧠 Role Overview As the AI Engineer , you will drive the development, deployment, and optimization of AI systems that power Darwix AI's real-time conversation intelligence platform. This includes voice-to-text transcription, speaker diarization, GenAI summarization, prompt engineering, knowledge retrieval, and real-time nudge delivery. You will lead a team of AI engineers and work closely with product managers, software architects, and data teams to ensure technical excellence, scalable architecture, and rapid iteration cycles. This is a high-ownership, hands-on leadership role where you will code, architect, and lead simultaneously. 🔧 Key Responsibilities 1. AI Architecture & Model Development Architect end-to-end AI pipelines for transcription, real-time inference, LLM integration, and vector-based retrieval. Build, fine-tune, and deploy STT models (Whisper, Wav2Vec2.0) and diarization systems for speaker separation. Implement GenAI pipelines using OpenAI, Gemini, LLaMA, Mistral, and other LLM APIs or open-source models. 2. Real-Time Voice AI System Development Design low-latency pipelines for capturing and processing audio in real-time across multi-lingual environments. Work on WebSocket-based bi-directional audio streaming, chunked inference, and result caching. Develop asynchronous, event-driven architectures for voice processing and decision-making. 3. RAG & Knowledge Graph Pipelines Create retrieval-augmented generation (RAG) systems that pull from structured and unstructured knowledge bases. Build vector DB architectures (e.g., FAISS, Pinecone, Weaviate) and connect to LangChain/LlamaIndex workflows. Own chunking, indexing, and embedding strategies (OpenAI, Cohere, Hugging Face embeddings). 4. Fine-Tuning & Prompt Engineering Fine-tune LLMs and foundational models using RLHF, SFT, PEFT (e.g., LoRA) as needed. Optimize prompts for summarization, categorization, tone analysis, objection handling, etc. Perform few-shot and zero-shot evaluations for quality benchmarking. 5. Pipeline Optimization & MLOps Ensure high availability and robustness of AI pipelines using CI/CD tools, Docker, Kubernetes, and GitHub Actions. Work with data engineering to streamline data ingestion, labeling, augmentation, and evaluation. Build internal tools to benchmark latency, accuracy, and relevance for production-grade AI features. 6. Team Leadership & Cross-Functional Collaboration Lead, mentor, and grow a high-performing AI engineering team. Collaborate with backend, frontend, and product teams to build scalable production systems. Participate in architectural and design decisions across AI, backend, and data workflows. 🛠️ Key Technologies & Tools Languages & Frameworks : Python, FastAPI, Flask, LangChain, PyTorch, TensorFlow, HuggingFace Transformers Voice & Audio : Whisper, Wav2Vec2.0, DeepSpeech, pyannote.audio, AssemblyAI, Kaldi, Mozilla TTS Vector DBs & RAG : FAISS, Pinecone, Weaviate, ChromaDB, LlamaIndex, LangGraph LLMs & GenAI APIs : OpenAI GPT-4/3.5, Gemini, Claude, Mistral, Meta LLaMA 2/3 DevOps & Deployment : Docker, GitHub Actions, CI/CD, Redis, Kafka, Kubernetes, AWS (EC2, Lambda, S3) Databases : MongoDB, Postgres, MySQL, Pinecone, TimescaleDB Monitoring & Logging : Prometheus, Grafana, Sentry, Elastic Stack (ELK) 🎯 Requirements & Qualifications 👨‍💻 Experience 2-6 years of experience in building and deploying AI/ML systems, with at least 2+ years in NLP or voice technologies. Proven track record of production deployment of ASR, STT, NLP, or GenAI models. Hands-on experience building systems involving vector databases, real-time pipelines, or LLM integrations. 📚 Educational Background Bachelor's or Master's in Computer Science, Artificial Intelligence, Machine Learning, or a related field. Tier 1 institute preferred (IITs, BITS, IIITs, NITs, or global top 100 universities). ⚙️ Technical Skills Strong coding experience in Python and familiarity with FastAPI/Django. Understanding of distributed architectures, memory management, and latency optimization. Familiarity with transformer-based model architectures, training techniques, and data pipeline design. 💡 Bonus Experience Worked on multilingual speech recognition and translation. Experience deploying AI models on edge devices or browsers. Built or contributed to open-source ML/NLP projects. Published papers or patents in voice, NLP, or deep learning domains. 🚀 What Success Looks Like in 6 Months Lead the deployment of a real-time STT + diarization system for at least 1 enterprise client. Deliver high-accuracy nudge generation pipeline using RAG and summarization models. Build an in-house knowledge indexing + vector DB framework integrated into the product. Mentor 2–3 AI engineers and own execution across multiple modules. Achieve <1 sec latency on real-time voice-to-nudge pipeline from capture to recommendation. 💼 What We Offer Compensation : Competitive fixed salary + equity + performance-based bonuses Impact : Ownership of key AI modules powering thousands of live enterprise conversations Learning : Access to high-compute GPUs, API credits, research tools, and conference sponsorships Culture : High-trust, outcome-first environment that celebrates execution and learning Mentorship : Work directly with founders, ex-Microsoft, IIT-IIM-BITS alums, and top AI engineers Scale : Opportunity to scale an AI product from 10 clients to 100+ globally within 12 months ⚠️ This Role is NOT for Everyone 🚫 If you're looking for a slow, abstract research role—this is NOT for you. 🚫 If you're used to months of ideation before shipping—you won't enjoy our speed. 🚫 If you're not comfortable being hands-on and diving into scrappy builds—you may struggle. ✅ But if you’re a builder , architect , and visionary —who loves solving hard technical problems and delivering real-time AI at scale, we want to talk to you. 📩 How to Apply Send your CV, GitHub/portfolio, and a brief note on “Why AI at Darwix?” to: 📧 careers@cur8.in Subject Line: Application – AI Engineer – [Your Name] Include links to: Any relevant open-source contributions LLM/STT models you've fine-tuned or deployed RAG pipelines you've worked on 🔍 Final Thought This is not just a job. This is your opportunity to build the world’s most scalable AI sales intelligence platform —from India, for the world. Show more Show less

🚨 We’re Hiring Telecallers – Domestic & International Processes! 🚨 Looking to kick-start your career or explore a new opportunity in customer service? Join our team at Hansa Research! 📍 Locations: Vidyavihar & Dombivli 🏠 Work Mode: WFH / WFO 🎓 Qualification: HSC (12th Pass) or above 🗣️ Languages: Must be proficient in English & Hindi (Read, Write, Speak) 🔹 Key Responsibilities: - Handle customer queries via call/chat/email - Provide accurate info & timely resolution - Maintain logs, reports, and quality standards - Follow SOPs and ensure high customer satisfaction - Manage both inbound & outbound interactions - Document interactions in the system 🔸 What We’re Looking For: - Strong communication & interpersonal skills - Willingness to work in rotational shifts (including night shifts for international processes) - Ability to multitask and manage time effectively - Freshers welcome! BPO or customer service experience is a plus 📧 Interested? Send your resume to: nithya.velayudhan@hansaresearch.com / pooja.patil@hansaresearch.com Let’s grow together! 🌟 Show more Show less

Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. Addressing prospective customers and suggesting to them range of products fitting in to his current requirement. Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders. Documenting order / Product issues, providing customer feedback and generating summarized reports to concerned Departments. Proactively manage and maintain high customer satisfaction. Communicate and coordinating with other internal Operations, Flexible with 24x7 working (with weekends working.) Maintain the set SLAs / TATs while responding to the customers. Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Customer Service: 1 year (Required) Work Location: In person

We’re Hiring: Technical Support Engineer – ATOM (ServiceNow Platform) Location: Hyderabad (Work from Office – 5 Days a Week) Apply Now: careers.india@decisionminds.com Are you passionate about solving complex technical problems and delivering stellar customer support? Decision Minds is looking for a Technical Support Engineer – ATOM who thrives on helping customers and troubleshooting advanced ServiceNow platform issues. What You'll Do: Handle technical cases related to ITOM applications on the ServiceNow platform. Deliver top-notch support via web, chat, email, and phone. Troubleshoot complex issues using diagnostic tools and log analysis. Collaborate cross-functionally to resolve and escalate high-priority issues. Influence product and process improvements from the front lines. What We’re Looking For: Bachelor's in Computer Science or related field. 3 to 6 years in customer-facing technical support (preferably ITOM). Strong grasp of server-side scripting (JavaScript, Unix Shell, PowerShell). Good understanding of networking protocols (HTTP, TCP, FTP/SFTP, SOAP, REST). Experience with tools like Wireshark, Traceroute, and ServiceNow platform modules. Familiarity with ITIL, CMDB, Orchestration, Discovery, and Mid Server. Excellent communication and analytical skills. Good to have: Java programming experience. ServiceNow certifications. Prior infrastructure troubleshooting experience. Web development support experience. Show more Show less

Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person

Customer Support Executive Bengaluru, Karnataka, India Full-time Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. Job Description Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel. Responsible for responding to customers in an efficient and professional manner. Meets expectations regarding productivity as defined by the process or manager. Escalates necessary cases to the right level within the defined LOB (Line Of Business) Ensures compliance with all company and departmental policies, procedures, and guidelines. May be required to perform other tasks as requested, assigned, or directed. Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels. Flexibility to work extended hours with minimal notice during high volumes. Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday) Qualifications * * * * * Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift Supplemental Pay: Performance bonus Ability to commute/relocate: Banashankari, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Location: Banashankari, Bengaluru, Karnataka (Required) Work Location: In person

Summary : PLEASE NOTE ONLY CANDIDATES WITH BSc/BA/BCom, ITI, Diploma with computer knowledge NEED TO APPLY. B.Tech/M.Tech candidates need NOT apply. Work from Home is NOT possible. The office is in Kochi near to Ernakulam South Railway Station and Ernakulam KSRTC Bus Stand. Work shift: Rotational shifts (Morning / Afternoon / Night) Job Profile (Training will be provided by the Company): Monitoring information systems operations to ensure continuous availability and proper working. (Monitor application health using monitoring tools.) Monitor and respond to hardware and software problems. Ensure proper escalation during outages. Provide assistance for all information systems operations activities, including computer and telecommunications/communications operations, data entry etc. Control, LAN/WAN administration and operations support, different system security policy procedures and operations. Compilation of records and reports concerning all assigned network/information systems operations and maintenance. Monitor all communications equipment's on various platforms in multi-shift operations. Monitor/ Manage the activities in various security / office devices like CCTV, Web Cams, Air conditioners etc. Provide the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, T1 E1 lines, modems, and terminals etc.) Utilize software and hardware tools and identify and diagnose complex problems and factors affecting network. Troubleshoot network systems when necessary and make improvements to the network. Monitor and notify all stakeholders when a validated environmental/fire alert has occurred in environmental/fire tracking systems. Event and fault management of the firms infrastructure and applications for various business activities. Provide effective response when answering phone calls from internal and external clients/staffs. Perform routine tests of assigned systems and reports test results. Provide timely and consistent communication on overall systems status and operational issues as required. Perform the routine tracking and management of various mass storage devices like CDs, DVDs, storage disks etc.. and devices like printers, printing supplies etc. Provide necessary assistance in conducting and maintaining SAM audit. Perform the daily handling of various items like software testing equipment's, keys, software CDs, Cameras, Laptops, Voice Recording devices etc. Provide pre sale technical analysis and support to sales persons regarding IT and ITES. Provide technical support (Voice/Ticket/Chat) to customers/in-house members as and when required. Filtering and escalating Client issues to the concerned team whenever required, obtaining the solution/feedback on the issue and communicating the same to the Clients via Ticket/Call. Coordinating with the Sales and Accounts/in-house Teams for various activities. Updating the daily tickets for team members. Preparing and sending various reports as and when required. Identify and correct or advise, on operational issues in client/in-house computer systems and applications. Environmental Monitoring of IT Infrastructures. Provide lead data finding support by Internet search as per the guidelines. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: VMware Server Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less