Customer Service Representative

Job Description

About Tooused Tooused offers a convenient way for people to recycle unwanted clothing, reducing textile waste and driving impact. The iconic Give Back Bag allows users to exchange pre-loved for Tooused Credits, redeemable for Cash or Rewards at various retailers. Founded in 2023 and based in Delhi, Tooused aims to make sustainable living accessible and rewarding. Role Description This is a full-time on-site role for a Customer Service Representative at Tooused in Gurugram. The role involves providing customer support via Phone and Live Chat, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Service skills Customer Experience skills Excellent communication and interpersonal abilities Problem-solving and conflict-resolution skills Ability to work in a fast-paced environment Experience in retail or e-commerce customer service is a plus Fluency in multiple languages is a bonus Live Chats Handling Why Join Tooused? Be at the forefront of revolutionizing sustainability in the fashion and waste management industry. Opportunity to work on impactful projects driving real-world change. Collaborative, mission-driven work environment. Show more Show less