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Customer Service Associate

0 - 1 years

0 Lacs

Prabhadevi, Mumbai, Maharashtra

Posted:1 day ago| Platform: Indeed logo

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Skills Required

service support chat management troubleshooting processing payments reports schedule planning

Work Mode

On-site

Job Type

Full Time

Job Description

Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. Addressing prospective customers and suggesting to them range of products fitting in to his current requirement. Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders. Documenting order / Product issues, providing customer feedback and generating summarized reports to concerned Departments. Proactively manage and maintain high customer satisfaction. Communicate and coordinating with other internal Operations, Flexible with 24x7 working (with weekends working.) Maintain the set SLAs / TATs while responding to the customers. Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Customer Service: 1 year (Required) Work Location: In person

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Aza Fashions Pvt. Ltd.

9 Jobs

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