Center Manager

5 - 9 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a professional responsible for the Protection and Annuity business targets within a defined cluster and maintaining a collaborative partnership with the bank, your key responsibilities will include recruiting, training, and supervising executives to meet the agreed objectives. You will be expected to manage discrepancies at the cluster level, provide support for issue resolution, and oversee the implementation of various initiatives to enhance operational efficiency and ensure customer satisfaction. Additionally, your role will involve active participation in the hiring process, mentoring team performance, and implementing recognition platforms to foster a skilled and motivated workforce within Yes Bank Relationship. Anticipating training needs for partners and leading the development of training programs will be crucial to enhancing the selling effectiveness of both your team and partner teams in the areas of Annuity and Protection products. Compliance with regulatory requirements and ensuring productive and mutually beneficial relationships with partners will also be a key aspect of your responsibilities. Furthermore, you will be required to deploy and monitor the implementation of bank staff contests and recognition programs to drive revenue generation through the channel. Success in this role will be measured by factors such as new business acquisition, case size, paid business metrics, effectiveness of initiatives deployed compared to planned objectives, customer satisfaction scores, hiring outcomes versus targets, employee satisfaction scores, channel partner feedback, audit scores, incremental business results, and budget adherence. Your ability to effectively lead and manage the Protection and Annuity business within the defined cluster, while fostering strong partnerships and ensuring operational excellence, will be instrumental in driving success and achieving key performance indicators in line with the organization's objectives.,

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