The Executive Customer Engagement role in the Operations department requires managing office administration assets, agents contracting, new business processing, banking of initial & renewal premium, retention of surrender requests, execution of service requests post policy issuance, responding to customer queries and complaints, maintaining high NPS scores, life and health claims processing, handling compliance issues, and ensuring audit rating. Success will be measured based on service delivery time, customer engagement, surrender retention rate, NPS score, banking efficiency, accuracy of requests, customer service, timely document uploads, and audit rating. The ideal candidate should be a graduate/post-graduate with 1-3 years of experience in front-end customer services, possessing knowledge of service quality. Key skills required include being customer-centric, excellent communication, coordination, and proficiency in Excel for data management. This position offers an opportunity for career growth and development in the field of customer engagement within the agency operations. The location for this position is in Kollam.,

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