Posted:18 hours ago|
Platform:
Work from Office
Full Time
Manage large amounts of incoming calls and walk in customer
Provide accurate, valid and complete information by using the right
methods/tools
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolutionEmail communication with customersKeep records of customer interactions, process customer accounts andfile documentsCoordinate with Service Technicians & backend teamFollow communication procedures, guidelines and policiesGreeting and Servicing After Sales Customer's Request with regards toFossil ProductsInvoicing and Booking the same in NavisionStacking and Allocation for repairPrioritizing as per the need and feasibilityArranging and dispatching the deliveriesMaintaining the supportings and documents safelyChecking and reverting on emails within 24 hoursReceiving, inwarding and arranging sparesPacking and dispatching the goodsMaintaining cash and card and reconcilingBuilding CRM and registering sameCoordinate with Technicians
Interested candidates can contact 6360443019
CIEL HR
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