The Executive Customer Engagement role in the Operations department requires managing office administration assets, agents contracting, new business processing, banking of initial & renewal premium, retention of surrender requests, execution of service requests post policy issuance, responding to customer queries and complaints, maintaining high NPS scores, life and health claims processing, handling compliance issues, and ensuring audit rating. Success will be measured based on service delivery time, customer engagement, surrender retention rate, NPS score, banking efficiency, accuracy of requests, customer service, timely document uploads, and audit rating. The ideal candidate should be a graduate/post-graduate with 1-3 years of experience in front-end customer services, possessing knowledge of service quality. Key skills required include being customer-centric, excellent communication, coordination, and proficiency in Excel for data management. This position offers an opportunity for career growth and development in the field of customer engagement within the agency operations. The location for this position is in Kollam.,

As a part of Max Life Insurance Company Limited, you will be joining a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Life is committed to providing comprehensive protection and long-term savings life insurance solutions through various distribution channels including agency and third party partners. With almost two decades of operations, Max Life has established a customer-centric approach, emphasizing need-based sales processes and a focus on trained human capital. During the financial year 2019-20, Max Life achieved a gross written premium of Rs. 16,184 crore. As of March 31, 2020, the company managed assets worth Rs. 68,471 crore and had a Sum Assured in Force of Rs. 913,660 crore, as per public disclosures. At Max Life Insurance, we stand for the following values: - **Caring**: We are looking for compassionate leaders who appreciate diversity in thoughts and approaches, eliminate biases, and promote meritocracy. Our leaders inspire people to excel and cultivate a culture of high performance. - **Collaboration**: We seek boundary-less leaders who can identify and leverage the expertise of team members to achieve exceptional outcomes. By addressing challenges with a solution-oriented approach, our leaders create win-win partnerships within and outside teams through inspired cooperation and teamwork. - **Customer Obsession**: Our leaders embody a customer-centric mindset, keeping the customer at the core of all deliverables. They proactively anticipate customer needs and implement strategies to provide a best-in-class customer experience. - **Growth Mindset**: We are seeking ambitious leaders who can champion game-changing ideas and motivate their teams to turn these ideas into reality. Our leaders challenge the status quo, take bold and creative actions to manage complex issues, and achieve high-impact goals by pushing themselves and others to raise the bar on performance. - **People Leadership**: We value leaders who inspire their teams to stretch themselves and achieve their true potential. By coaching, empowering, and motivating others, our leaders create more leaders and drive superior business outcomes. For more information, please visit our website at www.maxlifeinsurance.com.,

As the primary point of contact for Group business management with Bank employees, your role involves collaborating with various departments to facilitate the closure of cases. You will champion products and processes to boost top-line sales through the business sales team and maintain penetration levels of group insurance products with channel partners. It is essential to coordinate and provide training to key officials (ASSL, DSA, other bank officials) to enhance their comprehension of the business, thereby increasing seller activation. Your responsibilities also include offering market feedback on competitor activities and other products in the market. Strengthening relationships through engagement with Partners Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff, and other key stakeholders will be crucial. Your active involvement in key initiatives will contribute to enhancing attachment ratio and business volume through training and service initiatives. You will be accountable for tracking penetration performance, publishing dashboards, and collaborating with Group Operations to ensure smooth operations. Monitoring various metrics such as Files and sum assured Penetration rates, seller activation, Claim denial rates/pending rates, rejection ratios, medical TATs, and more is essential to minimize issues and adhere to TATs while also contributing to product improvements. Furthermore, you will oversee the monitoring and control processes of Post Sales, as well as manage the complete claims operation and end-to-end processes to ensure operational efficiency and customer satisfaction.,

You will be working as a Manager in the Elite Vertical department at our organization. Your primary responsibility will be to hire, develop, and enhance sales performance from top Financial Advisors and Financial Distributors of our competitors to increase revenue for the Agency Channel. The Elite Vertical is a specialized sector within the Agency Channel that focuses on recruiting and nurturing high-performing advisors and financial distributors. Your key responsibilities will include: - Identifying top professionals in Life Insurance, General Insurance, Health Insurance, Mutual Funds, and CAs in your assigned territory from competitors. - Promoting career opportunities at Max-Life Agency through seminars, presentations, and meetings. - Understanding the value proposition of top advisors and business associates, along with the onboarding process and related regulations. - Hiring and onboarding top advisors and business associates after conducting career seminars, presentations, and meeting recruitment targets. - Driving sales from the team of top advisors, business associates, and financial distributors to achieve sales goals. - Ensuring sales quality by maintaining the persistency standards of the channel. - Following desired input behaviors to enhance sales and recruitment. - Training and developing partners for new product launches and communicating changes in company guidelines. - Coordinating with Operations and DSDO for field operations related to sales and recruitment. Your success in this role will be measured by: - Successfully hiring and activating top advisors and financial distributors from competitors. - Conducting career seminars and meetings with top advisors and financial distributors. - Consistently meeting sales and recruitment targets. - Maintaining persistency levels. - Improving advisor productivity and retention. - Adhering to specified input behaviors. You will collaborate closely with the Circle Head of Elite Vertical, Ops Team (CET and DSDO), Training and Development department, and Human Resources. The desired qualifications and experience for this role include: - A graduate with at least 5 years of experience, including 3 years in the insurance sector. - Proven track record in leading front-line sales in financial services, preferably in insurance. - Exposure to similar markets and experience in process-driven, quality sales organizations. - Proficiency in recruitment, driving sales, and activation. - Experience in handling top distributors like MDRT and COTs. Reporting structure: - CEO - DMD Head Agency - Regional Manager / CVP & Head Elite Vertical (dotted line) - Circle Head Elite Vertical - Manager Elite Vertical If you possess strong relationship-building skills, a go-getter attitude, result orientation, and a passion for sales, we encourage you to apply for this position.,

As an Associate Sales Manager in the Bancassurance Department at Axis Max Life Insurance, you will play a crucial role in driving the distribution of life insurance products through the strategic partnership with Yes Bank. Leveraging the existing customer base and infrastructure of Yes Bank, you will be responsible for effectively marketing and selling insurance solutions while upholding high standards of customer service, compliance, and performance. Your primary responsibility will involve fulfilling leads and prospecting new business from the assigned areas or branches of the channel partner. This includes establishing and strengthening relationships with branch managers and staff to generate leads, participating in work site activities such as putting up stalls and making presentations, closing sales, and following up on issuances. You will also be tasked with increasing awareness among the bank's customers about life insurance solutions, achieving targeted penetration for cross-selling within the branch's customer base, driving reward and recognition programs for bank staff, and providing regular training on life insurance concepts and new product introductions. Key skills required for this role include excellent communication, strategic thinking, product knowledge, problem-solving abilities, effective time management, customer relationship management, deal-closing skills, goal orientation, and a customer-centric approach. The ideal candidate should be a graduate or post-graduate in any discipline with 0.6 to 2 years of experience for Band 5 and 2 to 3 years for Band 5A in sales. Good communication skills in English and the regional language are mandatory, and the preferred age group is 21-28 years. Having your own conveyance is also desirable. Axis Max Life Insurance Limited, a joint venture between Max Financial Services Limited and Axis Bank Limited, offers comprehensive life insurance solutions through various distribution channels. With a customer-centric approach, the company has achieved a gross written premium of INR 29,529 Cr. For more information, please visit www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply.,

As SM- MIS Reporting at Axis Max Life Insurance in the BPMA department, you will play a crucial role in leading the reporting function for all distribution functions. Your responsibilities will include defining the vision and roadmap for the business intelligence team, championing a data culture within Max Life, and driving the transformation towards automation and real-time insights. You will lead a team of 10+ professionals, including partners, and coach and mentor them to continuously enhance their skills and capabilities. Your key responsibilities will involve handling distribution reporting requirements across functions and job families to support strategic priorities and performance management. You will ensure the timely and accurate delivery of reports and dashboards, identify opportunities to automate reporting processes, and collaborate with the data team to design and build data products for the distribution teams. Additionally, you will work towards driving a data democratization culture and developing the data infrastructure necessary for efficient analysis and reporting. To qualify for this role, you should possess a Master's degree in a quantitative field, along with at least 7-8 years of relevant experience in working with business reporting teams. Experience in the financial services sector, proficiency in Python and PowerBI, and familiarity with BI tech stack tools like SQL Server reporting services and SAP BO are preferred. You should also have a strong understanding of data architecture, data warehousing, and data lakes, as well as excellent interpersonal, verbal, and written communication skills. Join us at Axis Max Life Insurance to be part of a dynamic team that is focused on leveraging data-driven insights to enhance business performance and drive strategic decision-making.,

The job is based in Jalgaon and requires the incumbent to fulfill the following responsibilities and deliverables. Success in this role will be determined based on specific measures. The ideal candidate should possess a strong knowledge and skill set as outlined in the matrix provided. Additional Information: Any additional details related to the job may be provided here if necessary.,

As an employee at Axis Max Life Insurance, you will be part of a dynamic team dedicated to providing exceptional insurance services to our clients. Your role will involve working closely with customers to understand their insurance needs and recommend the most suitable products to meet those requirements. You will be responsible for explaining policy details, processing claims, and ensuring customer satisfaction throughout the entire insurance process. Additionally, you will have the opportunity to stay updated on the latest insurance industry trends and products, allowing you to offer the most relevant and beneficial solutions to our clients. Your communication skills and attention to detail will be crucial in building trust with customers and ensuring a positive experience for all parties involved. If you are passionate about helping others, possess strong interpersonal skills, and have a keen interest in the insurance sector, Axis Max Life Insurance offers a rewarding career path where you can make a meaningful impact in people's lives. Join our team and contribute to our mission of providing reliable and comprehensive insurance services to individuals and families across the region.,