20 Operations Excellence Jobs

The role of developing, evaluating, and directing the consistent implementation of QatarEnergy LNG Operations Excellence (OE) programs and the Process Safety Program (PSP) at QatarEnergy LNG is crucial for ensuring sustainability and continuous improvement across all Company assets. Key Accountabilities - I - Ensure the consistent implementation of the Process Safety Program (PSP) framework and scope through collaboration with Asset managers. - Lead a multidisciplinary team in developing QatarEnergy LNG Barrier Management processes to establish industrial best practices within the Company. - Work closely with key stakeholders to plan, organize, coordinate, and effectively implement QatarEnergy LNG Barrier Management processes. - Develop and implement the Mitigate Volume Threats (MVT) process across all assets, enhancing opportunities for integration with other risk and reliability processes. - Provide technical expertise within the Operations Group for advice on complex issues with significant business impact. - Direct the development of quality assurance and project planning measures for assigned projects to ensure proper implementation considering critical quality standards. Key Accountabilities - II - Develop and sustain all OE-related programs/initiatives by incorporating essential control measures, including PSP audit programs, feedback systems, KPI tracking, and behaviour and cultural change programs. - Advise on establishing OE-related KPI targets for the Operations Group. - Provide guidance on OE-related technical competency and develop structured training programs. - Develop and evaluate Operations Group level procedures, OE procedures, manuals, training materials, and assessment practices. - Act as the business owner for all OE-related IT tools to support the Company's objective of leading in the industry. Qualifications - Bachelor's degree in an Engineering Discipline. Knowledge And/or Experience - I - 11 years of experience in the oil and gas industry with a solid understanding of Operations Excellence functions. - Advanced knowledge and experience in deploying OE initiatives. - Demonstrated ability to lead multidisciplinary teams in implementing Operations Group strategies sustainably. - Ability to drive change behaviors within Operations teams by introducing new programs, concepts, and best practices with alignment and support from Management.,

Qualcomm India Private Limited is seeking a Buyer to manage purchase orders and day-to-day procurement activities efficiently. In this role, you will be responsible for ensuring timely delivery of materials and parts needed by internal stakeholders. You will also be managing supplier relationships, negotiating costs, and ensuring promise dates are met. Additionally, you will review requisitions or MRPs to anticipate supply and demand requirements and work across teams to execute purchase orders and address any issues that may arise. To be considered for this position, you should have an Associate's degree or a High School Diploma or Equivalent with at least 1 year of experience in buyer, procurement, supply chain, or a related field. You will be supporting Global Procurement Operations and should have a good understanding of the REQ to PO process in the Oracle Platform. Experience with invoice resolution process and working with cross-functional teams like AP, IT, Sourcing, and Contracts will be beneficial. Your role will involve collaborating with others in the procurement function to identify opportunities for continuous improvement and business enhancements. The ideal candidate will be a graduate with 5 to 8 years of experience, preferably in US-based MNCs. You should possess strong skills in Vendor Negotiations, Tactical Sourcing, and Contract Management, along with hands-on experience with the Oracle Platform. Excellent written and verbal communication skills are essential, and you should be flexible to work in shifts. Being innovative, self-motivated, and having the ability to drive process improvements will be key to success in this role. You should also be a team player, actively contribute to the team, and demonstrate strong problem-solving abilities. Qualcomm is an equal opportunity employer and is committed to providing accessible processes for individuals with disabilities. If you require accommodations during the application/hiring process, please contact disability-accommodations@qualcomm.com. Please note that Qualcomm expects its employees to comply with all applicable policies and procedures, including those regarding the protection of confidential information. If you are looking to join Qualcomm as a Buyer and meet the requirements mentioned above, we encourage you to apply for this exciting opportunity.,

Lead end-to-end delivery for Autonomous Mobile Robots: procurement, production, quality, installation, after-sales. Drive P&L, cost, customer success. 15+ yrs in robotics/automation. Lean/Six Sigma preferred. chetan@swonline.in

As an Associate in Operations Transformation at PwC's Product Development & Manufacturing (PD&M) team in Bangalore, India, you will be part of the Advisory Line of Service focusing on Management Consulting. Your role involves partnering with clients from various industries to tackle critical business challenges and drive transformation in product design, engineering, and manufacturing processes. Your responsibilities will include working on Strategy & Operations, Digital Manufacturing, Digital Engineering, and Connected Products & Solutions (CP&S) to deliver impactful advisory and implementation services. Specifically, you will be expected to possess knowledge and experience in several key areas such as Manufacturing Strategy & Operations, Operations Excellence, Maintenance & Reliability, Manufacturing Quality, Contract Manufacturing Strategy, M&A Integration & Separation, Network Optimization, and Project Management. To excel in this role, you should have a Bachelor's Degree from a Tier 1 college, with an MBA in Operations being preferred. Additionally, you are required to have 2-5 years of relevant work experience that aligns with the necessary knowledge and skills. Your ability to demonstrate strong problem-solving skills, analytical thinking, communication, presentation skills, and collaboration will be crucial for success in this position. Your role will involve analyzing client needs, developing operational strategies, and providing guidance to help clients enhance efficiency, reduce costs, and increase responsiveness in their supply chain operations. You will work closely with clients to identify areas for improvement, develop strategies, and provide guidance on technology and data analytics to create a connected and agile supply chain network. Travel to client locations may be required based on project requirements. You will collaborate with team members, stakeholders, and leadership to deliver engagements, support project management, and produce high-quality deliverables. Your ability to build and maintain collaborative relationships, manage timelines, and ensure successful project execution will be key to your success in this role. In summary, as an Associate in Operations Transformation at PwC's PD&M team, you will play a vital role in driving operational efficiency, enhancing supply chain operations, and delivering impactful solutions to clients across diverse industries.,

As a professional responsible for the Protection and Annuity business targets within a defined cluster and maintaining a collaborative partnership with the bank, your key responsibilities will include recruiting, training, and supervising executives to meet the agreed objectives. You will be expected to manage discrepancies at the cluster level, provide support for issue resolution, and oversee the implementation of various initiatives to enhance operational efficiency and ensure customer satisfaction. Additionally, your role will involve active participation in the hiring process, mentoring team performance, and implementing recognition platforms to foster a skilled and motivated workforce within Yes Bank Relationship. Anticipating training needs for partners and leading the development of training programs will be crucial to enhancing the selling effectiveness of both your team and partner teams in the areas of Annuity and Protection products. Compliance with regulatory requirements and ensuring productive and mutually beneficial relationships with partners will also be a key aspect of your responsibilities. Furthermore, you will be required to deploy and monitor the implementation of bank staff contests and recognition programs to drive revenue generation through the channel. Success in this role will be measured by factors such as new business acquisition, case size, paid business metrics, effectiveness of initiatives deployed compared to planned objectives, customer satisfaction scores, hiring outcomes versus targets, employee satisfaction scores, channel partner feedback, audit scores, incremental business results, and budget adherence. Your ability to effectively lead and manage the Protection and Annuity business within the defined cluster, while fostering strong partnerships and ensuring operational excellence, will be instrumental in driving success and achieving key performance indicators in line with the organization's objectives.,

Clean Harbors Inc. is a NYSE-listed US-based $5.2 billion company founded in 1980 near Boston by Mr. Alan S. McKim, the current Chairman and CEO. With a dedicated workforce of 18,000 employees and over 450 service locations across the U.S., Canada, and Mexico, Clean Harbors provides premier environmental, energy, and industrial services to more than 300,000 customers. The company has been actively involved in addressing major emergency response events in North America, such as the BP Oil Spill, anthrax attacks, avian flu outbreak, and natural disasters like hurricanes and oil pipeline breaks. Clean Harbors India serves as the Global Capability Center (GCC) supporting the parent company with cutting-edge IT solutions and production support. The employees at GCC work collaboratively with global teams to provide 24x7 support in functions like Finance, HR, Procurement, IT, and Operations. The company's vision is to be recognized as the premier provider of environmental and industrial services. Position: Customer Success Assistant Manager Location: Pune Experience: 6+ Years Work Timings: Rotational Shifts (Office-based with global working windows) Job Overview: The Customer Success Assistant Manager will lead and oversee inbound service and sales teams across voice, email, and chat channels. The role requires managing cross-functional teams, driving customer satisfaction, and achieving sales objectives through effective coaching, strategy, and process optimization. The ideal candidate will ensure outstanding customer service while meeting sales targets in a multichannel environment. Key Responsibilities: - Lead, motivate, and develop a team of customer service and sales agents. - Ensure exceptional service delivery across all channels. - Drive sales performance through coaching and enablement. - Optimize customer experience across communication channels. - Monitor team performance metrics and provide insights. - Conduct ongoing training and provide feedback for improvement. - Manage complex customer issues and escalations. - Implement improvements in workflows and systems. - Collaborate with other departments to align strategies and improve customer experience. - Focus on customer retention and relationship enhancement. Qualifications & Skills: - 6+ years of people management experience in Sales or Customer Success field. - Experience with cross-functional global teams. - Quality-oriented with process improvement mindset. - Business-related degree. - Strong leadership, communication, and analytical skills. - Proficiency in MS Word, Excel, and PowerPoint. - Ability to work on multiple projects simultaneously and deliver through teams.,

Role & responsibilities: Prepare and maintain the Order Allocation Summary to support optimal allocation decisions. Create and update Inventory Aging reports to track stock ageing and identify slow-moving items. Develop Free Inventory Files for visibility of unallocated stocks for business teams. Generate Distributor Order Visibility Reports to enhance order planning and fulfilment efficiency. Prepare and share inputs for Stock Summary reports to relevant stakeholders. Create input files required for running tools that optimize order allocation. Consolidate and prepare Stocks and Sales Performance Reports at SKU, category, and distributor levels. Develop Forecast Accuracy Reports , comparing actuals vs forecast to improve demand planning. Prepare and maintain Cross Sourcing Matrices to support sourcing flexibility and allocation decisions. Required Skills & Qualifications: Graduate/Postgraduate in Commerce, Science, Statistics, Engineering, or related disciplines. 2-4 years of experience in reporting, MIS, or data analysis roles, preferably in supply chain, sales operations, or commercial functions. Advanced Excel skills including pivot tables, complex formulas, lookups, data validation, conditional formatting, and dashboarding. Experience in creating structured reports with accuracy and timeliness. Strong understanding of inventory management concepts is preferred. Ability to handle large datasets efficiently and perform data consolidation from multiple sources. Excellent attention to detail, problem-solving attitude, and logical thinking. Good communication skills to coordinate inputs and explain reports to stakeholders. Preferred Skills: Exposure to Power Query, Power Pivot, VBA Macros, or Power BI for automation and visual reporting. Experience in supply chain analytics, inventory optimization, or order allocation processes. Office Location - Yelahanka, Bangalore

Job Description : - To use Six Sigma, LEAN, innovation and strategic planning tools and methodologies to drive business process excellence and deliver business results. - To ensure operational excellence through adherence to designed processes + process audits - To oversee + ensure the delivery of process improvement projects with the objective of productivity and/or quality enhancement with lean methodology. - To ensure high levels of data quality via analysis, review + action planning together with the business unit - To drive process improvement, process re-engineering + support the implementation of changed processes to improve the quality + productivity of operational processes + systems. - To support the analysis of operational procedures, assisting with documenting + producing solutions - To apply project management in compliance with lean methodologies to ensure controlled + structured implementations, as well as assisting in planning + execution of project tasks - To strive for productivity increases through automation + optimization of operational processes to ensure better quality + customer satisfaction in alignment with corporate strategy. - To find solutions + seek opportunities for the organization that will further operational + strategic goals.

Qualcomm India Private Limited is seeking a talented individual to join their Operations Group as a Buyer. In this role, you will be responsible for placing, tracking, and managing purchase orders to support the fulfillment of materials and parts for internal stakeholders. Your duties will include managing supplier relationships, negotiating costs, ensuring promise dates are met, and reviewing requisitions to anticipate supply and demand requirements. Collaboration with cross-functional teams to execute purchase orders and address any issues will be essential. To be considered for this position, you must have at least an Associate's degree or a High School Diploma with 1+ year of buyer, procurement, or supply chain experience. The ideal candidate will have a good understanding of the REQ to PO process in the Oracle Platform, hands-on experience with invoice resolution, and the ability to work with various teams to resolve issues and drive continuous improvement. As a Buyer at Qualcomm, you will support Global Procurement Operations, interface between suppliers and relevant departments, and build and maintain relationships with global customers. Strong negotiation skills, experience with vendor management, and the ability to drive process improvements are key requirements for this role. Qualifications for this position include a minimum of 5 years and up to 8 years of experience in a similar profile, preferably in US-based MNCs. You should have a good grasp of vendor negotiations, tactical sourcing, and contract management, as well as experience working with the Oracle Platform. Excellent written and verbal communication skills, flexibility to work in shifts, and a proactive and innovative mindset are essential qualities we are looking for in candidates. If you are an analytical, numerically astute individual with strong problem-solving abilities, effective time management skills, and a commitment to team development, we encourage you to apply for this position. Qualcomm is an equal opportunity employer and is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. Join Qualcomm and be part of a dynamic team dedicated to excellence in operations and continuous improvement. Apply now to take the next step in your career!,

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. The Global Project Manager - Ocean Contract Management role offers a fantastic opportunity to be a key part of a global transformation team. You will play a pivotal role in driving Procurement Process Excellence, Practices Standardization, and Digital Transformation across regions. Collaborating with a global team, you will deliver best-in-class solutions, with an emphasis on effective communication, change management, continuous improvement, and supporting our Ocean Procurement strategy. You will navigate a diverse internal and external stakeholder landscape, becoming an integral part of the wider Global-Regional-Local Community, where strategic coordination and business transformation occur. In this role, you will work closely with teams in the Global Ocean Procurement function, Global Process Lead (GPL) organization, Procurement Platform organization, Regional Procurement teams, and Regional Contract Management teams within a highly dynamic, geopolitically sensitive, and complex function. **Key Requirements:** - Total Experience: 10+ years. - Proven experience in leading transformation and change management projects at a global and regional scale. - Project Management, Process Excellence, Digital Transformation, Procurement Background, & Operational Excellence: 3-5 years. - Education: Bachelor's degree in business management or engineering. Good to have additional education background of International Business, Foreign Trade, Procurement, Supply Chain Management (SCM), or Project Management. - Industry Preference: FMCG, Oil & Gas (O&G), or Consultancy. - Tools & Technologies: MS Project, Asana, Advanced Excel, Procurement Platforms, Contract Life Cycle Management Systems, Tender Management. **Candidate Must-Have Qualifications:** - Leading Project Management Expertise. - Change Management Expertise. - Stakeholder Management Skills. - Collaboration & Influencing without Authority. - Procurement functional background and expertise. - Effective Communication Skills. **Nice-to-Have Qualifications:** - Financial background (Budgeting, Cost Modeling). - Supplier Experience, Operations Excellence background. - Performance Management Mindset. - Transformation and Digital Mindset. **Key Responsibilities:** - Transformation Leadership: Lead the Ocean Procurement Excellence transformation agenda across regions. - Supplier Experience Excellence: Ensure consistent priorities and approach for onboarding suppliers to new digital solutions and processes. - Effective Communication: Drive global and regional transformation programs, providing clear and effective communication to both internal and external stakeholders. - Operational Excellence: Deploy procurement process and performance standards to drive operational excellence and best practices in strategic categories. - Change Management: Lead the change management journey in collaboration with regional procurement management teams. - Governance: Enable adherence to process standards, governance models, and guidelines across regions. - Performance Management: Establish a performance management system to track and deliver transformation targets. - Stakeholder Engagement: Build strong engagement models to manage global and regional complexities and achieve standardization objectives. - Business Value: Liaise with regional Procurement and Finance teams to validate the business value of the standardization agenda and manage exceptions. - Digitalization: Collaborate with Procurement Platform experts to provide input on automation and digitalization priorities. - Process Excellence: Foster a process excellence mindset to support long-term standardization and transformation initiatives. - Best Practices: Share and implement best practices across regions and procurement teams.,

Hiring Now AVP, Operations Change Management Specialist | Pune Location: Pune Role: AVP Operations Change Management Specialist Experience: 12+ years (with 5 years relevant) in Data analysis, Business analysis, Project management, Transformation, Stakeholder engagement, Transformation and process optimization, Operations excellence Shift Timings: India (11 AM- 8 PM) Key Responsibilities: Lead end-to-end implementation of strategic change initiatives, with focus on operational efficiency. Collaborate with internal stakeholders, project managers, and SMEs to align changes with business goals. Design and execute change management strategies and training plans. Define and monitor KPIs to assess the effectiveness of change efforts. Support automation (including RPA) and operational modeling initiatives. Provide insights through data analysis to guide decision-making. Required Skillsets: Hands-on experience with data analysis tools SAS, SQL, Python (Generative AI Added advantage) Knowledge of Securities, FX, OTC Derivatives, or Listed F&O products Strong documentation and presentation skills Visio, SharePoint, MS Office Proven experience in stakeholder management, operational modelling , and automation support MBA (Finance) and certifications like PMP/Prince2 preferred Familiarity with tools like Blueworks Live and RPA requirements is a plus. Reach out to me at kanika@manningconsulting.in or connect on 9953939776 for more details.

This role ensures process integrity, policy adherence, operational audits, and continuous improvement across distribution centres and hub operations, with a strong focus on last-mile delivery performance. The ideal candidate will drive operational discipline and excellence by monitoring compliance, conducting audits, performing root cause analysis, and delivering insights to improve processes across the last-mile logistics chain. Key Responsibilities: SOP Monitoring: Ensure SOP adherence across branches and hub operations, covering shipment handling, cash (COD) management, DA (Delivery Associate) compliance, last-mile delivery execution, and operational security. Conduct periodic checks of processes and documentation including branch checklists, cash records, shipment reconciliation, RTO, aging reports, and SLP adherence. Root Cause Analysis: Investigate operational lapses such as delayed deliveries, cash discrepancies, and non-compliance in last-mile delivery and hub workflows; coordinate with Area Managers and Branch Incharges for resolution and closure. Process Documentation: Maintain centralized documentation for policies, process changes, compliance formats, and corrective actions related to hub operations and last-mile delivery. MIS & Reporting: Prepare daily/weekly/monthly compliance scorecards and audit reports with detailed insights into branch, hub, and last-mile delivery performance, highlighting gaps, red flags, and improvement areas. Training & Communication: Assist in rolling out SOPs, process updates, and policy changes through structured training to field teams involved in hub and delivery operations. Qualifications & Skills: Graduate in any discipline (logistics/supply chain preferred) 1-5 years of experience in compliance, audit, or operations excellence, preferably in logistics, hub operations, last-mile delivery, supply chain, or e-commerce sector. Familiarity with field operations and distribution center processes. Strong analytical, investigative, and documentation skills. Proficient in MS Excel, Google Sheets, PowerPoint, and basic data visualization tools. Working knowledge of logistics SOPs and cash compliance frameworks preferred. Ability to manage multi-location operations and handle data at scale. Work experience with companies like Amazon, Flipkart, Meesho will be an added advantage

Role Overview: This role ensures process integrity, policy adherence, operational audits, and continuous improvement across distribution centres and hub operations, with a strong focus on last-mile delivery performance. The ideal candidate will drive operational discipline and excellence by monitoring compliance, conducting audits, performing root cause analysis, and delivering insights to improve processes across the last-mile logistics chain. Key Responsibilities: SOP Monitoring: Ensure SOP adherence across branches and hub operations, covering shipment handling, cash (COD) management, DA (Delivery Associate) compliance, last-mile delivery execution, and operational security. Conduct periodic checks of processes and documentation including branch checklists, cash records, shipment reconciliation, RTO, aging reports, and SLP adherence. Root Cause Analysis: Investigate operational lapses such as delayed deliveries, cash discrepancies, and non-compliance in last-mile delivery and hub workflows; coordinate with Area Managers and Branch Incharges for resolution and closure. Process Documentation: Maintain centralized documentation for policies, process changes, compliance formats, and corrective actions related to hub operations and last-mile delivery. MIS & Reporting: Prepare daily/weekly/monthly compliance scorecards and audit reports with detailed insights into branch, hub, and last-mile delivery performance, highlighting gaps, red flags, and improvement areas. Training & Communication: Assist in rolling out SOPs, process updates, and policy changes through structured training to field teams involved in hub and delivery operations. Qualifications & Skills: Graduate in any discipline (logistics/supply chain preferred) 15 years of experience in compliance, audit, or operations excellence, preferably in logistics, hub operations, last-mile delivery, supply chain, or e-commerce sector. Familiarity with field operations and distribution center processes. Strong analytical, investigative, and documentation skills. Proficient in MS Excel, Google Sheets, PowerPoint, and basic data visualization tools. Working knowledge of logistics SOPs and cash compliance frameworks preferred. Ability to manage multi-location operations and handle data at scale. Work experience with companies like Amazon, Flipkart, Meesho will be an added advantage

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

We are seeking a dedicated Assistant Manager - Operations Excellence role for one of the Pharma company located at Ahmedabad. Experience: 3+ Years Qualification: B. Pharm & MBA (Operations) Skills : Excel, Power point, Word Role & responsibilities Should have exposure to operations management and a good understanding of business processes. Responsible for compiling and analyzing various Management Information System reports to support decision-making. Assist the Managing Director with special projects, including the design and creation of complex reports, presentations, and official documents. Handle the collection, organization, and preparation of key information required for strategic initiatives. Draft, prepare, and circulate important internal and external communications or circulars on behalf of the MD. Interested candidate with the required qualification and experience are encouraged to send their CV to recp@factjobs.com .

Role & responsibilities :- Drive the Operations Excellence and transformation agenda at the Corporate and Regional Office levels Manage projects from Operations, supply chain and logistics perspective Drive Change in a large distributed eco system Ability to work across multi level multi dimensional functional teams Executing key improvement projects for the business Create local strategies to carry out the assigned projects Support the corporate team in setting the goals at a regional level and execute them Ops orientation, managing a large team with exposure to cultural change and cross functional management expertise Ability to create excitement, motivate people for driving the ops excellence agenda Led strategic planning and execution to drive business growth and market share expansion Leverage operational and financial resources and tools to improve performance. Conduct comprehensive risk assessments, mitigating potential threats to business continuity and operational integrity Establish annual operational plans, maximising company performance and growth. Drive measurability around all new initiatives to ensure all functions are able to drive key performance. Skills and experience Leadership skills Experience in operations Good communication skills Project management basics Analytical mindset Should have sound knowledge and experience in guest handling , ensuring excellent customer service and positive guest interactions at all times . Preferred candidate profile:- Candidates from QSR / Retail Brands /Hotel & Restaurant /Food Industry Contact Details HR-Chitra Aher Chitraaher0@gmail.com 9082493557

Sr. Consultant Operations Excellence - Hire to Retire (Business Excellence Professional) You'll make a difference by: You will work closely with the Service Delivery Managers of Hire-to-Retire and the Operational Excellence (OPE), Operational Quality Control (OQC) and RIC teams supporting the business line. You will enable deployment and continuous improvement of quality, data privacy and risk & internal control systems You will support the design and deployment of risk & internal control systems to meet relevant internal and legal regulations Review processes to ensure risks are identified, and appropriate controls are designed You will execute audit programs (including certification where applicable) and assessments You will support and guide the business in effective process / operations management techniques and quality tools as required (Problem solving, Risk analysis, FMEA, RCA, etc.) Your success is grounded in Bachelors / Master's Degree. 5year - 10 years of experience into Quality Management or comparable experience Risk & Compliance or comparable experience Knowledge of Agile, Lean, Six Sigma and quality management methodologies would be a plus Knowledge of back-office HR Processes would be a plus Knowledge of ISO 9001 2015 and ISO 22301 2019 would be a plus Experienced in Root cause analysis and Corrective action management Experienced in coordinating and supporting implementation of multiple process improvement projects in service industry Excellent communication, interpersonal and collaboration/influencing skills. Proficient in English

Youll make a difference by: You will work closely with the Quality Manager in implementing and driving the Quality Management System for the organization. Coordinating with the business and supporting audits for multiple systems standards. Support in administration of quality, process and business improvements and systematically inspect and examine quality system gaps for the business lines. Work with business to identify improvement areas and solutions. You will support and guide the business in efficient process / operations management techniques and quality tools as required (Problem solving, Risk analysis, FMEA, RCA, etc.) Conducting data analysis & preparing dashboards, interpreting patterns and trends in data sets for all OPE related topics. You will be part of internal auditors/quality coordinators group to support Quality Management requirements, and support business with bridging the gap in requirements of ISO and internal standards. Your success is grounded in: Experience in Quality Management Systems and Business Continuity Management System audits. Experienced in RCA and CAPA for issue management and audit findings. Experienced in coordinating and supporting implementation of multiple process improvement projects. Experience in analyzing, modeling, and interpreting large data sets for diagnostic and predictive analysis. Experience in implementing End to End process improvement projects. Exposure to working in International projects and comfortable with international cultural diversity. Excellent communication, interpersonal, coaching/mentoring and collaboration/influencing skills. Able to read/interpret electrical circuit diagrams. Proven Understanding of Microsoft Office. ISO 9001 2015 QMS trained or certified. LSSBB (Lean Six Sigma Black Belt) Certified or Trained. Trained in Power BI, Minitab, R, Tableau, Python, SQL and other data analytics tools preferred. Knowledge of Tools for Project Management, Metrics, Dashboards. Knowledge of ISO 14001, ISO 45001 and ISO 27001 would be a plus.