Job Summary: The Psychologist in IVF provides psychological support to patients undergoing fertility treatment, including in vitro fertilization, intrauterine insemination, and other related procedures. They help. patients manage the emotional and psychological challenges that come with fertility treatments, including anxiety, stress, depression, and grief. The Psychologist in IVF works in collaboration. with the fertility team, providing counselling and support to patients, as well as assessing the mental health of patients and identifying any concerns that may need to be addressed. Key Responsibilities: Provide counselling and psychological support to patients undergoing fertility treatments, including in vitro fertilization, intrauterine insemination, and other related procedures. Assess the mental health of patients and identify any concerns that may need to be addressed. before or during fertility treatments Provide guidance to patients on coping strategies and stress management techniques to help them manage the emotional and psychological challenges of fertility treatments. Work closely with the fertility team to develop treatment plans that take into account the patient's mental health and well-being. Collaborate with other healthcare professionals, including physicians and nurses, to provide a comprehensive approach to patient care. Maintain accurate and detailed patient records and always ensure patient confidentiality. Stay up to date with the latest research and developments in the field of fertility psychology and integrate this knowledge into patient care and counselling services. Participate in team meetings and attend conferences and other professional development. Preferred candidate profile MSC -Psychology Preferred only Female candidates

About Us Ferty9 Fertility Center is one of the leading IVF chains in South India and proudly ranks as the third largest fertility network in India, with a strong presence across Andhra Pradesh and Telangana. With over a decade of experience, we are committed to helping couples achieve their dream of parenthood through cutting-edge technology, ethical practices, and compassionate care. At Ferty9, our vision is to be the trusted partner of choice for every couple facing fertility challenges. Our core valuesIntegrity, Excellence, Compassionate Care, and Teamwork—guide everything we do. About the Role We’re looking for a Talent Acquisition Specialist to join our growing HR team in Hyderabad. You will play a crucial role in sourcing and attracting top talent while ensuring a smooth and professional hiring experience. The ideal candidate has 5+ years of experience in recruitment and is skilled in background verification (BGV), sourcing strategies, and talent pipeline management. Key Responsibilities Partner with department heads to understand current and future hiring needs Source high-quality candidates using job portals, social media, and networking Conduct interviews and evaluate candidates for both technical and cultural fit Manage the end-to-end recruitment cycle, from posting jobs to onboarding Own and manage employee background verification (BGV) Maintain a strong pipeline of candidates for ongoing and upcoming roles Ensure a seamless and engaging candidate experience Stay current with trends in talent acquisition and recruitment technology Must-Have Qualifications MBA in HR (mandatory) 5+ years of experience in recruitment, sourcing, and BGV handling Hands-on experience with candidate interviews and evaluation Familiarity with recruitment tools, portals, and ATS systems Strong communication, organizational, and time-management skills Preferred Skills Ability to build and nurture a long-term talent pipeline Exposure to hiring in healthcare or clinical environments is a plus Experience working in a fast-paced or multi-location organization

Job Summary: We are looking for female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls , providing information about fertility services, and converting leads into appointments . Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism. Key Responsibilities: Respond to inbound calls from prospective patients with queries about IVF and fertility treatments. Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries. Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana. Clearly explain treatment options, consultation procedures, and hospital offerings. Maintain accurate records of all communications in CRM software. Meet or exceed daily and monthly sales/conversion targets . Liaise with reception and branch staff to ensure seamless patient coordination. Handle all communication with confidentiality, clarity, and empathy . Requirements : Bachelors Degree (mandatory). 13 years of experience in BPO, telesales, or hospital call centers . Excellent communication in English and local languages( Telugu Preferred) . Strong sales orientation and ability to meet performance targets . Basic knowledge of CRM tools or call handling systems. Experience in a healthcare setting or fertility clinic is an added advantage.

• Maintain a well-groomed appearance in accordance with company policy. • Greet and welcome patients, guests, and consultantsboth in person and over the phone—with professionalism and warmth. • Assist patients in filling out registration forms and ensure timely registration. • Encourage patients to complete OPD feedback forms and collect them for review. • Manage patient flow during peak hours to reduce waiting times. • Handle telephonic inquiries from patients and maintain records of the same. • Book patient appointments both online and on-site; ensure appointment schedules are optimized to reduce wait times. • Follow up with patients who missed their initial or follow-up appointments, understand the reasons, and reschedule if needed. • Maintain a pleasant clinic ambiance, including audio/visual displays, brochures, standees, and signage. • Ensure patient records are updated and maintained accurately, in compliance with privacy and regulatory standards. • Provide clear and accurate information about hospital services, facilities, and policies. • Support administrative tasks including filing, data entry, and inventory tracking. • Collaborate closely with medical and administrative staff to ensure efficient clinic operations. • Address patient concerns promptly and escalate unresolved issues when necessary. • Maintain strict confidentiality of patient information at all times. • Consistently uphold high standards of customer service and professionalism.