Job Summary: The Psychologist in IVF provides psychological support to patients undergoing fertility treatment, including in vitro fertilization, intrauterine insemination, and other related procedures. They help. patients manage the emotional and psychological challenges that come with fertility treatments, including anxiety, stress, depression, and grief. The Psychologist in IVF works in collaboration. with the fertility team, providing counselling and support to patients, as well as assessing the mental health of patients and identifying any concerns that may need to be addressed. Key Responsibilities: Provide counselling and psychological support to patients undergoing fertility treatments, including in vitro fertilization, intrauterine insemination, and other related procedures. Assess the mental health of patients and identify any concerns that may need to be addressed. before or during fertility treatments Provide guidance to patients on coping strategies and stress management techniques to help them manage the emotional and psychological challenges of fertility treatments. Work closely with the fertility team to develop treatment plans that take into account the patient's mental health and well-being. Collaborate with other healthcare professionals, including physicians and nurses, to provide a comprehensive approach to patient care. Maintain accurate and detailed patient records and always ensure patient confidentiality. Stay up to date with the latest research and developments in the field of fertility psychology and integrate this knowledge into patient care and counselling services. Participate in team meetings and attend conferences and other professional development. Preferred candidate profile MSC -Psychology Preferred only Female candidates
About Us Ferty9 Fertility Center is one of the leading IVF chains in South India and proudly ranks as the third largest fertility network in India, with a strong presence across Andhra Pradesh and Telangana. With over a decade of experience, we are committed to helping couples achieve their dream of parenthood through cutting-edge technology, ethical practices, and compassionate care. At Ferty9, our vision is to be the trusted partner of choice for every couple facing fertility challenges. Our core valuesIntegrity, Excellence, Compassionate Care, and Teamwork—guide everything we do. About the Role We’re looking for a Talent Acquisition Specialist to join our growing HR team in Hyderabad. You will play a crucial role in sourcing and attracting top talent while ensuring a smooth and professional hiring experience. The ideal candidate has 5+ years of experience in recruitment and is skilled in background verification (BGV), sourcing strategies, and talent pipeline management. Key Responsibilities Partner with department heads to understand current and future hiring needs Source high-quality candidates using job portals, social media, and networking Conduct interviews and evaluate candidates for both technical and cultural fit Manage the end-to-end recruitment cycle, from posting jobs to onboarding Own and manage employee background verification (BGV) Maintain a strong pipeline of candidates for ongoing and upcoming roles Ensure a seamless and engaging candidate experience Stay current with trends in talent acquisition and recruitment technology Must-Have Qualifications MBA in HR (mandatory) 5+ years of experience in recruitment, sourcing, and BGV handling Hands-on experience with candidate interviews and evaluation Familiarity with recruitment tools, portals, and ATS systems Strong communication, organizational, and time-management skills Preferred Skills Ability to build and nurture a long-term talent pipeline Exposure to hiring in healthcare or clinical environments is a plus Experience working in a fast-paced or multi-location organization
Job Summary: We are looking for female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls , providing information about fertility services, and converting leads into appointments . Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism. Key Responsibilities: Respond to inbound calls from prospective patients with queries about IVF and fertility treatments. Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries. Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana. Clearly explain treatment options, consultation procedures, and hospital offerings. Maintain accurate records of all communications in CRM software. Meet or exceed daily and monthly sales/conversion targets . Liaise with reception and branch staff to ensure seamless patient coordination. Handle all communication with confidentiality, clarity, and empathy . Requirements : Bachelors Degree (mandatory). 13 years of experience in BPO, telesales, or hospital call centers . Excellent communication in English and local languages( Telugu Preferred) . Strong sales orientation and ability to meet performance targets . Basic knowledge of CRM tools or call handling systems. Experience in a healthcare setting or fertility clinic is an added advantage.
• Maintain a well-groomed appearance in accordance with company policy. • Greet and welcome patients, guests, and consultantsboth in person and over the phone—with professionalism and warmth. • Assist patients in filling out registration forms and ensure timely registration. • Encourage patients to complete OPD feedback forms and collect them for review. • Manage patient flow during peak hours to reduce waiting times. • Handle telephonic inquiries from patients and maintain records of the same. • Book patient appointments both online and on-site; ensure appointment schedules are optimized to reduce wait times. • Follow up with patients who missed their initial or follow-up appointments, understand the reasons, and reschedule if needed. • Maintain a pleasant clinic ambiance, including audio/visual displays, brochures, standees, and signage. • Ensure patient records are updated and maintained accurately, in compliance with privacy and regulatory standards. • Provide clear and accurate information about hospital services, facilities, and policies. • Support administrative tasks including filing, data entry, and inventory tracking. • Collaborate closely with medical and administrative staff to ensure efficient clinic operations. • Address patient concerns promptly and escalate unresolved issues when necessary. • Maintain strict confidentiality of patient information at all times. • Consistently uphold high standards of customer service and professionalism.
Location: Hyderabad Job Type: Full-Time Department: Marketing Reports to: Head Marketing About Ferty9: Ferty9 Fertility Center is one of Indias trusted names in reproductive healthcare, offering cutting-edge fertility treatments with compassion, care, and clinical excellence. With a presence across key cities and a mission to help aspiring parents start their families, we are seeking a performance-driven yet empathetic Digital Performance Marketing Manager to amplify our digital presence and reach those who need us the most. Role Overview: As the Digital Performance Marketing Manager , you will lead all paid digital campaigns aimed at driving quality leads (consultation bookings, form submissions, walk-ins). You will work closely with internal teams to manage media spends effectively across platforms like Google, Meta, and YouTube while ensuring messaging sensitivity for fertility services. Key Responsibilities: Plan, launch, manage, and optimize paid marketing campaigns across Google Ads (Search, Display, YouTube), Facebook/Instagram, LinkedIn , and other relevant channels. Drive high-quality, intent-based lead generation across all clinic locations. Collaborate with creative teams to develop patient-centric ad copy, visuals, and landing pages that build trust and encourage action. Monitor and improve key KPIs: CPL (Cost per Lead), ROAS, Booking Rate, Conversion Rate , and Lead Quality . Execute A/B tests for ad creatives, landing pages, and audience targeting strategies. Use Google Analytics, GTM, Meta Business Suite , and CRM data to track user journeys and identify drop-offs or opportunities. Manage budgets across multiple locations and report on campaign performance weekly and monthly. Stay compliant with digital advertising policies for healthcare while respecting privacy and patient sensitivities. Keep track of competitor campaigns and fertility industry marketing trends. Requirements: 35 years of hands-on experience in digital performance marketing , ideally within the healthcare, wellness, or fertility sector . Strong command of Google Ads (Search, Display, Video) and Meta Ads (Facebook & Instagram) . Deep understanding of lead generation funnels and consumer decision-making in healthcare. Excellent analytical skills with experience in platforms like Google Analytics 4 (GA4), Google Tag Manager , and Excel or Google Sheets. Ability to work with content and clinic teams to ensure that campaigns reflect both clinical accuracy and emotional sensitivity . Exceptional attention to detail and a patient-first mindset. Preferred Qualifications: Experience in multi-location performance marketing (geo-targeting and local campaigns). Google Ads & Meta certifications. Familiarity with CRM systems and tools like HubSpot , Zoho , or Salesforce Health Cloud . Knowledge of SEO, local listings (Google My Business), and organic strategies is a bonus. Success Metrics: CPL (Cost per Lead) Booking-to-Lead Conversion Rate Patient Acquisition Cost (PAC) ROAS (Return on Ad Spend) Campaign CTR and Engagement Brand Search Volume Growth
Executive HR & Admin Centre Level 1. Carry out the recruitment of the operational roles in the respective center in line with the manpower plan in a timely and cost-effective manner 2. Plan and manage the complete recruitment cycle at center level for operational roles; calling for applications, short-listing the CVs, conducting interviews with respective reporting managers, getting approval for the offer and finally rolling out the offer 3. Coordinate with external agencies to conduct background verification for the prospective employees if required and handle documents verification 4. Coordinate with HO HR team to create an account for the new joiners for salary and reimbursement purposes the empanelled bank 5. Ensure that the new joiner go through induction program and support them in on-boarding 6. Ensure all the pre and post joining formalities for the employee such as Pre-Medical check-up, ID card issue, User access/rights assigning and signing of declaration etc. are completed in a timely manner 7. Organize employee engagement initiatives at center level according to the HR calendar prepared at regional/central level in line with Center Manager 8. Ensure timely recruitment and maintain a database for Talent Management cycle. 9. Coordinate the performance appraisal process at the center level from mid reviews, final reviews and rolling out the rating with Center Manager once announced by Corporate HR Head. Maintain the confidentiality of the same. 10. Keep a track of Recommendations made under Training and Development section in Performance appraisal and ensure it has been requested and closed with final call by Center Manager and Regional Head. 11. Ensure compliance of all the labour laws at the center level and escalate the issue to HO HR and Legal team if there are any major deviations. 12. Maintain and update all Compliances registers in the center and assist in any labour department inspection and notifying the HO HR/Legal team of the same. 13. Timely update on Recruitment, Attrition and Compliances Tracker online within Timelines 14. Coordinate with the corporate team for timely and accurate processing of the salaries of all the employees at centre level. 15. Ensure Balanced Leave Management system and recordkeeping of the same through Biometric, Manual register and LMS as per the Company policy. 16. Coordinate the tax declaration submissions of all the employees and they are processed by the central team. 17. Process all the reimbursements and other expenses incurred by the employee for business purposes. 18. Conduct training programs for employees at center level and coordinate with corporate team for nominating the employees in interregional/inter-center level training programs. 19. Monitor attrition levels of employees and report critical attrition to the Regional HR and the Center head. 20. Respond to employee queries in a timely manner 21. Act as a Whistle Blower in the system. 22. Ensure that the employee grievance redressal and Sexual Harassment committee system runs in a smooth manner and all required information is briefed to all employees. Proper documentation of the same is necessary. 23. Ensure required discipline levels in the centers, monitor and handle the cases of indiscipline in terms of attendance, arrival on-time etc. appropriately 24. Initiate the process for all exits and handle the exit formalities such as conducting exit interview, exit check final payment and rolling-out experience certificate etc. 25. Maintain employee related database and statistics for the center and integrate it to organizational MIS Qualification: MBA HR Experience: 3-4 Years Preferred Only females.
Job Summary We are looking for a proactive and hands-on BTL Marketing Manager to lead Ferty9's below-the-line (BTL) marketing activities at a regional level. This role focuses on planning, executing, and optimizing hyperlocal campaigns such as fertility awareness camps, clinic-level engagement, partnerships, and social media management. The ideal candidate should have experience in healthcare or service-based field marketing, a deep understanding of the local market, and the ability to build strong community connections. Key Responsibilities Local Campaign Execution Plan and implement on-ground BTL marketing activities such as fertility camps, awareness drives, and outreach events in the assigned region. Identify high-potential areas and local opportunities for brand visibility and lead generation. Community & Hyperlocal Engagement Build strong local partnerships with clinics, pharmacies, local influencers, NGOs, and community leaders. Customize campaigns based on regional audience behavior and demographics. Social Media Management Manage clinic-level social media pages with relevant and engaging content. Capture and post live event updates, testimonials, and community stories. Event Management Take full ownership of organizing fertility camps and other brand eventsright from venue finalization, promotion, vendor coordination, to on-ground execution. Ensure a seamless experience for all stakeholders and attendees. Reporting & Performance Tracking Maintain detailed reports of all BTL activities, leads generated, ROI, and budget spent. Share weekly and monthly reports with the BTL Marketing Head and suggest improvements. Brand Representation Serve as the face of the brand in local interactions, maintaining professionalism and brand integrity. Ensure all materials and communications align with brand standards. Coordination & Compliance Coordinate with the central marketing and operations teams to ensure alignment of messaging and goals. Ensure adherence to all legal, ethical, and company policies during all activities. Candidate Profile Qualifications & Experience: 2–4 years of experience in BTL/field marketing, preferably in healthcare, diagnostics, wellness, or service-oriented sectors. Proven ability to manage events, field campaigns, and vendor partnerships. Local language fluency (Telugu preferred) and familiarity with the local geography and culture. Skills: Strong communication, negotiation, and interpersonal skills. Ability to multitask and handle on-ground challenges with agility. Knowledge of digital platforms like Facebook, Instagram for local engagement. Willingness to travel locally within the region for campaigns and events.
RESPONSIBILITES : - Based on Corporate strategic plan prepares the annual operating budget and performance target for the centre in collaboration with regional head / corporate strategic team. Achievement of Financial Targets of the centre Monitor the performance of the centre in terms of revenue and profitability against targets and take corrective steps as required, team performance management against defined KRAs. Undertake cost optimisation initiatives such as reducing the usage of consumables, monitoring fixed and variables cost etc; Oversee the processes, procedures, equipments, and other facilities employed in IVF Centre asper defined SOPs and Protocols and are followed at centre by each teammate. Oversee Medical record management. Act as an escalation point for all operational issues and take suitable action by interfacing with the concerned stakeholders. Guardian for adherence for medico legal aspects and other compliances at the centre. Liasoning with centre level sales head in establishing the brand in the localities/area/city through various sales / marketing campaign. Monitor the budget utilization, study and analyse causes for significant deviation from budget and take corrective actions for the same. Coordinating with corporate MIS Team to close the monthly P & L. Ensure timely goal setting, performance review, appraisal, and feedback for self and direct reportees in a timely manner. Maintaining organization s competitive advantage in the industry through developing and monitoring administrative costs across departments. Continuously putting efforts towards conversion, retention, contribution, and compliance. Reviewing internal operations & processes, regularly, along with the company protocols/SOP& attempting to improve service deliveries. Key Result Areas : - Customer Customer Satisfaction (NPS) score of 90% Customer retention (2nd Cycle) - @ 60% Financial Revenue Conversion% Revenue per OPU (RPO) Contribution Margin EBITDA Process Adherence to Medico Legal requirements, audit score of 95% SOP implementations & adherences, Audit score of 95% People 100% achievement of training manhours of the center Identify and prepare second in command of the center. Job Location : - Vizag, Vijayawada, Tirupati, Hanumakonda, Karimnagar, LB Nagar
Job Title: Medical Teleconsultant Location: Secunderabad Job Type: Full-time, Work from Office Perks: Additional incentives on meeting targets Working Days: 6 days a week Job Summary We are seeking dedicated and compassionate Medical Teleconsultants to join our team. The ideal candidates will hold a background in BHMS, BDS, MBBS, or Embryology and have excellent communication skills for patient interaction through calls and video consultations. This role plays a key part in providing remote medical advice and support to patients, particularly those exploring or seeking IVF treatment . Key Responsibilities Conduct telephonic and video consultations with patients. Provide medical advice, assess patient conditions, and guide them appropriately. Engage with valid patients exploring IVF treatment options. Align patients with IVF experts at different Ferty9 centres based on their convenience. Maintain accurate patient records and documentation using CRM systems. Schedule and manage appointments with IVF experts. Follow up with patients to monitor progress, address concerns, and re-engage undecided prospects. Collaborate with colleagues and center staff to ensure smooth patient visits to IVF experts. Ensure strict compliance with medical protocols and guidelines. Qualifications Degree in BHMS, BDS, MBBS, or Embryology . Minimum 1 year of experience in patient communication (calls & video consultations). Freshers with strong communication and empathy skills are welcome to apply. Strong communication and interpersonal skills. Ability to handle patient queries with empathy and professionalism . Proficiency in teleconsultation platforms, CRM, and Electronic Medical Records (EMR) systems. Preferred Attributes Female candidates: 3 positions Male candidates: 1 position Benefits Competitive salary package. Attractive incentives for meeting targets. Professional development and training opportunities. Supportive and dynamic work environment. Extensive process and protocol training provided.
Location: Secunderabad / Kukatpally / KPHB, Hyderabad Reports To: Executive Vice President & Head of Sales and Marketing Industry: Healthcare / Fertility / Gynaecology Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory) Designation: AGM / Senior Manager (depending on experience & capability) Position Summary We are seeking a seasoned and purpose-driven Head CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes. Position Overview The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics while leading a small team of analysts. The role will also oversee systems integration across multiple databases , CRM, HIMS, and Medical Information, to provide seamless accessibility and visibility of Customer Lifetime Value for leadership. Key Responsibilities Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends. Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases. Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management. Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation. Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement. Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools). Deliver actionable insights to improve targeting, personalization, and re-engagement tactics. Drive process improvements by automating workflows and optimizing reporting systems. Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities. Qualifications Required Bachelors degree in Data Analytics, Marketing, Business Intelligence, Information Systems, or related field. 5+ years of professional experience in data analytics, with a focus on digital marketing & CRM analytics . Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA). Strong SQL skills for querying, data management, and complex dataset handling. Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels. Ability to translate complex data into clear, actionable insights for non-technical stakeholders. Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems. Preferred Expertise in BI tools: Power BI, Tableau, VBA, SQL . Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation. Familiarity with customer lifecycle metrics and multi-touch attribution models. Basic knowledge of scripting in Python or R . Why Join Us? This role offers an opportunity to play a critical part in shaping the digital growth journey of one of Indias leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.
Role Overview: The Pharmacist will be responsible for dispensing medications, ensuring compliance with regulatory standards, maintaining accurate records, and supporting patient safety. The role also involves managing inventory, monitoring drug usage, and collaborating with healthcare teams to deliver high-quality pharmacy services. Department: Pharmacy Operations Reporting To: Operations Manager / Pharmacy In-charge Employment Type: Full-Time Key Responsibilities Dispense prescription and non-prescription medicines accurately and efficiently. Verify prescriptions for authenticity, dosage, and potential drug interactions. Guide patients/customers on correct medication usage, side effects, and storage. Ensure compliance with the Drug & Cosmetic Act and other statutory regulations. Maintain records of controlled substances as per legal requirements. Monitor inventory to avoid shortages, overstocking, or expiry of medicines. Implement quality checks on medicines and consumables. Support procurement, vendor coordination, and cost-effective purchasing. Educate patients and staff on medication safety, alternative generics, and rational use of drugs. Ensure pharmacy hygiene, safety, and audit readiness. Minimum Qualifications Bachelor of Pharmacy (B.Pharm) from a recognized institution. Valid State Pharmacy Council License / Registration . Preferred Skills & Attributes Strong knowledge of pharmacology and regulatory compliance. Excellent attention to detail and accuracy in dispensing. Good communication and counseling skills. Familiarity with pharmacy software/ERP systems. Ability to work in a fast-paced healthcare environment.
Job Summary: The Psychologist in IVF provides psychological support to patients undergoing fertility treatment, including in vitro fertilization, intrauterine insemination, and other related procedures. They help. patients manage the emotional and psychological challenges that come with fertility treatments, including anxiety, stress, depression, and grief. The Psychologist in IVF works in collaboration. with the fertility team, providing counselling and support to patients, as well as assessing the mental health of patients and identifying any concerns that may need to be addressed. Key Responsibilities: Provide counselling and psychological support to patients undergoing fertility treatments, including in vitro fertilization, intrauterine insemination, and other related procedures. Assess the mental health of patients and identify any concerns that may need to be addressed. before or during fertility treatments Provide guidance to patients on coping strategies and stress management techniques to help them manage the emotional and psychological challenges of fertility treatments. Work closely with the fertility team to develop treatment plans that take into account the patient's mental health and well-being. Collaborate with other healthcare professionals, including physicians and nurses, to provide a comprehensive approach to patient care. Maintain accurate and detailed patient records and always ensure patient confidentiality. Stay up to date with the latest research and developments in the field of fertility psychology and integrate this knowledge into patient care and counselling services. Participate in team meetings and attend conferences and other professional development. Preferred candidate profile MSC -Psychology Preferred only Female candidates
Role & responsibilities Position Summary: We are seeking a Healthcare Sales Call Center Trainer to lead training initiatives for our customer care executives at Ferty 9. This role focuses on enhancing customer acquisition, brand awareness, and engagement in the healthcare and fertility sectors As Telangana and Andhra Pradeshs largest Fertility Brand, youll be shaping the general perception of patients regarding our role in the Fertility Industry where credibility and patient sensitivity are paramount. We are leaders in technology and process investments with global scientific leaders from Europe Key Responsibilities: Design and deliver training for new and existing agents on product knowledge, sales techniques, and CRM tools. Facilitate onboarding and ongoing learning to boost sales performance Assess training effectiveness through various evaluations Collaborate with teams to identify knowledge gaps and create targeted training Update training materials and provide ongoing coaching and support Use performance metrics to tailor coaching sessions Maintain training documentation for compliance Preferred candidate profile English and Telugu is mandatory Hindi is advantageous. Qualifications: Bachelors or Masters - Degree in English, Business, Healthcare Administration, or related field Minimum 4 years Work experience 2+ years in call center processes, plus 2 years as a trainer or Team lead in a Sales Based Process Experience in a Healthcare preferred or Service Sales Industry Skills: Excellent communication and presentation skills. Intermediate Skills in Excel Proficient in using a CRM software or Excel for Active Listening, Filtering, developing Training Programs Strong organizational and time management skills. Experience with Learning and Development Software and / or AI Speech recognition software preferred Preferred: English and Telugu is mandatory Hindi is advantageous.
Position Summary: We seek an experienced Assistant Manager to lead Call Center Sales team for Ferty 9 across India. This role involves supporting the Sales Team, managing operations, coaching agents, ensuring compliance, and analyzing KPIs to enhance productivity and sales conversion in the healthcare and fertility sector. As Telangana and Andhra Pradesh's largest Fertility Brand, you will be shaping the general perception of patients regarding our role in the Fertility Industry where credibility and patient sensitivity are paramount. We are leaders in technology and process investments with global scientific leaders from Europe Key Responsibilities: Manage daily call center operations and agent productivity. Coach sales agents to meet targets and monitor performance. Analyze call metrics to identify trends and implement improvements. Support training for new agents and provide performance feedback. Ensure compliance with sales scripts and handle escalated issues. Must have skills in candidate profile Skills in Excel and Power Point Presentation. Must have demonstrable record of excellence in Sales driven BPO Processes Proficiency in English and Telugu is mandatory; Hindi is advantageous. Preferred candidate profile Bachelors degree in business or related field (preferred). 4+ years in call center sales and 2+ years in a leadership role. Strong leadership, sales coaching, and communication skills. Familiarity with sales strategies and call center technology. Contact Centre Sales experience in Service Industry or Healthcare preferred but not mandatory Contact Centre Experience in managing a Lead funnel, CRM Systems such as Salesforce, Lead Squared, HubSpot preferred but not mandatory Proficiency in English and Telugu is mandatory; Hindi is advantageous.
Job Description : Center Coordinator ( SPOC) 1.SPOC will be responsible for providing the ART Summary report, Feedback mechanism of any patient referred by B2B Drs to BD team. SPOC will ensure to get the same from Centre Operations or Clinical team. 2.SPOC will be responsible to give the updates of referral payouts to BD team as and when asked by BD team 3.SPOC will maintain the Antenatal Report of respective Centre, like any B2C patient or walk-in patient referred to specific Drs from MCL or Non MCL for Antenatal/Maternity Care V/s. any patient referred by the same Dr to Ferty9 4.SPOC will be contact person for any trouble shoots of BD CRM software like Login issues, Drs punching issue, geo tracking etc.She will escalate the issue if not resolved at centre level. 5.SPOC need to generate various reports from CRM Application for BD Team and Management meetings. 6.SPOC need to monitor all data have been entered in application by BD Team on time. 7.SPOC will be 2nd person for verifying and processing expenses of BD Team after RBM.
RESPONSIBILITES : - The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the center by convincing the patients about the USPs of Ferty9 and it being the best possible option for their pregnancy. To be comprehensively aware of all the procedures & prices relating to IVF treatment To effectively communicate and convey to the patients about our USPs. To convince the patients on the ability of our company, transparency, and ethics To follow up with IVF advised patients to ensure that they take up procedures with us. To be a part and analyze & present the data on conversion and the related work to the Center Manager. To ensure that the patient gets the right information, support, and advice on the procedure to be taken. To measure and achieve the effectiveness of goals set from time to time by the Management. To maintain patient focus and answering to their enquiries by using the SOPs. To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor. To make sure that the required data to be updated in Artisan for smooth functioning. Key Result Areas : - Customer Conversion % achievement as defined in the budget of the Centre NPS @ 90% and above Financial Revenue per OPU (RPO) IVF advised to IVF taken as a % Process 100% adherence to all the consent forms as defined by the ART Act Data entries in Clinical & Financial Software at 100% Job Location : - Hanumakonda
RESPONSIBILITES : - The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the center by convincing the patients about the USPs of Ferty9 and it being the best possible option for their pregnancy. To be comprehensively aware of all the procedures & prices relating to IVF treatment To effectively communicate and convey to the patients about our USPs. To convince the patients on the ability of our company, transparency, and ethics To follow up with IVF advised patients to ensure that they take up procedures with us. To be a part and analyze & present the data on conversion and the related work to the Center Manager. To ensure that the patient gets the right information, support, and advice on the procedure to be taken. To measure and achieve the effectiveness of goals set from time to time by the Management. To maintain patient focus and answering to their enquiries by using the SOPs. To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor. To make sure that the required data to be updated in Palash and Gemino for smooth functioning. Key Result Areas : - Customer Conversion % achievement as defined in the budget of the Centre NPS @ 90% and above Financial Revenue per OPU (RPO) IVF advised to IVF taken as a % Process 100% adherence to all the consent forms as defined by the ART Act Data entries in Clinical & Financial Software at 100% Job Location : Rajahmundry