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Star Fertility logo

Customer Care Executive

1 - 4 years

3 - 5 Lacs

Hyderabad

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Bpo Customer Service Inbound Voice Process Domestic Voice Process Telesales Telecalling Customer Care Domestic Calling Domestic Process Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are looking for female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls , providing information about fertility services, and converting leads into appointments . Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism. Key Responsibilities: Respond to inbound calls from prospective patients with queries about IVF and fertility treatments. Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries. Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana. Clearly explain treatment options, consultation procedures, and hospital offerings. Maintain accurate records of all communications in CRM software. Meet or exceed daily and monthly sales/conversion targets . Liaise with reception and branch staff to ensure seamless patient coordination. Handle all communication with confidentiality, clarity, and empathy . Requirements : Bachelors Degree (mandatory). 13 years of experience in BPO, telesales, or hospital call centers . Excellent communication in English and local languages( Telugu Preferred) . Strong sales orientation and ability to meet performance targets . Basic knowledge of CRM tools or call handling systems. Experience in a healthcare setting or fertility clinic is an added advantage.

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Star Fertility
Star Fertility
www.starfertility.com

Healthcare/Fertility Treatments

Springfield

50 Employees

3 Jobs

    Key People

  • Dr. Jane Doe

    Chief Medical Officer

  • John Smith

    CEO

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