Guest Relation Executive

• Maintain a well-groomed appearance in accordance with company policy.

• Greet and welcome patients, guests, and consultantsboth in person and over the phone—with professionalism and warmth.

• Assist patients in filling out registration forms and ensure timely registration.

• Encourage patients to complete OPD feedback forms and collect them for review.

• Manage patient flow during peak hours to reduce waiting times.

• Handle telephonic inquiries from patients and maintain records of the same.

• Book patient appointments both online and on-site; ensure appointment schedules are optimized to reduce wait times.

• Follow up with patients who missed their initial or follow-up appointments, understand the reasons, and reschedule if needed.

• Maintain a pleasant clinic ambiance, including audio/visual displays, brochures, standees, and signage.

• Ensure patient records are updated and maintained accurately, in compliance with privacy and regulatory standards.

• Provide clear and accurate information about hospital services, facilities, and policies.

• Support administrative tasks including filing, data entry, and inventory tracking.

• Collaborate closely with medical and administrative staff to ensure efficient clinic operations.

• Address patient concerns promptly and escalate unresolved issues when necessary.

• Maintain strict confidentiality of patient information at all times.

• Consistently uphold high standards of customer service and professionalism.