Guest Relation Executive

SKS Veterinary Hospital Private Limited

0 years

2 - 3 Lacs

mylapore chennai tamil nadu

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

customer service in-person

Work Mode

On-site

Job Type

Full Time

Job Description

Guest Relations Executives play a crucial role in hospitality and entertainment businesses.

They’re responsible for providing superior customer service, addressing customer complaints, and enhancing guests’ experiences.

They have the following duties and responsibilities:

Manage and update customer records to improve future customer service experiences
Handle and resolve customer complaints in a timely and professional manner
Assist customers with inquiries about services and facilities
Train staff members on customer service skills and company policies
Monitor customer satisfaction and provide suggestions for improvements
Coordinate with other departments to ensure a smooth guest experience
Develop and implement strategies to improve the quality of service and product offered to the guests
Review and respond to customer feedback and online reviews in a timely manner
Organize and manage customer care programs and events to enhance brand image and customer loyalty

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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