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Star Fertility
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Relationship Manager

Relationship Manager

Star Fertility

3 - 4 years

3 - 4 Lacs

warangal

Posted:1 day ago| Platform:

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Skills Required

relationship management ivf relationship manager center relationship ivf treatment counselling patient support relationship manager patient conversion customer retention patient relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

RESPONSIBILITES

The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the center by convincing the patients about the USPs of Ferty9 and it being the best possible option for their pregnancy.
To be comprehensively aware of all the procedures & prices relating to IVF treatment
To effectively communicate and convey to the patients about our USPs.
To convince the patients on the ability of our company, transparency, and ethics
To follow up with IVF advised patients to ensure that they take up procedures with us.
To be a part and analyze & present the data on conversion and the related work to the Center Manager.
To ensure that the patient gets the right information, support, and advice on the procedure to be taken.
To measure and achieve the effectiveness of goals set from time to time by the Management.
To maintain patient focus and answering to their enquiries by using the SOPs.
To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor.
To make sure that the required data to be updated in Artisan for smooth functioning.

Key Result Areas : -

Customer

Conversion % achievement as defined in the budget of the Centre
NPS @ 90% and above

Financial

Revenue per OPU (RPO)
IVF advised to IVF taken as a %

Process

100% adherence to all the consent forms as defined by the ART Act
Data entries in Clinical & Financial Software at 100%

Job Location

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