13 Patient Support Jobs

Represent our clients on various projects by performing data entry and case processing of forms. Manage daily activities related to patient and healthcare provider support requests through different communication channels such as Fax, Chat, and Email. Conduct intake of cases and accurately capture all relevant information in the Case Management system. Ensure that all support requests are properly logged in the system and directed to the appropriate next step using decision tools and reference guides. Guarantee timely and precise processing of requests by reviewing source documentation. Escalate complex cases when necessary. Uphold high-quality standards for all client programs, complying with program requirements and guidelines. Precisely transcribe and document information from forms into client databases. Reporting to the Call Center Supervisor and Operations Manager. Key Objectives: - Maintain exceptional quality standards for all client programs and adhere to program guidelines. - Accurately transcribe and enter data required by individual programs into specific databases. - Adhere to company policies and Standard Operating Procedures. - Demonstrate flexibility within the department to optimize utilization. - Showcase highly effective transcription and data entry skills meeting or exceeding productivity expectations. - Ensure patient privacy and confidentiality according to the guidelines of the Health Insurance Portability and Accountability Act (HIPAA). Job Holder Specification: - Excellent English verbal, written, and listening communication skills are essential. - Bachelor's degree (Preferred final year pharmacy/biotech/physiotherapy graduates) or equivalent work experience. - Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs is preferred. - Proficient in reviewing intake documents thoroughly and entering information in databases with minimal errors. - Proficiency in Word and Excel. - Strong analytical thinking, problem-solving, and decision-making abilities. - Ability to multitask and manage multiple projects simultaneously with excellent time management skills. Location: The job holder must be based in Gurgaon. Values: Partnership: Building trust through delivering promises and working in partnership with clients and colleagues. Customer Focus: Upholding responsibilities for internal and external customers, demonstrating high ethical standards and honesty in dealings. Teamwork: Working effectively in diverse teams, valuing different perspectives and experiences. Ingenuity: Committed to solving problems and innovative thinking. Quality: Setting high standards, developing capabilities, and delivering quality services. Energy: Achieving goals with passion, engaging, listening, and working together. Expertise: Leveraging knowledge and skills to deliver excellence and enhance client experience. Our company is committed to creating a diverse, inclusive, and authentic workplace. If you are enthusiastic about the role but do not meet every qualification, we encourage you to apply as you may be the right fit.,

Represent our clients on various projects by performing data entry and case processing of forms. Manage day-to-day activities related to patient and healthcare provider support requests and deliverables through multiple communication channels such as fax, chat, and email. Conduct intake of cases and accurately capture all relevant information in the Case Management system. Ensure all support requests are documented within the Case Management system and directed to the appropriate next step using decision tools and reference guides. Guarantee timely and precise processing of requests by reviewing source documentation. Escalate complex cases when necessary. Maintain high-quality standards for all client programs and comply with program requirements and guidelines. Accurately transcribe and document information received via forms into client databases. Reporting to the Call Center Supervisor and Operations Manager, you will be responsible for maintaining excellent quality standards for all client programs and accurately transcribing and entering data required by individual programs into specific databases. Adhere to all company policies and Standard Operating Procedures. Exhibit flexibility within the department to maximize efficiency. Demonstrate proficient transcription and data entry skills, meeting or exceeding productivity expectations. Ensure patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). The ideal candidate should possess excellent English verbal, written, and listening communication skills. A Bachelor's degree is preferred, or equivalent work-related experience, especially for final year pharmacy, biotech, or physiotherapy graduates. Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs is advantageous. Proficiency in reviewing intake documents thoroughly and entering information in databases with minimal errors is required. Proficiency with Word and Excel is essential. Strong analytical thinking, problem-solving, and decision-making skills are necessary. Ability to multitask and manage multiple projects simultaneously with excellent time management skills is a must. Location: The job requires the candidate to be based in Gurgaon. Our values at Ashfield highlight the importance of Partnership, Customer Focus, Teamwork, Ingenuity, Quality, Energy, Expertise, and Accountability. We believe in building relationships based on trust, integrity, and transparency. Upholding responsibilities and obligations for internal and external customers, maintaining high ethical standards, and putting the customer first are key aspects of our values. We encourage teamwork, valuing diverse perspectives and experiences, and fostering excellent interpersonal and communication skills. We are committed to problem-solving through resourceful thinking, innovation, and creativity. Quality is at the core of everything we do, striving for excellence and continuous improvement in all aspects of work. At Ashfield, we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but do not meet every job requirement, we encourage you to apply anyway. We believe that you may be the right fit for this role or others within our organization.,

As a Counselling Psychologist at Faith Hospital in Chandigarh, you will be part of a dedicated mental health care team committed to providing comprehensive care to individuals facing mental health challenges. Your role will involve offering personalized treatment plans and support to promote emotional well-being and recovery. You will be responsible for conducting clinical assessments and diagnoses to understand the psychological needs of individuals. Through evidence-based therapeutic interventions, you will provide counselling and therapy to help patients manage their mental health challenges and enhance their quality of life. Collaboration with a multidisciplinary team will be crucial in ensuring holistic care for patients. Additionally, you will engage in patient support, education, and advocacy to create a supportive environment for individuals dealing with emotional and mental health issues. To qualify for this role, you should hold a Masters degree in Counselling Psychology, Clinical Psychology, or a related field from an accredited institution. With 3-4 years of experience as a counselling psychologist, preferably in a clinical or hospital setting, you should be registered with relevant state or national licensing boards/councils for psychology. A strong foundation in psychological theories and therapeutic interventions, along with excellent interpersonal, communication, and active listening skills, will be essential for success in this position. If you are a compassionate and experienced counselling psychologist looking to make a difference in the lives of individuals facing mental health challenges, we encourage you to share your resume with us at Recruiter@mfbs.care or contact us at 6283409542. This is a full-time onsite position, requiring your presence in person at the Chandigarh Faith Hospital. Your total work experience of 3 years is preferred for this role.,

The Assistant Physio role at Viradiya Clinic and Physiotherapy Center in Surat is a full-time on-site position. Your primary responsibility will be to assist the physiotherapist in carrying out treatment plans, guiding patients in exercises, and ensuring compliance with procedures. You will be in charge of preparing treatment areas, keeping equipment in order, scheduling appointments, and offering basic care and assistance to patients during therapy sessions. To excel in this role, you should have a solid knowledge and grasp of physiotherapy principles and practices. Your ability to follow treatment plans diligently and provide necessary support to patients will be crucial. Excellent communication and interpersonal skills are essential for effective interaction with both patients and the healthcare team. Managing treatment records, handling appointments, and maintaining a high standard of patient care are also part of your responsibilities. While prior experience in healthcare or a related field is advantageous, it is not mandatory. Possessing CPR and First Aid certification would be beneficial. A high school diploma or equivalent is required, and further education in physiotherapy or a related field would be a definite asset for this role.,

As an EEG Technologist, you will be responsible for performing routine and extended EEG procedures in both outpatient and inpatient settings. Your role will involve accurately applying electrodes using the international 10-20 system and monitoring EEG tracings to document any patient events or abnormalities. Collaboration with neurologists and healthcare teams will be essential to ensure accurate interpretation of results. Additionally, you will be required to maintain equipment, ensuring cleanliness and proper calibration. Providing clear instructions and emotional support to patients during procedures is crucial for a positive patient experience. It will also be part of your job to maintain accurate patient records and technical reports while following all safety, infection control, and confidentiality protocols. This is a full-time position with benefits including commuter assistance, leave encashment, paid sick time, and paid time off. The work schedule is during the day shift. The ideal candidate should have at least 2 years of experience in EEG procedures. The work location is in person. If you are willing to work in Qatar and meet the experience requirements, we encourage you to apply for this rewarding opportunity.,

Job description Role & responsibilities Act as a liaison between patients, families, and medical staff. Ensure patients' concerns and needs are addressed promptly. Help patients to navigate hospital services and procedures. Assist in resolving complaints or service issues. Responsible for patient centricity and wellbeing. Able to organize the data and maintain proper track record of patient's feedbacks. Act as a floor incharge overseeing hygiene standards and managing all facilities on the floor & Private Rooms.

The main responsibilities of this role include providing information to Physicians & Allied Health Professionals regarding the latest clinical trials, conducting in-service education programs for new and existing users to enhance confidence and utilization of ECMO, IABP, and AdMon, offering product support through various means, extending patient support at short notice, providing product training to internal Sales and Marketing teams as well as external end users, supporting the Region in achieving sales budgets, and participating in technical discussions and negotiations. In terms of training support, the job involves training front line and regional Sales personnel on CP, CA, and AdMon product lines, organizing internal product and technical training sessions for Sales and other team members or Distributors, conducting operational training and troubleshooting for end users, and facilitating follow-up trainings. For sales support, responsibilities include guiding and developing new sales representatives to ensure their confidence in promoting products, collaborating with the Sales team to achieve sales targets, participating in technical and product discussions, and introducing products to Consultants, Surgeons, Technicians, and Purchase authorities during pre and post sales activities. Additionally, the role involves tracking regional sales, analyzing sales data to identify areas for improvement, handling customer complaints related to products, coordinating with relevant individuals for feedback and resolution, managing customer visits, and undertaking any other duties assigned by seniors or management. In terms of quality system duties and responsibilities, the focus is on incorporating quality into all aspects of work by adhering to quality requirements. The ideal candidate should possess a Bachelor's degree in Perfusion, at least 1-2 years of experience in a related domain, a background and experience in the related portfolio, and a good understanding of Assist devices and their applications. Personal qualities should include excellent verbal and written communication skills, willingness to travel, self-driven attitude, and the ability to work effectively as part of a team.,

As an OT Technician at our Gastro, Maternity & Multi specialty Hospital in Madurai, K.Pudur, Tamilnadu, you will play a crucial role in ensuring the smooth functioning of our operating theatres. Your primary responsibilities will include preparing and maintaining operating theatres and equipment before, during, and after surgeries. You will also provide assistance to surgical and anaesthetic teams during procedures and offer support to patients in the recovery phase. In addition to these duties, you will be responsible for the safe operation and maintenance of various equipment such as theatre lighting, sound systems, rigging, and video projection. These systems are essential for staging musical productions, drama performances, concerts, dance shows, school assemblies, meetings, and other events held at our facility. We are seeking a dedicated individual with a B.Sc or Diploma qualification (preferred) and a passion for healthcare. While prior experience is not mandatory, having a nursing license and at least one year of experience in an OT setting would be advantageous. The position is open to both male and female candidates. This is a full-time, permanent position with a salary range of 8K - 10K per month. We offer a flexible schedule with day and fixed shifts to accommodate your needs. If you are interested in joining our team, please share your salary expectations and qualifications with us during the application process. We look forward to welcoming a dynamic OT Technician to our team who is committed to delivering high-quality care to our patients. Your contributions will be valued as we strive to provide exceptional healthcare services in our community. Regards, Poornima | Recruiter,

Provide patients with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Communicate with patients suffering from various ailments post-discharge to understand their health status and counsel. Monitor patients to evaluate the progress of the treatment and maintain records. Engage with patients to understand their medical needs and effectively channel them to the Hospitals. To handle patient queries and respond to pre-defined FAQs. Counselling patients who have been advised for surgeries on the health outcomes of the Hospitals . To collate health records-related data from consenting patients.

Roles & Responsibilities of a Clinic Manager at NariAarogyam 1. Clinic Operations Management Oversee day-to-day functioning of the clinic including appointments, staff coordination, and workflow. Ensure timely opening, cleanliness, and readiness of consultation rooms and dispensary areas. Monitor punctuality, discipline, and daily task completion of all team members. 2. Team Coordination & Performance Tracking Act as a point of contact between doctors, dietitians, RMs, and housekeeping staff. Assign duties, resolve conflicts, and conduct regular performance reviews or feedback sessions. Maintain an updated duty roster, leave records, and weekly reporting sheet for the team. 3. Patient Experience & Front Desk Oversight Ensure that every patient receives warm, respectful, and timely service. Supervise front desk staff and manage issues related to appointments, follow-ups, or delays. Address patient concerns and escalate feedback to senior management when required. 4. Inventory & Logistics Management Maintain stock of homeopathic medicines, supplements, printing materials, and clinic supplies. Coordinate with vendors and track delivery of orders. Ensure all medicines are labeled, dated, and stored correctly. 5. Digital & Documentation Oversight Oversee correct data entry in JotForms, Google Sheets, Zoho/CRM (if used), and patient files. Ensure that digital and physical records are up-to-date, confidential, and well-organized. Generate daily/weekly reports on patient inflow, follow-ups, inventory, and revenue. 6. Staff Training & SOP Enforcement Conduct regular training sessions to reinforce clinic SOPs and communication protocols. Ensure that new hires are onboarded smoothly and trained on NariAarogyams processes. Identify operational gaps and suggest improvements in systems and workflow. 7. Doctor Assistance & Schedule Management Help manage the consulting calendar of Dr. Pooja Gupta and other resident doctors. Prepare for special days like patient webinars, fertility awareness events, or staff meetings. Coordinate reminders, test report collections, or urgent follow-ups as required by doctors. 8. Feedback, Grievances & Escalation Collect patient feedback weekly and take proactive steps to resolve any dissatisfaction. Mediate internal staff issues and escalate serious matters to clinic leadership. Maintain a record of suggestions/complaints for monthly review. 9. Financial Coordination Maintain records of payments collected, dues pending, and daily cash flow. Coordinate with the accounts team or billing software to ensure transparency. Alert management about unusual trends or drop in income/follow-ups. 10. Support in Branding & Events Assist in organizing patient awareness events, workshops, and clinic celebrations. Help maintain the visual appeal of the clinic—waiting area, patient boards, and displays. Coordinate with designers, video editors, or social media team when needed

Role & responsibilities & Preferred candidate profile TERMS OF REFERENCE FRONT DESK COORDINATOR 1. INTRODUCTION Post: Front Desk Coordinator Post Type: Permanent, full-time (with 3-month probation period) Department: Medical Services Department 2. REPORTING RELATIONSHIPS The Front Desk Coordinator will report to the Manager, Medical Services and is expected to work closely with the Health Professionals of EyeCare. 3. OVERALL RESPONSIBILITIES The Front Desk Coordinator is the first point of contact for patients and visitors to the Hospital. This role is responsible for welcoming the patients, issuing memos, handling administrative tasks, and ensuring a smooth and efficient front office operation. 4. SCOPE OF WORK Greet patients and visitors with a professional and courteous demeanor. Check-in patients and verify their personal information and insurance details. Provide patients with information on services, procedures, and policies. Maintain and update patient records and files in the internal system and issue memos. Prepare and reconcile billing, submissions, and other documentation. Collaborate with clinical staff to ensure timely and accurate patient care. Assist with patient flow and manage the waiting list. Adhere to healthcare regulations and standards. Safeguard patient confidentiality and handle sensitive information with discretion. Work closely with Doctors and other Hospital staffs to optimize patient visits. Any other tasks assigned by Employer within the work scope. 5. QUALIFICATIONS AND EXPERIENCE Diploma in Hospital Management or Business Administration, or any other relevant field. Minimum 1 year of work experience in Hospital Management or Business Administration, or a relevant field after completion of the Diploma. OR Minimum 3 A’ Level passes, including English, Dhivehi and Mathematics Experience in medical related field will be an added advantage. 6. DESIRED SKILLS AND COMPETENCIES Fluency in written and spoken Dhivehi and English language. Proficiency in managing billing processes, handling payments, and ensuring accuracy in financial records. Excellent communication and interpersonal skills Ability to communicate effectively with patients, families, and healthcare professionals. Demonstrates kindness and understanding in dealing with patients’ needs and concerns. Ability to accurately follow care plans and provide detailed documentation of patient information. Capable of managing multiple patients and tasks efficiently. Works well in a team-oriented environment, cooperating with doctors, nurses, and other healthcare staff. Ability to think critically and address patient concerns or unexpected situations. Flexibility to adapt to a fast-paced healthcare environment with changing patient needs. Upholds patient privacy and maintains a high standard of ethical conduct. Understanding of basic healthcare procedures is a plus. 7. WE OFFER Attract remuneration package. Comprehensive Health Insurance package. Opportunities for professional development and growth. Access to online learning platforms. Mandatory learning and development.

Providing emotional support and counselling to patients Conducting post-discharge follow-ups Enrolling new patients into the system.. HR Connect - Ms. Shabroj - 88673 27780 Required Candidate profile Bachelor's degree in a clinical, medico, or biology-related field Excellent communication and active listening skills Passionate about patient support Fluency in English, Hindi & any South Languages

Greetings from Wilco Source a CitiusTech Company!!! Position: Senior Data Engineer Location: Chennai/Hyderabad/Bangalore/Pune/Gurgaon/Noida/Mumbai Job Description: Display depth knowledge on SQL language is a must and Cloud-based technologies. Good understanding of Healthcare and life sciences domain is a must. Patient support domain is nice to have. Ex Novartis, J&J, Pfizer, Sanofi are preferable. Good Data Analysis skills is a must. Experience on Data warehousing concepts, data modelling and metadata management. Design, develop, test, and deploy enterprise-level applications using the Snowflake platform. Display Good communication skills is a must and should be able to provide 4 hours overlap with EST timings (~09:30 PM IST) is a must. Good Understanding of PowerBI. Handson on PowerBI is nice to have.