Center Manager

RESPONSIBILITES

• Based on Corporate strategic plan prepares the annual operating budget and performance target for the centre in collaboration with regional head / corporate strategic team.
• Achievement of Financial Targets of the centre
• Monitor the performance of the centre in terms of revenue and profitability against targets and take corrective steps as required, team performance management against defined KRAs.
• Undertake cost optimisation initiatives such as reducing the usage of consumables, monitoring fixed and variables cost etc;
• Oversee the processes, procedures, equipments, and other facilities employed in IVF Centre asper defined SOPs and Protocols and are followed at centre by each teammate.
• Oversee Medical record management.
• Act as an escalation point for all operational issues and take suitable action by interfacing with the concerned stakeholders.
• Guardian for adherence for medico legal aspects and other compliances at the centre.
• Liasoning with centre level sales head in establishing the brand in the localities/area/city through various sales / marketing campaign.
• Monitor the budget utilization, study and analyse causes for significant deviation from budget and take corrective actions for the same.
• Coordinating with corporate MIS Team to close the monthly P & L.
• Ensure timely goal setting, performance review, appraisal, and feedback for self and direct reportees in a timely manner.
• Maintaining organization s competitive advantage in the industry through developing and monitoring administrative costs across departments.
• Continuously putting efforts towards conversion, retention, contribution, and compliance.
• Reviewing internal operations & processes, regularly, along with the company protocols/SOP& attempting to improve service deliveries.

Key Result Areas : -

Customer

• Customer Satisfaction (NPS) score of 90%
• Customer retention (2nd Cycle) - @ 60%

Financial

• Revenue
• Conversion%
• Revenue per OPU (RPO)
• Contribution Margin
• EBITDA

Process

• Adherence to Medico Legal requirements, audit score of 95%
• SOP implementations & adherences, Audit score of 95%

People

• 100% achievement of training manhours of the center
• Identify and prepare second in command of the center.

Job Location : -