Call Center Trainer - Healthcare Sales

Role & responsibilities

Position Summary:

We are seeking a Healthcare Sales Call Center Trainer to lead training initiatives for our customer care executives at Ferty 9. This role focuses on enhancing customer acquisition, brand awareness, and engagement in the healthcare and fertility sectors

As Telangana and Andhra Pradeshs largest Fertility Brand, youll be shaping the general perception of patients regarding our role in the Fertility Industry where credibility and patient sensitivity are paramount. We are leaders in technology and process investments with global scientific leaders from Europe

Key Responsibilities:

Design and deliver training for new and existing agents on product knowledge, sales techniques, and CRM tools.

Facilitate onboarding and ongoing learning to boost sales performance

Assess training effectiveness through various evaluations

Collaborate with teams to identify knowledge gaps and create targeted training

Update training materials and provide ongoing coaching and support

Use performance metrics to tailor coaching sessions

Maintain training documentation for compliance

Preferred candidate profile

English and Telugu is mandatory

Hindi is advantageous.

Qualifications:

• Bachelors or Masters - Degree in English, Business, Healthcare Administration, or related field

• Minimum 4 years Work experience

• 2+ years in call center processes, plus 2 years as a trainer or Team lead in a Sales Based Process

• Experience in a Healthcare preferred or Service Sales Industry

Skills:

Excellent communication and presentation skills.

Intermediate Skills in Excel
Proficient in using a CRM software or Excel for Active Listening, Filtering, developing Training ProgramsStrong organizational and time management skills.

Experience with Learning and Development Software and / or AI Speech recognition software preferred   

Preferred:

English and Telugu is mandatory

Hindi is advantageous.