Assistant Manager

Department:

Position Summary

Assistant Manager Call Center Sales

Key Responsibilities

• Assist in managing the day-to-day operations of the call center sales team, ensuring workflow efficiency and agent productivity.
• Supervise, mentor, and motivate sales agents to achieve individual and team sales targets.
• Monitor real-time dashboards and performance metrics, taking corrective actions when needed.
• Analyse call metrics, conversion rates, and other KPIs to identify trends and improve performance.
• Collaborate with HR and Training teams to support onboarding and development of new agents.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Ensure adherence to sales scripts, quality standards, and compliance regulations.
• Handle escalated customer issues and ensure timely and satisfactory resolution.
• Support the Sales Manager in planning and executing strategic sales campaigns and initiatives.
• Assist with scheduling, shift planning, and managing workforce availability.

Education & Experience

• Bachelor’s degree in Business, Sales, Marketing, Communications, or a related field (preferred).
• Minimum 4+ years of experience in a call center sales environment.
• Minimum 2+ years in a leadership, Team Lead, or supervisory role within a call center.

Skills & Competencies

• Strong leadership and team management capabilities.
• Proven ability to coach and motivate sales teams.
• Familiarity with inbound/outbound sales strategies and KPIs (e.g., conversion rate, call quality).
• Excellent verbal and written communication skills.
• High emotional intelligence, problem-solving, and conflict resolution skills.
• Proficiency in call center technologies (e.g., dialer systems, CRM tools).
• Ability to thrive in a fast-paced, target-driven environment.

Preferred Qualifications

• Experience in a regulated industry (e.g., healthcare, finance, insurance).
• Knowledge of compliance requirements and standards.
• Fluency in

  English & Telugu

  (mandatory).

Why Join Us?

• Opportunity to contribute to a leading fertility healthcare brand.
• Dynamic work environment with growth and leadership opportunities.
• Play a key role in enhancing patient trust and sales excellence.

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