Center Manager

Job Description – Health Centre Manager (Imaging & Diagnostics) Position Title: Health Centre Manager Location: [Insert Location] Department: Operations / Centre Management Reports To: Regional Operations Head / Senior Management ⸻ Role Overview The Health Centre Manager will be responsible for the overall management, administration, and smooth functioning of the diagnostic & imaging health centre. This includes operations, patient experience, staff management, financial performance, and compliance with healthcare standards. The role requires strong leadership, business acumen, and prior experience in managing diagnostic/imaging centres. ⸻ Key Responsibilities Operational Management • Oversee day-to-day operations of the health centre, including diagnostic imaging, pathology, and related healthcare services. • Ensure optimal utilization of resources, equipment, and facilities. • Maintain high standards of safety, quality, and patient care. • Coordinate with doctors, radiologists, technicians, and nursing staff to ensure seamless service delivery. Business & Financial Management • Drive revenue growth by implementing business development strategies and customer engagement initiatives. • Monitor P&L, budgeting, billing, and cost control measures. • Ensure effective pricing strategies, package design, and partnerships to increase footfall and revenue. Customer & Patient Experience • Ensure superior patient care and satisfaction through efficient service delivery. • Handle patient grievances, feedback, and service recovery effectively. • Implement patient-centric processes to enhance overall experience. Team & People Management • Recruit, train, and supervise staff including radiologists, technicians, nurses, and front-office executives. • Monitor staff performance, provide coaching, and build a high-performing team. • Ensure compliance with HR policies, shift management, and continuous staff development. Quality & Compliance • Ensure adherence to NABH, ISO, and other healthcare quality standards. • Maintain accurate documentation, records, and statutory compliance. • Ensure regular preventive maintenance and calibration of imaging & diagnostic equipment. Business Development & Networking • Develop and maintain strong relationships with doctors, corporate clients, and referral networks. • Implement marketing initiatives, outreach programs, and community health activities. • Explore tie-ups with hospitals, clinics, and corporates for diagnostic services. ⸻ Qualifications & Experience • Bachelor’s or Master’s degree in Healthcare Administration, Hospital Management, or related field. • 7–12 years of experience in healthcare operations, with at least 3–5 years in managing imaging/diagnostic centres. • Strong understanding of diagnostic modalities such as MRI, CT, Ultrasound, X-ray, Mammography, and Laboratory services. • Proven track record in business growth, operations management, and team leadership. • Familiarity with healthcare quality standards, accreditation processes, and compliance requirements. ⸻ Skills & Competencies • Leadership & People Management • Strong Business & Financial Acumen • Customer-Centric Approach • Excellent Communication & Interpersonal Skills • Problem-Solving & Decision-Making Abilities • Knowledge of Healthcare IT Systems (HMS, PACS, LIS preferred) ⸻ Compensation & Benefits • Competitive salary with performance-based incentives • Health & wellness benefits • Opportunities for career growth within the organization ⸻