Healthcare Ultrasound And Diagnostics

Job Description – Health Centre Manager (Imaging & Diagnostics) Position Title: Health Centre Manager Location: [Insert Location] Department: Operations / Centre Management Reports To: Regional Operations Head / Senior Management ⸻ Role Overview The Health Centre Manager will be responsible for the overall management, administration, and smooth functioning of the diagnostic & imaging health centre. This includes operations, patient experience, staff management, financial performance, and compliance with healthcare standards. The role requires strong leadership, business acumen, and prior experience in managing diagnostic/imaging centres. ⸻ Key Responsibilities Operational Management • Oversee day-to-day operations of the health centre, including diagnostic imaging, pathology, and related healthcare services. • Ensure optimal utilization of resources, equipment, and facilities. • Maintain high standards of safety, quality, and patient care. • Coordinate with doctors, radiologists, technicians, and nursing staff to ensure seamless service delivery. Business & Financial Management • Drive revenue growth by implementing business development strategies and customer engagement initiatives. • Monitor P&L, budgeting, billing, and cost control measures. • Ensure effective pricing strategies, package design, and partnerships to increase footfall and revenue. Customer & Patient Experience • Ensure superior patient care and satisfaction through efficient service delivery. • Handle patient grievances, feedback, and service recovery effectively. • Implement patient-centric processes to enhance overall experience. Team & People Management • Recruit, train, and supervise staff including radiologists, technicians, nurses, and front-office executives. • Monitor staff performance, provide coaching, and build a high-performing team. • Ensure compliance with HR policies, shift management, and continuous staff development. Quality & Compliance • Ensure adherence to NABH, ISO, and other healthcare quality standards. • Maintain accurate documentation, records, and statutory compliance. • Ensure regular preventive maintenance and calibration of imaging & diagnostic equipment. Business Development & Networking • Develop and maintain strong relationships with doctors, corporate clients, and referral networks. • Implement marketing initiatives, outreach programs, and community health activities. • Explore tie-ups with hospitals, clinics, and corporates for diagnostic services. ⸻ Qualifications & Experience • Bachelor’s or Master’s degree in Healthcare Administration, Hospital Management, or related field. • 7–12 years of experience in healthcare operations, with at least 3–5 years in managing imaging/diagnostic centres. • Strong understanding of diagnostic modalities such as MRI, CT, Ultrasound, X-ray, Mammography, and Laboratory services. • Proven track record in business growth, operations management, and team leadership. • Familiarity with healthcare quality standards, accreditation processes, and compliance requirements. ⸻ Skills & Competencies • Leadership & People Management • Strong Business & Financial Acumen • Customer-Centric Approach • Excellent Communication & Interpersonal Skills • Problem-Solving & Decision-Making Abilities • Knowledge of Healthcare IT Systems (HMS, PACS, LIS preferred) ⸻ Compensation & Benefits • Competitive salary with performance-based incentives • Health & wellness benefits • Opportunities for career growth within the organization ⸻

The receptionist serves as the first point of contact for visitors and clients, ensuring a professional, welcoming environment. The handle incoming calls, manage front-desk operations, and provide administrative support to the office team. Key Responsibilities - Greet and assist visitors, clients, and patients in a courteous manner. Answer, screen, and direct phone calls promptly. Maintain visitor records and manage appointments / scheduling. Sort and distribute reports. Keep the reception area clean, organized and presentable. Provide basic information about the organizations services. Support administrative tasks such as filing, photocopying and scanning. Coordinate with other departments for smooth communication. Accurately enter and update data into company databases or software systems. Verify and cross-check data for errors, inconsistencies or missing information. Maintain confidentiality and security of sensitive information. Perform routine backups to secure data. Assist with clinical duties such as documentation, filing and record-keeping. Qualifications- Minimum - High school diploma (Bachelor's degree preferred). Prior experience in reception, front desk, or data entry roles is an advantage. Proficiency in MS Office (Word, Excel) and data management software. Good communication skills (Verbal & written). Strong attention to details with fast and accurate typing skills. Professional appearance and positive customer service attitude. Key skills required - Communication & interpersonal skills. Typing speed & accuracy. Organizational & multitasking abilities. Basic computer literacy (MS Office, email, data entry tools). Confidentiality and professionalism.