CCTV Operator

Job Description

Job Title: Surveillance & Vigilance Executive (CCTV Executive / Operator) Location: Begumpet Industry: Food Retail / Warehouse / FMCG Employment Type: Full-Time Shift: 9.5 hours shift | Rotational or Fixed Weekly Off: Weekday off only (No leaves on weekends/festivals) Job Summary:We are looking for a proactive and alert CCTV Executive / Operator / Surveillance & Vigilance Executive to manage control room operations, prevent losses, and ensure 24x7 monitoring through CCTV systems across our retail and warehouse locations. The role demands high integrity, vigilance, attention to detail, and the ability to act swiftly during incidents. Key Responsibilities: Surveillance Monitoring: Continuously monitor live CCTV footage from all cameras across locations. Identify any unusual or suspicious activity (internal or external) and escalate in real-time. Ensure that camera coverage is active and strategically placed. Control Room Operations: Operate and manage all surveillance systems from the control room. Maintain detailed logs of activities, incidents, and technical faults. Perform regular playback and footage review for any reported issue. Vigilance & Security Oversight: Monitor employee and customer behavior discreetly to detect theft, misconduct, or negligence. Randomly audit high-value zones such as cash counters, packaging areas, and store rooms. Coordinate with store staff and external security guards to address real-time alerts. Loss Prevention: Track shrinkage, stock movement, and unauthorized access or pilferage. Support investigations for missing stock or cash discrepancies. Analyze surveillance data to recommend preventive actions. Incident Response & Reporting: Respond promptly to any safety/security incident with proper escalation. Generate daily and weekly reports on surveillance findings. Preserve and share relevant CCTV footage for disciplinary or legal purposes. Requirements: Minimum 2–5 years of experience in Surveillance, Vigilance, or Control Room Operations. Strong knowledge of CCTV systems, DVR/NVR setup, and surveillance best practices. Basic understanding of store/warehouse operations and inventory flow. Excellent observation, judgment, and decision-making skills. Integrity, discipline, and high confidentiality are non-negotiable. Comfortable with night shifts and extended monitoring periods. Preferred Qualifications:10th / 12th Pass or Graduate. Certification in CCTV/Surveillance or Security Management is an added advantage. Experience in retail loss prevention or warehouse vigilance preferred.