Call Center Manager

📌 Job Title: Call Center Manager – Life & Health Insurance   *Location: Palanpur- Surat, Gujarat   *Department: Sales & Operations   *Reporting To: Business Head / Regional Sales Manager   🧭 Role Overview: We're seeking a dynamic and experienced Call Center Manager to lead and manage a team of telecallers focused on life and health insurance sales. The ideal candidate should possess strong leadership skills, hands-on sales experience, and a strategic mindset to drive revenue growth and team performance. 🎯 Key Responsibilities: - 📞 Lead and supervise a team of telecallers, ensuring targets are met consistently   - 🧠 Train, coach, and motivate team members on insurance product knowledge and pitch delivery   - 📊 Monitor daily sales metrics, call quality, and conversion ratios   - 🛠️ Develop and implement performance improvement plans and sales strategies   - 🤝 Collaborate with the underwriting and policy servicing teams to ensure smooth client onboarding   - 🔍 Analyze campaign results and customer feedback to optimize telesales approaches   - 📆 Handle scheduling, shift management, and workforce planning for the call center   - ✅ Ensure compliance with IRDAI regulations and maintain audit-ready documentation   🧠 Requirements: - 🎓 Bachelor’s degree (preferred in Business, Marketing, or Insurance)   - 🗣️ Excellent communication in Hindi, Gujarati, and basic English   - 💼 4+ years of experience in insurance telesales or call center management   - 📈 Proven ability to meet or exceed sales targets   - 🤹 Strong leadership, multitasking, and problem-solving skills   - 💻 Proficiency in CRM tools and telephony systems   --- 💰 Compensation:   Competitive salary + incentives based on team performance