Key Responsibilities: Handle inbound and outbound customer calls and emails professionally. Provide prompt and accurate responses to customer queries. Maintain customer satisfaction and ensure high retention rates. Record and update customer information in the system. Follow up with customers to ensure issue resolution and satisfaction. Collaborate with internal teams to resolve customer concerns. Requirements: Basic computer literacy (MS Office, CRM tools preferred). Proficiency in email communication. Good verbal and written communication skills. Ability to manage multiple tasks and prioritize effectively. Customer-focused attitude with problem-solving skills. Preferred Qualifications: Prior experience in customer support or call center environment. Familiarity with CRM systems and support ticketing tools.

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Customer Care Executive