Lead Man/ Service Advisor responsibilities include: Greeting customers and directing them to available mechanics Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers Job brief We are looking for a Lead Man/Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Lead Man/Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service. Responsibilities Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car Manage and oversee the dealership’s workflow and schedule Call customers to advise them about service changes or car pick-up times Maintain positive customer relationships to ensure repeat business Requirements and skills Proven work experience as a Service Advisor or similar role A strong understanding of automotive technology and the automotive industry Proficiency with industry-specific software Excellent customer service, interpersonal and communication expertise Strong organizational, decision-making and problem-solving skills Relevant training and/or certifications as a Service Advisor Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Work Location: In person
1. Planning and execution of new project launch activities. 2. Support & lead on-ground marketing activations at tech parks, RWAs, HPCL fuel stations, and public hotspots. 3. Help organize and manage branded kiosks, car check-up camps, and local marketing events. 4. Distribution of flyers, car hangers, and other promotional materials to increase brand visibility. 5. Engage directly with customers to explain service offerings and promote ongoing campaigns in a friendly and informative manner. 6. Work closely with the Ops team to convert on-ground leads into bookings. 7. Assist with basic online reputation management (ORM) tasks and social media engagement, such as replying to comments or sharing field updates, videos, reviews, etc. 8. Maintain daily marketing reports, track performance metrics, and share campaign insights. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Life insurance Provident Fund Work Location: In person
The Spares Parts Executive will manage the procurement, storage, and distribution of spare parts for various car brands in Automin - a multi-car brand garage. The role involves ensuring timely availability of parts, maintaining accurate inventory, and coordinating with the service team to meet repair needs. Key Responsibilities: · Inventory Management: Maintain optimal stock levels for multiple car brands, conduct audits, and track inventory. · Procurement: Source parts from approved suppliers, negotiate pricing, and ensure timely delivery. · Supplier Management: Build relationships with multiple vendors, ensuring quality and reliability. · Coordination: Work closely with service advisors and technicians to meet parts requirements. · Customer Service: Assist customers in selecting genuine, OEM, or aftermarket parts. · Compliance & Reporting: Prepare reports on stock levels and supplier performance, and ensure adherence to regulations. Key Skills: · Knowledge of spare parts for various car brands. · Strong organizational and negotiation skills. · Proficiency in inventory management systems. Qualifications: · Diploma/Bachelor’s. · 2-4 years of experience in spare parts management in a multi-brand garage. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Life insurance Provident Fund Compensation Package: Yearly bonus Schedule: Morning shift Experience: total work: 2 years (Preferred) Work Location: In person Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund
Responsibilities: Develop and maintain robust dashboards and data visualizations (using tools like Power BI or Tableau) to track key performance indicators, customer journey metrics, service center performance, and marketing campaign effectiveness. Ensure that critical metrics are clearly communicated to stakeholders and updated in real-time for strategic decision support. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Conduct in-depth analysis across various data sources – CRM systems (e.g. LeadSquared), mobile app analytics (PETROMINit!), website traffic, social media engagement metrics, sales performance reports, and other internal tools. Identify trends, patterns, and anomalies to uncover actionable insights that drive business growth. Analyze customer data to generate deep insights that support targeted marketing campaigns, personalized customer outreach, and loyalty program enhancements. Use analytics (e.g. cohort analysis, segmentation) to inform campaign design and customer retention strategies, ultimately enhancing customer lifetime value and satisfaction. Manage and streamline data workflows and integrations across platforms such as LeadSquared CRM, WATI (WhatsApp engagement platform), the PETROMINit! mobile app, and other tools. Ensure data from these sources is accurately captured, consolidated, and fed into our business reporting systems, maintaining data quality and consistency. Work with management to prioritize business and information needs Locate and define new process improvement opportunities Proficiency with data analysis tools and languages is a must – including SQL (database querying and management), Python (data manipulation/analysis or scripting), and data visualization platforms like Power BI or Tableau . Advanced skills in MS Excel and familiarity with Google Analytics (or similar web/app analytics tools) are also required. Requirements/ Skills: Bachelor’s degree in Data Science, Statistics, or Business Analytics is preferred . 3–5 years of hands-on experience in data analytics or business intelligence, preferably in the automotive aftersales, retail services, or related sectors . Demonstrated ability to handle both operational and marketing datasets is ideal. Excellent communication skills in English, both written and verbal, with the ability to present data findings in a clear and compelling manner. Fluency in Tamil is a plus (though not mandatory), as it can aid in local market understanding and collaboration. Job Type: Full-time Pay: ₹50,000.00 - ₹70,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: 8years: 5 years (Required) Location: Chennai, Tamil Nadu (Required)