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Job Summary: The Café Manager is responsible for managing all aspects of the café's operations, ensuring quality food and beverage service, maintaining high standards of customer service, and leading a motivated team. This role involves managing staff, monitoring inventory, handling finances, and ensuring compliance with health and safety regulations. Experience: 2-4 years Salary: 15k - 35k Location: Bandra Key Responsibilities: 1. Daily Operations: Oversee the daily operations of the café, including opening and closing procedures. Ensure all equipment and facilities are clean, operational, and maintained. 2. Staff Management: Recruit, train, schedule, and supervise café staff (baristas, waiters, cooks, etc.). Monitor staff performance and provide feedback, coaching, and support. Foster a positive and collaborative working environment. Conduct regular staff meetings to discuss updates, performance, and customer feedback. 3. Customer Service: Ensure high levels of customer satisfaction by delivering excellent service. Handle customer complaints, inquiries, and feedback professionally. Develop and maintain strong relationships with regular customers. 4. Inventory and Stock Control: Manage inventory levels, ensuring stock is ordered and replenished as necessary. Monitor product quality, expiry dates, and stock rotation. Maintain relationships with suppliers and negotiate pricing and contracts when needed. 5. Financial Management: Manage the café’s budget, control costs, and maximize profitability. Monitor daily sales, track financial performance, and ensure cash handling procedures are followed. Prepare regular financial reports and provide analysis to the upper management. 6. Health and Safety Compliance: Ensure compliance with local health and safety regulations. Oversee food safety standards, cleanliness, and sanitation practices. Train staff on health and safety procedures, including emergency protocols. 7. Menu Development and Promotion: Work with chefs or food vendors to update and improve the café’s menu offerings. Plan and implement marketing strategies, special promotions, and events to increase sales. Monitor market trends to ensure the café remains competitive and appealing. 8. Technology and Systems: Use café management software to track inventory, sales, and customer preferences. Ensure POS systems and other technologies are functioning smoothly and updated regularly. Qualifications: - Proven experience as a café or restaurant manager, barista, or in a hospitality leadership role. - Strong understanding of food and beverage operations. - Excellent leadership, communication, and interpersonal skills. - Ability to manage finances, including budgeting, sales tracking, and cost control. - Knowledge of health, safety, and sanitation regulations. - Customer-oriented with the ability to handle complaints professionally. - Ability to work in a fast-paced environment and adapt to changing needs. Interested candidates can send their resume at parmar.j@cran.in or call at 8452950795. Show more Show less
