Required Qualifications (RQs)

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience
• 4+ years experience in Operations, Program Management, or Project Management.

• Team player with excellent interpersonal skills.
• Skills in process design, case management, workflow, exception management, change management, data structure, taxonomy, process automation or other process improvement areas.
• Ability to work across groups.
• Ability to thrive in a fast-paced multinational, multicultural environment working across multiple lines of business and geographies.
• Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment.
• Be a champion for quality, agility, and process improvement.

• Approval, validation, and application of customer credits (Azure and M365).
• Execute specific operational functions for Cloud Operations, including specific Azure offerings such as, Conditional Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions.
• Manage the processes for Azure subscriptions that have become Revenue Leakage or Unauthorized Party Abuse risks and other related activities.
• Build and scale processes and capabilities to enable the further growth in volume of Cloud Customers.
• Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes.
• Understand the controls that drive compliance and provide direction to enable new commerce motions.
• Drive continuous process improvements via analysis and identification of opportunities with a global consideration.
• Leverage reporting and analytics to manage end-to-end transactional functions.

• Azure or Microsoft Cloud Service knowledge and experience working across disparate teams to land key initiatives.
• Have a passion for operational excellence with a focus on innovation or process design and execution.
• Successful collaboration with Senior Business Stakeholders including Microsoft Support, Engineering and Finance teams.
• Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or with tight deadlines.
• Continuous growth mindset for improvements in policies and procedures
• Excellent written and oral communication skills with ability to build solid relationships with individuals at all levels.