Business Process Analyst

Overview:

We are seeking a detail-oriented Process Analyst as part of our Process Transformation Team. In this role, you will be providing internal management consulting services. You will be responsible for driving process improvement initiatives across the organization by utilizing Lean Six Sigma methodologies. You will collaborate with various departments to identify inefficiencies, implement strategic solutions, and enhance overall operational performance. The ideal candidate will possess strong analytical and interpersonal skills to gain stakeholder buy-in.

What you will do:

• Drive process improvement initiatives across the organization by utilizing Lean Six Sigma methodologies (e.g., DMAIC Framework).
• Develop comprehensive business cases, project charters, project plans/timelines.
• Develop meeting agendas, support brainstorming sessions with subject matter experts (SMEs), track decisions, next steps, and disseminate meeting minutes as well as prepare executive-level presentations to effectively communicate process challenges and opportunities, approach and status, and results.
• Develop process maps using business process modeling notion (BPMN), customer journey mapping, and use cases, as needed.
• Observe and analyze operational processes to identify waste and inefficient steps (non-value add, necessary, and value add activities).
• Collaborate with various department levels to identify inefficiencies, implement strategic solutions, and enhance overall operational performance.
• Create value stream maps, measurement plans, and short- and long-term transformation solutions, related to People, Process, Policy, and Technology.
• Identity KPIs that aid in monitoring the success of each project against goals.
• Conduct auditing, assessments, and evaluations to track and monitor the implementation of process changes and project performance.
• Develop change management material to help cultivate a culture of continuous improvement and process excellence.

What we are looking for:

• Bachelor's degree in business administration, engineering, or a related field.
• 4–6 years of experience
• Knowledge of advanced practices from Lean, Six Sigma, Theory of Constraints, and other improvement bodies of knowledge, and ability to evangelize these methodologies to cross-functional project team members.
• Exceptional analytical skills with a focus on data-driven decision-making
• Strong communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
• Travel may be required less than 10 %.
• Nice to Have:
  • Knowledge of Salesforce CRM.
  • Background in Sales Operations and Seller Experience.
  • Lean Six Sigma Certification.

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