About Walr:Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.About The Role:Walr is seeking a highly motivated Business Operations Manager with a strong background in bidding and team management to join our dynamic Operations Team. You will play a critical role in driving operational excellence, fostering collaboration, and contributing to our strategic goals through efficient delivery and client satisfaction.This role requires a blend of operational leadership, a deep understanding of global sample supply, and analytical thinking.
Key Responsibilities:
- Lead, coach, and support a team that manages client bid responses and admin support, making sure we deliver with speed and accuracy every time.
- Own the bidding process — ensuring we meet the highest standards of speed and quality.
- Be the go-to person for complex bids and administrative escalations, helping the team move quickly and confidently.
- Spot opportunities to improve how we work — from removing bottlenecks to introducing scalable, efficient processes.
- Work closely with Sales and Project Management to deliver a seamless client experience, from first contact to project handover.
- Keep an eye on performance — track key metrics, celebrate wins, and share updates with senior leadership.
- Build a team culture that values ownership, learning, and doing great work — together.
- Jump in on cross-team projects, share what works, and help raise the bar across the business.
Desired Experience:
- A track record of managing and growing high-performing teams.
- Comfort working at pace — you thrive in fast-moving, deadline-driven environments.
- A sharp, analytical mindset with a love for streamlining processes and solving problems.
- Experience in fast-paced, client-focused settings — ideally in market research, technology, or data solutions.
- Familiarity with CRM tools like HubSpot or Salesforce is a bonus.
- Flexibility to support teams and clients across different time zones.
Desired Skills & Attributes:
- Accountable and Dependable: Consistently delivering high-quality work and supports broader team goals.
- Leadership-Oriented: Strong people management and motivational skills, with a commitment to team success.
- Client-Centric Mindset: Proactively anticipates client needs and goes the extra mile to deliver value.
- Detail-Oriented: Ability to produce work of a consistently high standard with precision and care.
- Critical Thinker: Uses their extensive knowledge to interpret data and provide appropriate solutions.
- Effective Communicator: Communicates clearly, professionally, and empathetically with internal and external stakeholders.
- Collaborative Team Player: Willing to step up, support colleagues, and contribute to a positive, high-performing team culture.
What we offer:
At Walr, we know that a one-size-fits-all approach doesn’t work when it comes to supporting a global team. That’s why we design our benefits with local relevance in mind while staying grounded in a shared sense of purpose and culture. Here’s an overview of the benefits most relevant to the regions this role sits in:
- 30 days of leave, inclusive of bank holidays – because rest is part of doing great work.
- Up to 26 weeks maternity leave and 7 days paternity leave – time for life’s biggest moments
- Provident Fund (PF) contributions – we match your contributions starting from ₹1,800, up to 12% of your base CTC, depending on how much you choose to contribute
- Monthly snack, phone, and internet allowances – to help you stay connected, fuelled, and ready for the day
- Ergonomic work setup – everything you need to stay comfortable and productive
- Family-friendly health coverage – group medical insurance for you, your spouse, and up to two children
- Accidental insurance – added peace of mind, just in case
- Monthly lunch allowance – meals on us, every month
- Quarterly team meetups and socials – time to connect, unwind, and build relationships
- Recognition awards – celebrating individuals who go above and beyond
- Work from anywhere – up to 8 weeks of location flexibility each year
Our commitment to diversity, equity & inclusion
We’re building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives — so we’re actively working to make sure everyone feels seen, heard, and valued. Whether it’s how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you’re passionate, curious, and ready to make an impact, you belong here.What we value:At Walr, our values are more than just words - they guide how we work, how we treat each other, and how we show up.
- We Delight through Dedication: We go the extra mile for our customers. We’re proactive, solutions-focused, and relentless in our pursuit of great service. If something’s not working, we fix it. Fast.
- We Lead with Trust: We trust each other to make smart decisions — using data, yes, but also judgement, empathy and integrity. We act like true partners, not passengers.
- We Revel in Innovation: We think differently. Whether it’s new tech, new ways of working or better experiences for clients — we’re not afraid to challenge the status quo. Progress matters more than perfection.
- We Celebrate as a Team: We share wins, give credit freely, and support each other through the tough stuff. We show up with curiosity, humility, and a belief that we’re better together.
- We Are Empowered to Act Like Owners: We take responsibility, even when it’s not in our job description. We make bold calls, stay accountable, and keep the bigger picture in mind.
How we work: Our behaviours-
Our behaviours bring our values to life. They define what great looks like in action:
- Ownership & Accountability: We follow through, face challenges head-on, and step up without waiting to be asked.
- Excellence: We hold a high bar - for ourselves, our work, and our impact.
- Customer-Centricity: We deeply understand our clients’ needs and go beyond to deliver standout experiences.
- Proactive Problem Solving: We don’t just fix things - we anticipate, collaborate, and innovate to get ahead of the curve.
- Urgency: We move fast with intention - balancing speed and never compromising on quality.
- Positivity: We stay constructive, even under pressure. We uplift the team and create an environment where people want to do their best work.
