Business Operations Manager

About the Role

We are seeking a strategic and detail-oriented Business Operations Manager to join our growing AI & ML consulting practice. This role will serve as a critical bridge between leadership, delivery teams, and clients, driving operational excellence and enabling data-driven decision-making across the organization.

Key Responsibilities

Business Operations & Reporting

• Partner with Vertical Delivery Heads (VDH) and PMO teams to develop and maintain comprehensive business metrics including revenue, margin, utilization, pipeline, and delivery performance
• Design, build, and manage executive dashboards using Power BI to provide real-time visibility into key business metrics
• Generate regular reports and insights to support strategic decision-making and operational planning
• Work with sales, delivery, and technical teams to respond to RFPs and develop compelling client proposals
• Contribute to the creation of Statements of Work (SOWs) that align client expectations with delivery capabilities

Resource & Demand Management

• Collaborate closely with the resource management team to optimize resource allocation and utilization across projects
• Support the end-to-end demand lifecycle management process, from pipeline tracking to project delivery
• Analyze capacity and demand trends to identify gaps and opportunities for improved resource planning

Learning & Development

• Drive learning and development initiatives to upskill team members in emerging technologies and methodologies
• Identify training needs and coordinate with internal and external partners to deliver relevant programs
• Foster a culture of continuous learning and knowledge sharing across the organization

Strategic Initiatives

• Support ad hoc organizational initiatives focused on operational efficiency, process improvement, and value creation
• Contribute to special projects and cross-functional programs that drive business impact
• Identify opportunities for automation and process optimization

Quality & Process Management

• Ensure adherence to business operations and quality management frameworks
• Support the implementation and maintenance of best practices across project delivery
• Monitor and improve operational processes to enhance efficiency and effectiveness

Required Qualifications

Education

• MBA from a recognized institution (preferred)

Technical Skills (Must Have)

• Advanced Microsoft Excel

  : Proficiency with complex formulas, pivot tables, data modeling, macros, and advanced analytics

• Power BI

  : Strong experience in creating interactive dashboards, data visualization, DAX queries, and report development
• Familiarity with data analysis tools and techniques

Experience

• 8+ years of experience in business operations, consulting, or related roles
• Experience working in a consulting environment or professional services firm
• Proven track record of managing business metrics and driving operational improvements
• Exposure to RFP/proposal development and SOW creation