Business Intelligence Specialist

Hiring Business Intelligence (BI) Experts to be part of a young and leading Enterprise SaaS Product Company that’s redefining the Loyalty domain!

At Loyalty Juggernaut, we’re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY®, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

www.lji.io

As a BI Specialist, you'll be at the forefront of crafting data-driven insights that fuel strategic decision-making for enterprise clients. This role blends deep technical expertise with business understanding to design, develop, and deliver intelligent dashboards and analytics capabilities at scale.

What you will OWN:

• Contribute to building industry best in class KPIs for various industries in Loyalty and Customer Engagement Space.
• Writing complex SQL queries and working on SQL optimization and performance for the reports.
• Work on AI/ML-based insights to forecast sales, predict customer churn, detect Fraud and Anomalies, suggest customer loyalty strategies, etc.
• Analyzing data, transform and build data insights on top of the data stored in data warehouse.
• Build reports and dashboards on multiple Reporting tool.

To be successful in this role, you should have

• Bachelor's/Master's degree in CS/IT Engineering with meritorious academic performance.
• Minimum 1/2 years of relevant work experience in analytics, data engineering, business intelligence or related field.
• Experience in gathering business requirements, standard business intelligence tool(s), formulation of metrics/KPIs and building reports.
• Proficiency in designing dashboards with the use of visualization tool Amazon Quicksight (experience on similar tools PowerBI, Tableau is also accepted).
• Ability to analyze the data so as to identify trends and share meaningful insights with customers.
• Experience using SQL, ETL and databases in a business environment with large-scale, complex datasets.
• Experience with large-scale data warehousing and analytics projects, including using AWS technologies – Postgres, AWS-Redshift, S3, etc.
• Excellent verbal and written communication skills.
• Ability in understanding of SQL queries and optimization.
• Knowledge in AI/ML will be added advantage.

If you're passionate about data, eager to solve real-world problems, and ready to make an impact — we’d love to hear from you!