Business Intelligence Specialist

Job Title: Business Intelligence

Location: Remote

Note:

Interview Mode:

Client:

Experience: 5+ yrs

Job Type : Contract to hire.

Notice Period:- Immediate joiners.

Roles and Responsibilities:

Business Intelligence (BI) Analyst

Network Operations Center (NOC)

Management Information Systems (MIS)

Key Responsibilities:

Design, build, and optimize intuitive and actionable dashboards using New Relic One (NRQL, NerdGraph, custom visualizations).

Integrate New Relic with microservices, APIs, databases, message queues, and infrastructure components across cloud environments (AWS, Azure, or GCP).

Create robust and scalable monitoring solutions by defining service-level indicators (SLIs), service-level objectives (SLOs), and setting up intelligent alerting policies.

Collaborate with SREs, DevOps, and Application teams to identify telemetry gaps and ensure comprehensive observability coverage (APM, Infra, Logs, Browser, Synthetics).

Develop custom NRQL queries and leverage New Relic's programmable platform for tailored observability use cases.

Create documentation and knowledge articles for dashboards, alerts, and instrumentation procedures.

Required Skills & Experience:

4–5 years of experience in monitoring and observability using New Relic.

Proficient with New Relic Query Language (NRQL), dashboard widgets, custom events, and metric visualizations.

Experience in integrating New Relic with Java/.NET/Python/Node.js based applications.

Familiarity with cloud platforms (AWS, Azure, or GCP) and related telemetry ingestion setups.

Strong understanding of telemetry concepts (logs, metrics, traces) and observability best practices.

Hands-on experience with alerting strategies (incident routing, thresholds, dynamic baselines).

Basic scripting or automation skills (e.g., Python, Shell, or Terraform for observability-as-code).

Nice to Have:

Experience with OpenTelemetry or custom instrumentation libraries.

Exposure to other observability platforms (e.g., Datadog, Grafana, Prometheus, etc.).

CI/CD pipeline integration for observability tooling.

Performance benchmarking and capacity planning exposure.