Business Head

Job description:

As the Business Head – Sales & P&L for a designated sub vertical you will be responsible for end

-to-end business ownership, including Profit & Loss (P&L) management, customer acquisition and

retention, revenue growth, and team leadership. Your primary focus will be on driving customer growth, enhancing revenue per customer, and building a high-performing, customer-centric team. This role demands strategic planning, operational excellence, and cross-functional collaboration to

achieve business objectives.

Key Responsibilities:

• Strategic Planning & Execution: Develop and implement weekly, monthly, quarterly, and annual operating plans to achieve business targets.

• Customer Segmentation & Strategy: Segment the customer base effectively and design tailored strategies to maximize engagement and revenue.

• P&L Management: Oversee the sub-vertical's P&L, ensuring profitability by managing costs related to client servicing, upselling, and acquisition.

• Customer Lifecycle Management: Ensure a seamless customer journey throughout the lifecycle by monitoring engagement parameters and implementing improvements at each touchpoint.

• Process Optimization: Build and refine processes to enable timely and effective interventions addressing customer issues, enhancing satisfaction and retention.

• Performance Metrics & Incentives: Develop and implement performance metrics, incentive structures, and sales promotion schemes to boost team productivity and morale.

• Team Leadership & Development: Hire, train, and retain a team that embodies customer-centric values and a consultative selling approach, fostering a culture of continuous improvement.

Skill Sets:

• Interpersonal & Communication Skills: Strong ability to communicate effectively with clients and internal teams.

• Customer Centricity: A deep understanding of customer needs and a problem-solving mindset.

• Analytical Acumen: Proficiency in analyzing business metrics, managing P&L, cash flow, and financial projections.

• Education: Bachelor’s degree (Tier 1 engineering college preferred) & MBA from Top B School (IIMs, ISB, XLRI, etc.)

• Experience: 8 to 10 years of experience in Subscription, Media, or Services Sales, Key Account Management, or Sales Operations Management.

• Proven experience in managing a client servicing or acquisition team of 100+ and demonstrated ability to manage a large and diverse client portfolio effectively.