Business Development Manager

Position: Business Development Manager

Company: Virtual Binz LLP
Department: BPO / KPO
Location: Onsite
Reports To: Director – Business Development / CEO

About the Role

Virtual Binz LLP is looking for a dynamic and results-driven Business Development Manager (BDM) to drive growth across our BPO/KPO service verticals, with a primary focus on US-based clients. The BDM will be responsible for client acquisition, relationship management, and strategic expansion into key outsourcing areas such as back-office operations, customer support, data processing, finance & accounting, and AI-enabled services.

This role is a critical part of our expansion plans, ideal for someone who understands the nuances of global outsourcing and can position Virtual Binz LLP as a strategic partner for operational efficiency and cost transformation.

Key ResponsibilitiesLead Generation & Prospecting

• Identify and engage potential clients across industries including insurance, healthcare, logistics, finance, and e-commerce.
• Leverage tools like LinkedIn, cold outreach, webinars, and industry associations to generate leads.
• Develop and maintain a strong pipeline of qualified prospects.

Client Acquisition

• Present Virtual Binz LLP’s BPO/KPO solutions tailored to each client’s operational needs.
• Create customized proposals and pitch decks highlighting our value proposition.
• Lead contract negotiations and close deals to meet monthly/quarterly revenue targets.

Account Management

• Build and maintain long-term relationships with US-based clients.
• Coordinate with Indian delivery teams to ensure seamless project execution.
• Monitor service performance, address escalations, and drive customer satisfaction and retention.

Market Research & Strategy

• Track outsourcing trends, automation/AI adoption, and emerging BPO/KPO demands in the US.
• Analyze competitor offerings and market positioning.
• Recommend new service lines and upselling opportunities based on client feedback and market needs.

Requirements

• 3–7 years of experience in business development, sales, or account management in the BPO, KPO, or outsourcing industry.
• Strong understanding of US business culture and operations, with exposure to one or more domains such as customer service, insurance, healthcare, finance, or data management.
• Proven ability to meet and exceed sales targets.
• Excellent communication, presentation, and client-facing skills.
• Flexibility to work in US time zones as needed.

Preferred Qualifications

• Experience in offshore outsourcing and working with remote delivery teams.
• Familiarity with CRM tools, proposal creation, and pipeline management.
• Existing network of US-based decision-makers in relevant industries.
• Knowledge of AI-enabled BPO tools and platforms is a plus.

Job Type: Full-time

Work Location: In person