Business Development Manager (BDM)

Here is a strong, business-ready Team Leader (Sales/Operations/General) job description you can use or adapt. If you want it specifically for life insurance, banking, or any other sector, I can tailor it. Team Leader – Job DescriptionOverview The Team Leader oversees a group of employees to ensure that performance targets, service standards, and operational objectives are consistently achieved. The role requires hands-on supervision, coaching, workflow management, and continuous improvement initiatives. Key Responsibilities1. Performance & Target ManagementSet daily, weekly, and monthly performance expectations for the team. Monitor KPIs and ensure the team meets productivity, quality, and compliance standards. Conduct regular performance reviews and implement improvement plans where necessary. 2. Team Supervision & SupportAllocate tasks, manage schedules, and ensure effective workload distribution. Provide real-time guidance and resolve day-to-day operational issues. Maintain team discipline and ensure adherence to company policies. 3. Coaching & Skill DevelopmentConduct training sessions to strengthen product knowledge, process understanding, and soft skills. Mentor team members in sales techniques, customer handling, and problem resolution. Identify skill gaps and coordinate with HR or training units for capability-building programs. 4. Communication & CoordinationAct as the primary link between management and team members. Communicate goals, updates, and process changes clearly and promptly. Collaborate with other departments to resolve escalations and improve workflows. 5. Customer & Stakeholder ManagementEnsure high-quality service delivery and fast resolution of customer queries. Handle escalated issues and ensure timely closure. Maintain a positive customer experience and drive customer satisfaction metrics. 6. Reporting & CompliancePrepare daily/weekly/monthly reports on performance and process adherence. Ensure compliance with operational guidelines, audit standards, and regulatory requirements. Maintain accurate documentation and data integrity. Required Skills & CompetenciesStrong leadership and people management capability. Excellent communication, motivation, and conflict-resolution skills. Ability to analyze performance metrics and drive improvements. Problem-solving orientation with a proactive approach. Good command of MS Office tools, CRM systems, or relevant operational platforms. QualificationsBachelor’s degree preferred.