Business Analyst ServiceNow

Role

Preferred work Location

Mode of working

Job Summary:

ServiceNow Business Analyst

Key Responsibilities:

• Gather and analyze business requirements from stakeholders and translate them into functional and technical specifications for ServiceNow solutions.
• Work closely with developers, architects, and end users to design and implement solutions in ServiceNow.
• Lead workshops and meetings to identify process improvements and automation opportunities.
• Document business processes, workflows, use cases, user stories, and acceptance criteria.
• Create and manage ServiceNow reports and dashboards to support business decision-making.
• Assist in testing, user training, and change management activities.
• Serve as a subject matter expert (SME) for ServiceNow capabilities and features.
• Collaborate with cross-functional teams including IT, HR, Finance, and Customer Support.
• Ensure solutions comply with organizational policies, procedures, and regulatory standards.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst, preferably in a ServiceNow environment.
• Strong knowledge of ServiceNow platform and modules such as ITSM, ITOM, HRSD, or CSM.
• Experience with Agile/Scrum methodologies.
• Proficient in writing user stories, business requirements documents (BRDs), and functional specifications.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications:

• ServiceNow Certified System Administrator or other ServiceNow certifications.
• Experience with ServiceNow scripting (e.g., Business Rules, Client Scripts) is a plus.
• Experience integrating ServiceNow with other enterprise systems (e.g., CMDB, LDAP, Jira).
• Familiarity with ITIL practices and frameworks.

The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Responsibilities

• Track and report data
• Build cross-functional partnerships, internally and externally
• Manage budgets
• Maintain a competitive market knowledge