Business Analyst

About Healthy Jeena Sikho:

Healthy Jeena Sikho is a fast-growing healthcare brand committed to making home-based medical care accessible and affordable. We provide a wide range of life-saving and lifestyle-supportive equipment like BiPAP, CPAP, Oxygen Concentrators, Electric Wheelchairs, and Hospital Beds, across North India through both rental and sale models.

Role Overview:

We are looking for a highly analytical, tech-savvy, and execution-driven Business Analyst cum Product Manager who can bridge the gap between customer needs, business operations, and product development. You will play a critical role in driving insights, improving customer experience, and enabling product-led growth in both digital and operational fronts.

Key Responsibilities:

• Gather and analyze data from CRM, Google Sheets, Sales tools, and ERP platforms.
• Identify patterns, gaps, and opportunities for process or product improvement.
• Define business metrics (KPIs), build dashboards, and generate performance reports.
• Conduct competitor analysis and market research for product benchmarking.
• Work closely with operations, marketing, and sales to optimize business processes.

Product Management

• Understand customer pain points (esp. in healthcare rentals/services) to design effective solutions.
• Define product roadmap based on business priorities and customer feedback.
• Collaborate with tech, marketing, and design teams to improve website UI/UX and service workflows.
• Drive implementation of digital tools to automate tracking, delivery, billing, and support.
• Own documentation like product specs, user journeys, and SOPs for new tools/features.

Cross-functional Coordination

• Act as a liaison between senior management, tech vendors, and ground teams.
• Create project timelines, track deliverables, and ensure on-time execution.
• Conduct product testing, A/B experiments, and feedback loops for new rollouts.

Key Skills & Requirements:

• Bachelor’s degree in Engineering / Business / Commerce; MBA is a plus.
• 1-2 years of experience as Business Analyst, Product Manager, or in a hybrid role.
• Proficiency in tools: Excel, Google Sheets, Power BI/Tableau, CRM (Zoho preferred).
• Exposure to product lifecycle, wireframing, and digital platforms (e.g., Webflow, Shopify, or custom-built tools).
• Strong analytical and problem-solving skills.
• Excellent communication and documentation ability.
• Experience in the healthcare, med-tech, or D2C sector is highly desirable.

What We Offer:

• A fast-paced, impact-driven work environment.
• Exposure to end-to-end business and product cycles.
• Leadership opportunities as we scale across India.
• Freedom to test new ideas and shape the customer journey.
• Competitive salary with performance-based increments.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Business analysis: 1 year (Preferred)

Work Location: In person