Business Analyst

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digitalinnovation are redefining industries, and we’re leading the charge. Genpact’sAI Gigafactory, our industry-first accelerator, is an example of how we’rescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company thatdeliverslastingvalue for leading enterprisesglobally.Through ourdeepbusiness knowledge, operational excellence, and cutting-edge solutions – wehelp companies across industries get ahead and stay ahead.Powered bycuriosity, courage, and innovation,our teamsimplementdata, technology, andAItocreate tomorrow, today.

We are inviting applications for the role ofBusiness Analyst- AML/KYC Customer support

We are seeking customer-focused professionals to supporta large-scale KYC uplift program, with responsibilities centred around identityverification for individual retail and commercial customers. In this role, youwill play a critical part in validating customer identities and reviewingassociated documentation in line with policy and procedural requirements ofGenpact’s client.

Customer interactions may occur through multiple channelswhich includes voice and email with the role requiring high-quality, compliant,and empathetic service experience at every touchpoint.

Responsibilities

In this role, you will be responsible for all theactivities related to AML/KYC which include:

CustomerCalls:

CaseManagement:

Collaborate& Prioritize:

KPI& Quality Focus:

EffectiveCommunication:

CustomerService Experience:

AnalyticalSkills:

ProblemSolving:

ComplianceOrientation:

Attentionto Detail & Empathy

TechFluency & Process Awareness

Qualifications we seek in you!

minimum Qualifications

         Graduateor bachelor’s degree

         Excellentcommand of written and spoken English

Preferred qualifications

       Priorexperience in Customer Service or Contact Centre roles

• Basic knowledge of KYC (Know Your Customer) and IDV (Identity Verification) requirements for Individual Customers

       Experiencewith Australian KYC & IDV processes is preferred

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, anddigital innovation  • Make an impact – Drive change for global enterprises and solve businesschallenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuouslearning opportunities  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who pushboundaries every day  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness- built on a foundation of integrity and inclusion - allow your ideas to fuelprogress  Come join the tech shapers and growth makers at Genpact and take your career inthe only direction that matters: Up. Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation.

Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.