BPaaS- Payroll Ops- Senior Manager

Role Name: AVP, Multi-Process HR Outsourcing Strategy & Delivery

HUMAN CAPITAL

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.

Looking for a world of opportunities and a fulfilling career?

• Provide strategic foresight and thought leadership to navigate the evolving Multi-Process Human Resource Outsourcing landscape, including the impact of emerging technologies like agentic AI and RPA.
• Generate go-to-market strategies, develop and manage HRO pricing strategies, structure global deals, and oversee sales processes to ensure competitive and profitable services.
• Oversee the transition of HR services being outsourced, including the development of Standard Operating Procedures (SOPs), onboarding and training of resources, and stabilization activities.
• Maintain client relationships and act as a Subject Matter Expert.
• Oversee end-to-end program delivery and ensure risk management.
• Engage in executive-level client meetings and address high risks/issues.
• Ensure quality delivery, engagement health, and talent engagement using consistent tools and methods.
• Collaborate with HR functions that have retained services to maintain continuity and quality.
• Qualifications Required:
• 15+ years’ experience establishing and managing payroll operations for US clients or GCCs, with a strong focus on end-to-end payroll operations and delivery.
• Deep expertise in US payroll, including payroll inputs, processing, outputs, pre-payroll activities, data validation, payroll processing, and post-payroll steps.
• Strong understanding of payroll vendor ecosystem, compliance requirements, and banking timelines/processes related to payroll disbursement.
• 10+ years’ experience in selling and delivering payroll and MPHRO services, including deal architecture, client stakeholder management, and service delivery.
• Proven experience with automation and technology solutions for payroll data validation and process optimization.
• Familiarity with major HR and payroll SaaS platforms (e.g., SAP SuccessFactors, Oracle Fusion, Workday, ADP Global View, Ceridian, etc.) and HR Shared Service technologies.
• Broad knowledge across core HR, HCM data, time and leave management, benefits administration, and related HR sub-processes.
• Excellent communication skills and a demonstrated ability to lead, supervise, and motivate high-performing payroll operations teams.