606 Bmc Remedy Jobs - Page 2

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Overview • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)• Good Understanding on Telecom O/BSS applications• Good Understanding on support cycle and Production deployments• Excellent problem-solving and analytical skills• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.• Ex...

Your role and responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: * Working on the end to end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and impleme...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

Role & responsibilities 1. Integrate Remedy, Smart IT, and Digital Workplace (DWP) with the designated third-party tools like ERP, FAR, Entuity etc.. 2. Develop and implement all required custom flows, processes, and workflows. 3. Design an end-to-end IT Asset Management workflow, including data consolidation from all sources. 4. Configure and integrate the CMDB across all BMC tools and ensure accurate publishing of asset data. 5. Create and publish service models and business models aligned with organizational standards. 6. Execute any additional or ad-hoc tasks/features as assigned during delivery.

Role Overview: As a Change Manager at Capgemini, you will play a crucial role in managing and coordinating the lifecycle of standard, emergency, and normal changes. Your responsibilities will include reviewing change requests, scheduling approved changes, ensuring adherence to change management policies, maintaining accurate records in ITSM tools, assisting in post-implementation reviews, and supporting audits and compliance reporting related to change activities. Key Responsibilities: - Manage and coordinate the lifecycle of standard, emergency, and normal changes. - Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. - Schedule and communi...

we're looking for a seasoned ITSM Integration Specialist to join our team. If you have a knack for connecting IT Service Management solutions and a strong background in tools like BMC Connect IT (or similar), we want to hear from you! you'll be at the heart of integrating our ITSM platforms with other key enterprise systems, automating critical workflows, and ensuring smooth data flow across our digital landscape. RESPONSIBILITIES : Design, build, and manage integrations using BMC Connect IT, ServiceNow, Freshservice, and other ITSM tools. Partner with IT and business stakeholders to define integration needs and deliver robust solutions. Develop, test, and implement automated workflows and d...

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components. provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols. Advanced knowledge of Service Management architectures and systems. Good stakeholder management skills. Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders. He/She has to provide on ...

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

About the Role We are seeking a passionate and skilled DevSecOps Engineer to join our engineering and security operations team for the Amdocs (AXL) Project. The ideal candidate will have hands-on experience integrating security into CI/CD pipelines, automating security testing, and ensuring compliance and system integrity across cloud and containerized environments. This role offers an opportunity to work with modern DevSecOps toolchains, cloud infrastructure (AWS), and security automation while collaborating with cross-functional teams to enhance system security posture and deployment efficiency. Key Responsibilities Implement and manage DevSecOps pipelines integrating security checks (SAST...

We are looking for an experienced Problem Manager to lead ITIL-based service management processes and drive continual service improvement across IT operations. Lead Incident, Problem, and Change Management processes aligned with ITIL best practices. Required Candidate profile Manage major incidents, vendor coordination, ensure SLA compliance. Strong knowledge of ITIL processes (V3/V4 Certified preferred). Excellent communication, analytical, stakeholder management skills. Perks and benefits To be discussed post interview process

National Payment Corporation of India (NPCI) is Hiring BMC Tool Administrator! Job Details Job Title : BMC Tool Administrator Division : IT Infrastructure / Automation Years of Experience : 1 - 3 years Education : Graduation (preferably in Computer Science, IT, or related field) or equivalent professional certifications Employment Type : Full-time Location : Hyderabad and Chennai Role Type : Permanent Key Responsibilities Administer and enhance BMC tools such as TrueSight and Helix. Develop and implement APIs for seamless system integration. Utilize Ansible for automation and configuration management. Create and maintain scripts (Python, PowerShell) for custom automation. Support foundationa...

Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop custom module...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts WFO 5 Days Working Immediate joiners only No absconded cases Both Way Cab Perks and benefits Allowances and Incentives

Webtech Solutions is looking for Application Support - L3 Engr to join our dynamic team and embark on a rewarding career journey. As a Application Support - L3 Engineer, the professional is responsible for managing, monitoring, and supporting end - to - end operations related to their domain. This includes troubleshooting technical issues, implementing process improvements, and ensuring system stability and operational efficiency. The role involves close collaboration with cross - functional teams, maintaining documentation, and providing timely resolutions to complex challenges. In addition, the individual is expected to identify risks, propose automation or optimization initiatives, and ad...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills ControlM Administration Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system perform...

Years Of Experience 5 to 10 Years Education/Qualification BSc Computer Science, BTech or equivalent Core Skills • Coordination on bridge calls across teams, groups, sections, departments. • Maintaining incident logs and processing incident reports for review with upper management • Solving complex problems with information technology software and hardware • Providing training for technical support teams • Developing procedural manuals for various IT issues Advanced Skills • Ability to handle and perform in stressful situations • Proficiency in Microsoft applications such as Word, PowerPoint and Excel Flow • Incident Logging (Phone calls, Emails, Live Chats etc) • Incident Coordination (Takin...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) Hands on experience in change and deployment management in non-production as well as production environments Internal and external could service support (PCF, Azure Oracle Cloud) Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, SaaS Platfor...

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design...

Educational Requirements Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solutio...

The IT Infrastructure Incident Manager oversees all unplanned IT service disruptions, ensuring swift resolution to minimize business impact. Requires strong coordination, communication, and to lead teams under pressure and maintain service quality.

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master Of Comp. Applications,Bachelor Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk pla...