144 Bmc Remedy Jobs - Page 2

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service Desk. Responsible for managing team rotas and ensuring that the Service Desk function operates throughout hours agreed with the business and is staffed accordingly. Work to make Service Desk the single source of truth and service delivery channel for IT. Oversee the daily performance of IT service requests, incidents, and problems. Act as escalation point for all IT service desk issues. Help manage vendors/suppliers and third-party partners. Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs, including vendor SLA performance, quality, and billing/costs Review survey feedback to improve services, tools, and support experience. Maintain and improve all Service desk processes and documentation including Service catalogue, SOPs and work instructions. Review all work of the service Desk agents, and perform quality checks on service desk agents adherence to processes Take on the role of product owner of the Apex IT service desk tool, responsible for the administration and configuration of all services on the portal Provide support during all internal and external audits of IT. Other duties in support of the Service Desk, as assigned by the Global Service Desk Manager. Experience/Knowledge/Skills ITIL 4 Foundation certified Good customer focus, and excellent timekeeping is a key requirement of the role; Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Good written and communication skills in English. A recognized third level qualification in a computer related discipline is an advantage. 2-3 years experience in a computer related support or and IT operational environment. Hands on experience on ITSM platforms like ServiceNow, JIRA, Fresh Service, BMC Remedy etc.

SCA eCode Solutions Pvt. Ltd. is looking for Asset and Configuration Analyst to join our dynamic team and embark on a rewarding career journey Maintain accurate records of IT assets and configurations Ensure compliance with asset lifecycle and CMDB standards Analyze asset data for trends, discrepancies, and risks Support audits, change management, and infrastructure visibility

Consultant IT Shared Service Management0 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

ServiceNow Technical Lead/ Architect1 Experience 6+ years of experience with ServiceNow ITSM and HRSD : MUST be ServiceNow CIS certified (Any two). Open to work and provide solutions on different modules. Knowledge on additional module is preferred. Capable to design solutions and provide technical understanding and architecture of the same. Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application SMEs and stakeholders to perform gap analysis and provide solution. To help Customers, Internal Teams under COE. Worked on Integrations /w integration hub Flexible to accommodate the Business needs. Qualifications required: Min. 2 Certified Implementation Specialist Certifications. Must have Strong Technical skills. Experience with REST, SOAP, and JavaScript Must be Professional and a good Team Player. Excellent Verbal and Written Communication - (ENGLISH)

Technical Lead Networks1 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Strong understanding of job scheduling and automation processes.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and performance metrics.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 3 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Operations Management system. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with cross-functional teams to ensure seamless operations.- Troubleshoot system or application issues.- Provide ongoing support to clients.- Design and implement effective resolutions for client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in IT operations management.- Experience in configuring and customizing ServiceNow IT Operations Management modules.- Good To Have Skills: Experience with IT service management tools such as ServiceNow IT Service Management or BMC Remedy.- Experience in IT operations management in a large-scale enterprise environment.- Knowledge of IT infrastructure components and their interdependencies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 5 years of experience in Major Incident Management,Critical Incident Handling,Incident Response,ITIL Incident Management Root Cause Analysis,Incident Escalation,Service Restoration,War Room Coordination,ServiceNow,BMC Remedy,Jira Service Management,PagerDuty,ISO 20000,COBIT,Major Incident Manager,Incident Response Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 26th June 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong troubleshooting skills in application support.- Experience in monitoring and maintaining critical business systems.- Knowledge of ITIL framework for incident and problem management.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow ITSM Hardware Asset Management (ITAM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation of ITAM solutions. Roles & Responsibilities:- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions to meet business requirements.- Collaborate with cross-functional teams to ensure successful implementation of ITAM solutions.- Assist in defining requirements and designing applications to meet business process and application requirements.- Provide technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM Hardware Asset Management (ITAM) solutions.- Strong understanding of ITAM processes and best practices.- Experience in providing technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITAM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) .

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have experience handling BMC Remedy ITSM across modules ARS/ SRM/SLM/ SmartIT/ Smart Reporting/ CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

The Manager for 24x7 Application Support is responsible for ensuring the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves: Overseeing support teams to maintain high performance and morale. Managing incidents promptly to minimize downtime and impact. Ensuring service levels are consistently met or exceeded. Coordinating with various stakeholders to maintain system uptime and reliability. Proactively identifying potential issues to prevent disruptions. Continuously improving service delivery processes. Ensuring application performance aligns with business objectives. The Support Manager will work proactively to identify potential issues, improve service delivery, and ensure application performance aligns with business objectives. Key Roles and Responsibilities: Service Delivery Management Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times and overall service quality. Coordinate with cross-functional teams, including level 2, infrastructure and development teams, to ensure seamless application support, Incident Management Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee incident management process, ensuring incidents are logged, tracked and escalated appropriately. Ensure a robust problem management process is in place to address recurring application issues and work with teams to implement long term solutions. Team Leadership and Support Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support Provide leadership and mentoring to team members, setting performance goals and ensuring team performance aligns with organizational expectations. Foster a collaborative and supportive environment, ensuring team can effectively manage incidents and communicate with stakeholders. Continual Service Improvement Proactively identify areas for improvement in application support, implementing enhancements to processes, tools and technologies. Monitor application performance and trends to identify potential issues and ensure service continuity. Work closely with other teams to implement proactive measures that reduce incidents and improve service availability. Stakeholder Communication and Reporting Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution and service metrics. Produce regular reports on application support performance including, incident management, downtime and KPIs. Risk and Compliance Management Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address any security vulnerabilities related to the supported applications. Ensure proper backup, disaster recovery and business continuity plans are in place for all supported applications. Impact Youll Make: Qualifications: Experience 10 + years of experience in application support (Java, Linux, Kafka, PostGre based) and IT service management with at at least 2-3 years of experience in a leadership role. Proven experience managing 24x7 support environments, particularly for mission critical or enterprise level applications. Strong understanding of ITIL processes including incident management, change management and problem management Experience working on monitoring tools, ticketing tools (Splunk, BMC Remedy, JIRA). Familiarity with cloud platforms, infrastructure and applications is a plus. Skills Excellent leadership and team management abilities. Strong communication skills with ability to effectively communicate with both technical teams and business stakeholders. Ability to manage high-pressure situations and ensure swift resolution of incidents. Analytical mindset with the ability to identify trends, root causes and improvement opportunities. Ability to deliver high quality support Certifications ITIL Foundation Certification (preferred) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Applications Support

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

Job Title: Offshore ITIL / ITSM Consultant (US Hours Overlap) Location: Offshore (Remote) Working Hours: Must overlap with U.S. Central Time (CST) until at least 12:00 PM CST Looking for an immediate joinee Job Summary We are seeking an experienced ITIL and ITSM Consultant to provide expert guidance, execution oversight, and strategic direction to our global IT operations, with a strong focus on Service Desk and L2 Support functions. This offshore role requires consistent overlap with U.S. Central Time (CST) until at least 12:00 PM CST. The ideal candidate will drive the implementation of ITIL-based industry best practices, improve process efficiency, and ensure service excellence across IT support operations. Key Responsibilities Provide strategic direction and operational oversight for Service Desk and L2 Support teams. Analyze existing ITSM processes and recommend improvements aligned with ITIL best practices. Lead process optimization initiatives, including Incident Management, Problem Management, Change Management, and Knowledge Management. Mentor and guide support staff on ITIL concepts, process adherence, and performance excellence. Collaborate with stakeholders in the U.S. to align ITSM practices with business objectives. Develop and maintain process documentation, workflows, and performance metrics. Identify gaps in service delivery and propose scalable solutions. Ensure service levels and KPIs are clearly defined, tracked, and met consistently. Drive continuous improvement culture across IT support teams. Requirements 5+ years of experience in IT Service Management, with hands-on implementation of ITIL practices. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Strong understanding of Service Desk and Tier 2 support operations. Experience working with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, etc. Demonstrated ability to lead process improvements and manage service transitions. Excellent communication skills, with the ability to work cross-functionally and with remote teams. Proven experience in offshore support models and stakeholder collaboration across time zones. Availability to consistently work overlapping hours with the U.S. (until 12 PM CST daily). Preferred Qualifications Experience in enterprise environments with a global support structure. Knowledge of automation and AI/ML integration in ITSM processes. Deep knowledge of Microsoft System Center Service Manager (SCSM) Familiarity with DevOps or Agile methodologies is a plus. Bachelors degree in Information Technology, Computer Science, or a related field.

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

Title : Change management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Change manager Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Primary skills Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. Secondary skills ITIL v4 Foundation Change Management-specific training or certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Key Responsibilities: Provide L1 level backend support for ITSM tools like BMC Remedy/Helix and IBM Netcool. Perform daily backend tasks such as monitoring alerts, basic configuration checks, and data validation. Conduct routine health checks of the tools and maintain logs. Basic Linux command-line usage for troubleshooting and backend tasks. Collaborate with senior engineers for issue escalation and resolution. Primary Skills: Familiarity with BMC Remedy/Helix and IBM Netcool for backend support and monitoring. Basic working knowledge of Linux (command-line operations). Strong troubleshooting and analytical skills for backend operations.

Technical Support/Service Desk Min. 1 year of experience in International Technical Support (Voice) Any Graduate WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 4 LPA Notice- Immediate Contact - HR Riyanshi-9521017693 HR Mahak-8529625871

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. About the job About NCR NCR Atleos Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking. NCR Atleos is headquartered in Atlanta, Ga., with 21,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.The NCR Atleos Lead Developer Monitoring and Scheduling tools is responsible for maintaining the core set of tools which monitoring, maintain and schedule job for the infrastructure and applications. The person will need to work across the NCR Atleos I&T application teams and across the Datacenter infrastructure teams to manage changes to the various tools. The person will need to ensure tools are maintained on a support release, are patch properly and new capabilities are deployed timely. Essential Functions, Responsibilities & Tasks may include: Managing the day-to-day execution of Monitoring and Scheduling tools Partner across the organization to drive enhancements via user stories Provide on process compliance metrics on tools for SW audits Establish Roadmap of opportunities for next 24 months Qualifications BA/BS degree or equivalent work experience 5 years of experience with various infrastructure tools 5 years of corporate work experience 2 years experience using AppDynamics 1 year experience using BMC Control_M scheduling tool Demonstrate ability to partner affectively across a large Enterprise organization Demonstrated ability to document processes, knowledge articles, training materials and train others Demonstrated ability to support and troubleshoot complex issues EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications