Application Lead

 About The Role  

Project Role :Application Lead

Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills :Critical Incident Management

Good to have skills :Service Integration and Management (SIAM)
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communication, and problem-solving skills. This role requires close collaboration with cross-functional teams and the ability to make key decisions under pressure. Experience in ITIL-based environments and familiarity with Service Integration and Management (SIAM) practices is highly desirable.Roles & Responsibilities:Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.Take ownership of team decisions, driving accountability and high standards.Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.Facilitate decision-making during incident bridges and drive the resolution process to conclusion.Provide innovative solutions to recurring problems both within the immediate team and across multiple teams.Facilitate training sessions, knowledge-sharing, and development plans to upskill team members.Monitor and analyze incident trends and performance metrics to proactively improve response strategies.Drive continual service improvement (CSI) initiatives and post-incident review (PIR) processes.Ensure proper documentation and adherence to SLAs, escalation paths, and governance protocols.Professional & Technical
Skills:

Must-Have
Skills:

5+ years of hands-on experience in Critical / Major Incident Management.Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.Strong decision-making skills and the ability to remain composed under stress.Excellent verbal and written communication skills for engaging with stakeholders at all levels.Good-to-Have
Skills:

Knowledge and experience in Service Integration and Management (SIAM).Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or equivalent.Experience working in large-scale enterprise or multi-vendor environments.
Additional Information:- The candidate should have minimum 5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education