75 Solution Integration Jobs

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Presales Head is responsible for supporting the Sales team in solving complex, multi-service line, or large deals for the Consumer Goods, Lifesciences and medical devices industries within Americas One. She/he is also responsible for mentoring junior Deal Execution Managers as well as managing & reviewing multiple deals being executed by the team. Key Requirements: RFP Management: Pursue and win 10M+ multi-service line deals. Create a Deal Summary and Win Strategy with inputs from SMU and GBL leaders. Onboard practice and solutions resources with the help of GBL leaders Solution Integration: Own the overall integrated solution as the SMU SPoC, while collaborating with GBL sales, practice, delivery, and domain consultants to craft the solution. Build solution storyboards with inputs from all stakeholders - ensuring a compelling response. Defend the solution in front of customers. Manage the legal review process; highlight the top deal clauses and manage the approval process Desired Candidate Profile Engineering /MBA (full time) or Post Graduate Preferred Minimum 15 years of Work Experience Preferably 6+ years in pre-sales & solutions. High-level understanding of various offerings in digital, data, cloud, run & change, and infrastructure technologies and DO&P offerings. Excellent written & verbal communication, interpersonal, influencing and persuasion skills. Penchant for sales in CPG, Lifesciences and Medical devices industry .

Presales Consultant is responsible for supporting the sales team in winning the deal, by developing proactive sales proposals for deals meeting client requirements. Presales Support Domain experience across Consumer, Retail, Services, Transportation & Hospitality business verticals is preferred Consulting expertise in creating research driven POVs, targeted pitches for industry advisors, investors, CXOs. Ability to identify industry challenges, fitment, company strategy, relevant offerings, whitespace, partnership needs and value propositions that make a compelling sales pitch for us Ability to create compelling storyline, analytical and out of the box thought driven Art of the possible for hunting prospects across Media, Comms, Retail and Transportation/ Airlines business verticals Create Win Strategy and battle cards jointly with Strategic Marketing Unit (SMU) sales/Global Business Line (GBL), Solution Design teams, and delivery teams Basic understanding of sales process, creating/tracking pipeline. Foster collaboration with sales teams to strategize and align efforts with overall business objectives. Basic understanding of deal commercials and pricing models Ability to ramp quickly and develop good understanding of Wipro solutions, Ips, GTM offerings and opportunities Strong organizational and communication skills, excellent in English language, strong MS-Office suite proficiency, strong analytical skills Supporting customer visits/workshops/Due Diligence exercises and events Bid Management/ Large Deals Solution integration: Ability to integrate solution elements from respective services involved in a deal and draft a storyline that showcases the joint value proposition and TCO as One Wipro team in our submissions and solution defence exercises. Enabling deal qualification for deals - 5 Mn USD, asking right questions, draws attention of bigger forum on specific ask. Onboarding bid team and working with multiple stake holders including Practice teams, Account Stakeholders, Sales teams & Finance teams to build an appropriate solution and pricing. Owning end-to-end bid cycle Tracking bid progress, publishing RAG status and take corrective actions/appropriate escalations to ensure that proposals get submitted within given timeline & proper documentation Ability to create reusable templates and poster child storyline that can be replicated across similar opportunities.

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Job Title: Pre-Sales Manager / Solution Consultant (Full Time / on BizAcuity payroll). Job Mode: Onsite/Work from Office | Monday to Friday | Shift 1 (Morning). Job Location: Bangalore / Hyderabad. Job Summary: The Pre-Sales Manager / Solution Consultant will be a key driver of new business acquisition, leveraging deep technical and business expertise to guide the sales process. This role demands a strong ability to understand complex customer challenges, architect tailored solutions, and persuasively demonstrate our product's value to prospective clients. The ideal candidate will possess a blend of technical acumen, sales aptitude, and a consultative approach to effectively translate client needs into compelling solutions. Key Responsibilities: Technical Solutioning: - Develop and maintain in-depth technical knowledge of our products, solutions, and underlying technologies. - Stay current with industry trends, emerging technologies, and advancements in the data analytics and business intelligence space. - Conduct thorough needs assessments to capture detailed customer requirements, business objectives, and technical specifications. - Architect and design innovative, tailored solutions that precisely address customer challenges and align with their strategic goals. - Develop and deliver compelling, persuasive technical presentations and product demonstrations that showcase the value and differentiation of our solutions. - Lead the development of Proof-of-Concept (POC) projects and customized demonstrations to validate proposed solutions and drive customer confidence. - Provide expert technical guidance and solution recommendations throughout the sales cycle. - Collaborate closely with product management, engineering, and support teams to ensure proposed solutions are feasible and customer requirements are accurately captured for implementation. Sales Skills & Customer Engagement: - Collaborate strategically with the sales team to identify opportunities, qualify leads, and develop effective sales strategies. - Employ a consultative sales approach to build strong relationships with prospects and customers, understand their business challenges, and position our solutions as the optimal solution. - Effectively communicate the business value and ROI of our solutions to both technical and non-technical audiences, including C-level executives. - Act as a trusted technical advisor and advocate for customers, building credibility and fostering long-term partnerships. - Proactively identify and address customer concerns and objections throughout the sales process. - Assist the sales team in preparing and delivering compelling responses to RFPs, RFIs, and technical inquiries. - Create high-quality technical documentation, proposals, and presentations that support the sales process and effectively communicate our value proposition. Post-Sales Transition: - Ensure a smooth and efficient handover of new customers to the implementation and support teams. - Maintain customer satisfaction during the onboarding process by providing ongoing support and guidance. Qualifications: Education: Bachelor's degree in Computer Science/Information Technology, or a related field. Experience: - 5+ years of experience in a pre-sales, solution consulting, or similar customer-facing technical role, preferably in the Business Intelligence or Data Analytics domain. - Must have demonstrable experience working on projects within a BI ecosystem, including solution design, implementation, and deployment, with a focus on data warehousing, data analytics, and master data management. - Proven track record of exceeding sales targets and driving revenue growth in a pre-sales or technical sales support role. Technical Skills: - Strong understanding of software solutions, cloud technologies, and enterprise IT environments. - Proficiency in data analytics concepts, methodologies, and technologies (e.g., SQL, data warehousing, ETL, data modeling, data mining, BI tools, data visualization, reporting, and dashboarding). - Experience with Master Data Management (MDM) principles, practices, and tools. - Experience with BI platforms (e.g., Tableau, Power BI, Looker) and database systems. - Familiarity with cloud-based data warehousing solutions (e.g., Snowflake, Redshift, BigQuery). - Familiarity with relevant industry standards and technologies (e.g., SaaS, PaaS, IaaS). Soft Skills: - Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate complex technical concepts to diverse audiences. - Exceptional problem-solving, analytical, and critical-thinking skills. - Strong business acumen and a customer-centric approach. - Ability to work independently, take initiative, and collaborate effectively within a team environment.

Dear Candidate, We are hiring a Systems Integration Engineer to design and implement solutions that integrate disparate software, hardware, and cloud systems across the enterprise. This role ensures seamless data flow and system interoperability. Key Responsibilities: Analyze system integration requirements and design robust solutions. Develop APIs, middleware, and ETL processes for data exchange. Integrate on-premise and cloud-based applications and services. Collaborate with software, network, and database teams to ensure alignment. Perform testing, documentation, and maintenance of integration solutions. Required Skills & Qualifications: Strong programming/scripting skills (Python, Java, Bash, or similar). Experience with APIs (REST, SOAP), webhooks, and integration platforms (e.g., Mulesoft, Dell Boomi, Apache Camel). Familiarity with cloud environments (AWS, Azure, GCP). Understanding of system architectures (microservices, SOA). Strong problem-solving skills and experience with system debugging. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will collaborate with various teams to facilitate smooth integration and management of software components, contributing to the overall efficiency and effectiveness of the software development process. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure alignment of configuration management practices.- Document configuration processes and maintain accurate records of changes and updates. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Experience with configuration management tools and practices.- Strong understanding of software development life cycle and methodologies.- Ability to analyze and troubleshoot configuration issues effectively.- Familiarity with IT service management frameworks. Additional Information:- The candidate should have minimum 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Overview This role shall strategize, ideate, conceptualize, scope and demonstrate the value of innovative digital solutions. Digitization shall be used for both service re-imagination and building operational efficiency. You will see how the current set of services is being delivered and reimagine them by technology and process re-engineering. You will also look at manual processes and advise solutions for automation. The role will require knowledge of solutions and tools available in the market and capability to think how technology could be leveraged in the organization business context. The occupant will take a problem area and run through solution identification process: define problem, identify solution options, develop business case and do solution pilot and scope implementation. The job will require collaboration with various functions, understanding the objectives and selecting digital solutions to accomplish scale, impact, speed and with quality. This role will provide you with an opportunity to showcase your solution building prowess along with opportunity to work across enterprise technology and processes. Roles and Responsibilities Reimagine service delivery a. Identify inefficient processes and process steps b. Quantify value proposition and ideal way of delivery c. Contrast current ways to ideal way and identify improvements d. Do pilot of reimagined value delivery method Digitize operation: a. Work with delivery and support team to identify digitization opportunities b. Analyse processes and identify opportunities to digitize c. Develop business cases and get management sponsorship d. Scoping projects e. Prove desirability through pilots. Prerequisites Strong background of enterprise technology solutions and tools Well versed with new age developments including machine learning, AI including Generative AI Good blend of technology and business skills Ability to collaborate with others Proven ability to work in an unstructured environment. Experience Candidates should have at least 7+ in technology related business analysis and solution evaluation role. Excellent leadership, communication, and collaboration skills with a proven ability to align AI initiatives with business goals and deliver measurable outcomes Strategic thinking, problem-solving, and a strong team player. Education A masters or a bachelors degree from Tier 1 institute. Compensation The compensation structure will be as per industry standards.

Department : Information Technology (IT) Employment Type : Permanent Experience : 3 to 5 Yrs Reporting Location : Anywhere in India,Anywhere inMultiple Locations - Develop and maintain integration solutions using REST/SOAP APIs, XML/JSON/CSV/flat file/excel data processing. - Write consumer services for consuming APIs. - Develop RMQ producer/consumer services. - Develop multi-tasking/multi-threading services using C#. - Work with RDBMS : MS-SQL Server, TSQL, Procedures, Views, Triggers, Cursors. - Develop ASP.Net Core applications using C#. - Write complex SQL queries for data retrieval and manipulation. - Work independently with minimal supervision. - Possess excellent debugging skills. - Contribute to technical design documentation and user manuals. - Provide post-production support for future upgrades and bug fixes. Desired Skills : - Experience in Dot Net development (C#, ASP.Net Core) - Experience in REST/SOAP API development and consumption - Experience in data parsing and manipulation (XML/JSON/CSV/flat file/excel) - Experience with MS-SQL Server (TSQL, Procedures, Views, Triggers, Cursors) - Experience with RMQ - Experience with multi-tasking/multi-threading - Strong understanding of software development lifecycle (SDLC) KeywordsC#,API,SQL Server,Multithreading,ASP,.Net Core,Backend Architecture,Solution Integration,System Integration,.Net*

Role & responsibilities: Lead technical discussions with enterprise clients and telecom operators during the integration process Understand clients enterprise ecosystem, infrastructure, and integration requirements Design and propose integration architecture tailored to clients existing systems Coordinate and manage end-to-end integration lifecycle from planning to production Collaborate with internal development and Roadmap teams to align integrations with product releases Ensure compliance with enterprise security, data protection, and network policies Identify integration risks, challenges, and work on mitigation strategies Provide technical documentation, integration plans, and support materials Act as a trusted technical advisor to clients during deployment and post-integration • Continuously improve integration frameworks and reusable assets for faster onboarding Preferred candidate profile : Bachelors/Master’s degree in Computer Science, Information Technology, or related field 4+ years of experience in system integration, solution engineering, or technical consulting Strong understanding of enterprise IT ecosystems (CRM, ERP, IVR, Billing, etc.) Should be from Contact Centre domain. Proven experience working with telecom operators and enterprise-grade deployments Good understanding of telecom protocols, standards, and integration layers (e.g., SIP, IMS, etc.) Deep knowledge of network architectures, security models, and firewall/proxy configurations

Role Purpose Understanding of Customer strategies and business requirement Create Architectural technologies and business roadmap that result in strong business / IT alignment and drive adoption, usages of technology across the enterprise Collaborate with key other infra domain, presales and customer architect Have strong delivery & solution architecture view, assess business needs capacity management, and establish the technical framework Deep understanding on any one of the tower DC technologies a) Virtualization VCF b) Unix c) AD & Exchange d) Storage & backup e) Network (LAN & WAN) and Security f) Service Integration & management tools Excellent ability to handle Customer & IT Vendors Excellent verbal & written communication skills to effectively present findings and reports at local and senior business management level . Mandatory Skills: Vmware Cloud Foundation. Experience5-8 Years.

Roles and Responsibilities Work with full-stack feature teams to deliver new and improved ways to automatically test and deploy software across a broad technology platform. Apply thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system. Core proficiency Excellent scripting skills (shell, python, perl) in a Linux environment Experience with BDD and testing framework such as Cucumber or Junit Keep track of schedule for on time delivery of assigned tasks as per the defined quality standards. Optimize pace and meet deadlines Collaborate with product owners, QA, and other stakeholders to understand requirements and work on user stories/ backlog items and deliver same with highest quality Attend stand-up meetings and provide updates Develop solutions and POC's based on customer and project needs Conceptualize a new product or, new feature or, new component and to test new technologies or features through PoCs Required Technical and Professional Expertise : Must have a minimum of 4 years of extensive hands on experience on design and development of BPM applications using Pega Extensive experience with Pega including 4+ years in Pega 8.8 or Pega Infinity. Experience working on Pega Cloud Expertise in building and implementing Pega integration solutions. Must have hands on experience in Agents, Integrations (SOAP/REST/SQL etc), Declarative Rules, Decision Rules, Flows, UI etc. Pega 7 and 8 in depth knowledge and experience of successful projects Experience using Pega architecture, security model and service interfaces to build effective software solutions Experience in REST calls , manage migration , configuration and monitor performance Experience in OOPs concept and design systems security technology, Business process management technologies.

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Responsible for designing, developing, integrating, and optimizing Order Management (OM) systems Lead the implementation of OM systems, ensuring seamless integration with existing infrastructure Develop and maintain documentation Required Candidate profile Hands on experience in solution architecture & Order Management systems (Glovia OM a plus) Strong understanding of order management and inventory processes Perks and benefits 5 days working Good work culture with high budget

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Change Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role:Change Manager.Time :Europe & APAC timings - Oncall support during weekendsRole Description:Change Manager for Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed. The Major Incident Manager/ Incident manager is responsible for the end-to-end management of all IT Changes and escalated issues. Responsible for managing the lifecycle of all change records. Must Have Skill:ITIL /SIAM Foundation Certified,Good To-Have Skill:SIAM Professional, ITIL Intermediate and Azure Fundamentals certified.Key responsibilities:Change Management:Ensure that all changes go through the approver quality requirements and approvals before implementation. Convenes Preparatory CAB with suppliers and chairs client CAB meetings to the expectation. Gathering appropriate information based on the type of change being investigated. Associating related CIs, incidents, and services to the change request. Providing status updates to requesters. Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining, and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task. Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress. Conducting post-implementation reviews to validate the results of the change request.Technical Basics :Good to have basic Azure/SAP/SaaS/Network/EUC fundamental knowledge. Professional AttributesA good verbal and written communication skill to connect and drive major clients calls. Ability to operate independently and make effective decision with little direct supervision. Problem Solving & Strategic thinking. Educational Qualification:Any bachelor's degree. Qualifications 15 years full time education

What you will do:- • Responsible for developing customer service solutions using RPA, AI, Email/Chat bot, IVR. Optimize processes and workflows to enhance operational efficiency and effectiveness. Analyzing audit controls and governance frameworks to ensure compliance and risk mitigation. • Identify areas for performance improvement and execute initiatives to drive results on FCR, CSAT & NPS. Supporting customer experience product management for CRM, Telephony, Ticketing & Backoffice tools to enhance satisfaction and loyalty. Developing comprehensive reports, track key performance indicators, and deliver impactful presentations. Collaborating with cross-functional teams to implement transformation projects successfully. To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject matter experts. Responsibilities may include interfacing with corporate level management. You will be a great fit if you have: • Strong background in automation, process improvement • Proficiency in architecting customer journeys on digital channels • Experience in improving customer experience and enhancing satisfaction with digital service. • Excellent reporting, tracking, and presentation skills to communicate effectively with stakeholders. • Ability to work collaboratively in a team environment and drive change within the organization. • Analytical Skills; Design thinking, Digital drive, Influencing & Persuasion Skills; Leadership Skills; Presentation Skills; Problem Solving Skills Technical requirement 1. OMNI CHANNEL CRM 2. AI 3. ML 4. RPA 5. PROCESS ENGINEERING 6. DIGITALIZATION 7. CHAT BOT 8. IVR 9. TELEPHONY SYSTEMS 10. CUSTOMER EXPERIENCE AGENT. 11. WhatsApp for Service

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Site Reliability Engineering Good to have skills : Service Integration and Management (SIAM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking an experienced SRE Observability Engineer to join our team and lead the development, enhancement, and extension of SRE driven observability and alerting platforms for our global clients.As an SRE Observability Engineer, your role will be build, enhance and maintain best in class observability platforms that can effectively monitor the full technology stack for cloud and on-prem systems. An SRE Observability Engineer will play a pivotal role in shaping the evolving needs of our customers including instrumentation of Service Level Indicators and Objectives (SLI/SLO) and development/enhancement of SLI/SLO driven observability dashboards and alerting.Key Responsibilities Gather and analyze logs, metrics and traces from operating systems, infrastructure and network as well as applications to assist in performance tuning and fault finding Implement, enhance and maintain observability and alerting capabilities, especially that are built on SLI/SLO/Error Budget Analyze an existing observability and alerting platform and identify how it can be further improved Help build our unified observability stack using various observability tools Improve automation and increase the system's self-healing capability. Build monitoring that alerts on symptoms rather than on outage Qualifications Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience Required Experience Overall 5-8 years of working experience 3-5 years of experience of building observability platforms with tools such as Dynatrace, AppDynamics, New Relic, Prometheus, Splunk, Sensu, Nagios, DataDog, Open Telemetry etc. Very good understanding and strong working knowledge of log collection and aggregation, custom metric development and distributed tracing Experience of building observability dashboard (preferably SLO driven) in visualization tools like Grafana Good understanding of SLIs/SLOs, especially their implementation designs Good working understanding of monitoring Cloud Platforms – AWS, Azure and GCPGood to have experience Prior experience of implementing SLI/SLO/Error Budget driven observability and alerting Strong proficiency with Cloud Platforms Experience programming with one or more of the following:Python, Go, Java/Scala or C Experience with J2EE, NoSQL/SQL Datastore, Spring Boot, GCP, AWS, Azure & Docker orK8 in developing multi-tier applications. Overall good understanding of SRE principles and practices Understanding and ability to implement effective observability strategies to improve MTTD/R Experience with RESTful APIs and microservices platforms Working knowledge of the TCP/IP stack, internet routing and load balancing Solve complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply. Qualifications 15 years full time education

Strategy Development / Deployment Proactively drives the strategic funnel by getting involved in proactive win strategy, pricing and differentiation discussions. Deal Architecting Structures large / medium complexity deals from the financial, delivery, solution etc angles Contributes to decisions on the pricing model for the deal if required Conducts impact analysis by considering different variables eg: impact of rebadging people across multiple geographies etc Decides on alliance / partnerships required to execute the deal at a global level Identifies win themes and creates a winning proposition by considering different aspects required to execute the deal Solution Integration / Generation Provides insights during the solution generation process to ensure alignment with the customer requirements Provides an industry perspective to ensure that Wipro's solution is technologically competitive Presents / defends the solution / proposal in front of the prospective client and handles queries (along with other members of the team) Showcases Wipro's recommended solution as a strategic fit with the customer's business / requirements Delivery Transition Ensures that the team effectively completes transition of the successful deals to the delivery teams for the Practice area Contract and Compliance Management Ensures compliance to various terms and standards Commercial Architecting / Estimation Works in collaboration with the BFMs to determine the deal margins Develops understanding of the competitor pricing strategy and applies the same during estimation Customer Management Participates in presentations and interactions for the critical customers Ensures differentiation in response to RFPs and RFIs by providing a value proposition to customers Demand Generation Facilitates client solutions & sales on proactive engagements in the existing & new accounts in terms of providing case studies, capability documents and presentations. Enables internal teams on new practice offerings to generate business opportunities in new technology areas. Knowledge Management Ensures that team creates white papers on new innovative solution in key technology areas in the Practice Proactively engages with analysts to enhance knowledge development in the team Ensures standardization of solution documents/catalogues and pricing templates Ensures knowledge sharing and capability building of other teams in new technology areas

Integration Lead Pando (www.pando.ai) is leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain. We have been recognized by Gartner in the 2024 International and Asia/Pacific context of the Magic Quadrant for Transportation Management Systems (TMS)! Pandos Fulfilment Cloud provides manufacturers, retailers, and distributors with a single pane of glass to streamline end-to-end freight procurement-to-pay process to improve service levels, reduce carbon footprint, and reduce supply chain spend. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and as one of the fastest growing technology companies by Deloitte. Role We are seeking a highly skilled and experienced Integration leader for leading the integration team and driving the strategy, design, implementation, and optimization of integration solutions between our SaaS products and various third-party applications, platforms, and services. This is a senior level role that requires technical expertise, strategic thinking, and the ability to manage and scale integration operations. Key Responsibilities: Strategic Leadership: Define and execute the overall integration strategy for the companys SaaS products. Lead the development of integration roadmaps, ensuring alignment with business goals and technical requirements. Collaborate with key stakeholders (Product, Engineering, Sales, and Customer Success) to identify integration opportunities that enhance customer experience and business value. Team Management & Development: Lead, and mentor a high-performing integration team that supports technical integration, API management, and related activities. Foster a collaborative environment, ensuring the teams success in achieving both technical and business objectives. Integration Design & Execution: Ensure integrations meet customer needs, adhere to best practices, and comply with security, data privacy, and regulatory standards. Customer & Stakeholder Collaboration: Work closely with customers, customer success teams, and sales teams to understand customer integration needs and ensure successful deployments. Manage complex customer integration projects and deliverables while ensuring customer satisfaction. Provide technical support and guidance for customers integration challenges. Continuous Improvement & Innovation: Stay up to date with the latest trends in integration technologies, SaaS architectures, and industry best practices. Champion innovation in integration technologies and propose new solutions to improve integration performance and scalability. Cross-Functional Collaboration: Collaborate closely with Product Managers and Engineers to ensure integration requirements are considered in product development. Drive the communication and coordination across teams to ensure smooth integration releases and customer implementations. Requirements: Proven experience working in SaaS environments with a deep understanding of integration technologies and best practices. Expert in system integrations, API management, and data flow architecture. Strong experience with ERP, WMS and carrier network integrations. Ability to troubleshoot and resolve integration-related challenges. Ability to build partnerships with SI/Product partners and face the customer pre-sale. Succeed in a dynamic, changing environment, rapidly assimilating and applying new information. Ability to drive technical decisions and provide strategic guidance. Strong problem-solving, troubleshooting, and analytical skills. Excellent communication, presentation, and leadership skills. Experience and knowledge of Supply Chain would be an added advantage.

1) Design, test, and implement BizTalk integration solutions based on requirements provided by the business. 2) Support all existing BizTalk-based data integration processes. 3) Strong expertise in designing and developing BizTalk artifacts like schema, maps, Orchestrations, ipeline, custom BizTalk components 4) Solid experience in Logic App Apdater module on Biztalk server 5) Must have experience with BizTalk - MQSC communication using MQ 6) Should be able to Debug issues via BizTalk console and provide solutions 7) Must have integration experience and pipelines setup with Agora 8) Knowledge and experience of BizTalk internal functions i.e. orchestrations, send ports, tracking, Host Instances, Hosts etc. 9) Strong knowledge in biztalk server set up configuration and deployment experience in c net xml, xslt, xsd, web services, wcf and rest services. 10) Good knowledge of bam bre biztalk best practices and biztalk design patterns. 11) Experience in creating build & release definitions/pipelines in Azure Devops 12) Experience in CI/CD process with Azure DevOps

- Design, test, and implement BizTalk integration solutions based on requirements provided by the business. - Support all existing BizTalk-based data integration processes. - Strong expertise in designing and developing BizTalk artifacts like schema, maps, Orchestrations, ipeline, custom BizTalk components - Solid experience in Logic App Apdater module on Biztalk server - Must have experience with BizTalk - MQSC communication using MQ - Should be able to Debug issues via BizTalk console and provide solutions - Must have integration experience and pipelines setup with Agora - Knowledge and experience of BizTalk internal functions i.e. orchestrations, send ports, tracking, Host Instances, Hosts etc. - Strong knowledge in biztalk server set up configuration and deployment experience in c net xml, xslt, xsd, web services, wcf and rest services. - Good knowledge of bam bre biztalk best practices and biztalk design patterns. - Experience in creating build & release definitionspipelines in Azure Devops - Experience in CICD process with Azure DevOps

1) Design, test, and implement BizTalk integration solutions based on requirements provided by the business. 2) Support all existing BizTalk-based data integration processes. 3) Strong expertise in designing and developing BizTalk artifacts like schema, maps, Orchestrations, ipeline, custom BizTalk components 4) Solid experience in Logic App Apdater module on Biztalk server 5) Must have experience with BizTalk - MQSC communication using MQ 6) Should be able to Debug issues via BizTalk console and provide solutions 7) Must have integration experience and pipelines setup with Agora 8) Knowledge and experience of BizTalk internal functions i.e. orchestrations, send ports, tracking, Host Instances, Hosts etc. 9) Strong knowledge in biztalk server set up configuration and deployment experience in c net xml, xslt, xsd, web services, wcf and rest services. 10) Good knowledge of bam bre biztalk best practices and biztalk design patterns. 11) Experience in creating build & release definitions/pipelines in Azure Devops 12) Experience in CI/CD process with Azure DevOps

- Design, test, and implement BizTalk integration solutions based on requirements provided by the business. - Support all existing BizTalk-based data integration processes. - Strong expertise in designing and developing BizTalk artifacts like schema, maps, Orchestrations, pipeline, custom BizTalk components - Solid experience in Logic App Apdater module on Biztalk server - Must have experience with BizTalk - MQSC communication using MQ - Should be able to Debug issues via BizTalk console and provide solutions - Must have integration experience and pipelines setup with Agora - Knowledge and experience of BizTalk internal functions i.e. orchestrations, send ports, tracking, Host Instances, Hosts etc. - Strong knowledge in biztalk server set up configuration and deployment experience in c net xml, xslt, xsd, web services, wcf and rest services. - Good knowledge of bam bre biztalk best practices and biztalk design patterns. - Experience in creating build & release definitionspipelines in Azure Devops - Experience in CICD process with Azure DevOps