BMC Helix ITSM Consultant

Role & responsibilities

BMC Helix ITSM Consultants

Currently we are recruiting for two roles (details below). They are both fully remote working roles, with an opportunity to travel to the United Kingdom for meetings and workshops.

1. BMC Helix Migration Consultant:

Key Responsibilities:

Migration Execution

• Perform full-scale migrations of BMC Remedy ITSM applications to BMC Helix (on-prem to cloud or on-prem).
• Utilize

  Helix Data Manager (HDM)

  for structured data migration and transformation.
• Conduct 3-way reconciliation of

  workflows, CMDB, and foundation data

  .

Development & Automation

• Develop and maintain

  Kubernetes-based

  containerized applications.
• Deploy and manage

  Helm Charts

  for Helix applications.
• Automate deployment and operational workflows using

  Jenkins, Groovy, and Ansible

  .
• Write

  Linux shell scripts

  to support automation needs.

Database & Scripting

• Write, optimize, and manage

  Oracle SQL and PL/SQL

  scripts.
• Develop stored procedures and manage database jobs.
• Perform DDL sync and test data migrations across environments.

Monitoring & Troubleshooting

• Analyze and resolve issues using

  AR System Log Analyzer

  .
• Build and maintain

  Splunk queries

  for monitoring.
• Manage

  Kafka

  topics and data flow pipelines.

Support & Administration

• Provide L2/L3 support for

  BMC Helix ITSM (version 21.03 or higher)

  .
• Configure and maintain foundation data.
• Identify and implement custom plugins and EMA settings.

Required Skills and Qualifications:

• Proven expertise in

  BMC Helix ITSM configuration

• Strong hands-on experience with

  BMC Helix Discovery

  and

  CMDB

• In-depth knowledge of

  BMC Remedy ITSM applications

  , integrations, and customizations
• Experience with both

  SaaS and On-prem deployments

  of BMC software

• BMC Certification

  (mandatory)

• ITIL Certification

  (mandatory)
• Ability to work independently and remotely with international clients

2. BMC Helix ITSM Consultant:

Key Responsibilities:

BMC Helix ITSM

• Manage and optimize

  BMC Helix Discovery

  and

  CMDB

  solutions
• Lead or support

  SaaS and On-Prem

  deployments of BMC Software
• Perform integrations and customizations based on client requirements
• Collaborate with global teams to deliver enterprise-grade solutions
• Provide expert input on architecture and best practices in ITSM deployment

Engage with stakeholders to gather requirements and deliver tailored solutions

Required Skillset

• Strong hands-on experience with

  BMC Helix ITSM

  and

  Remedy environments

  .
• Deep understanding of

  AR System workflows

  and

  data structures

  .
• Proficiency in:

• Kubernetes

  ,

  Helm

  ,

  Jenkins

  ,

  Groovy

  ,

  Ansible

• SQL/PLSQL

  for Oracle/PostgreSQL

• Kafka

  ,

  Splunk

  ,

  Grafana

• Familiarity with

  AR System development

  ,

  CMDB structures

  , and ITSM foundations.
• Good understanding of

  cloud technologies

  , networking, and databases.
• Experience with

  Windows, UNIX, and LINUX

  operating systems.
• Working knowledge of

  ITIL

  practices is a plus.