58 Itsm Modules Jobs

The ideal candidate for this position should possess a minimum of 3 years of hands-on experience in design, development, and deployment on the ServiceNow platform. You should have prior experience in ServiceNow implementation within IT Service Management (ITSM) modules such as Incident, Problem, Change, CMDB, and Asset. Proficiency in CMDB, Discovery, and integration with external modules is also required. Your skills should include hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, and AJAX. Additionally, you should have experience in integrating ServiceNow with third-party tools using web services, SOAP, email, MID, etc. Previous experience in SNOW administration is crucial, along with a strong understanding of ITIL v3 processes. Preferred qualifications include ITIL Foundation v3 certification and ServiceNow Administration certification. The ability to work effectively on tight schedules, even beyond normal working hours, is essential for this role. Strong communication skills, both verbal and written, are necessary to effectively interact with clients. If you are interested in this opportunity, please send your updated CV in word format to Mr. Sanket at career@globalnestsolutions.com and sanketk@globalnestsolutions.com. Along with your CV, kindly provide details on your total experience, relevant experience, current CTC, expected CTC, availability to join (Immediate/15 Days/1 Month/2 Months/3 Months), current location, and passport status (Yes/No).,

As an experienced ServiceNow developer, you will be part of a global mission to enhance accessibility to good health and affordable healthcare worldwide. Your role at our organization, a leading manufacturer of generic medicines, will involve collaborating with diverse teams across 60 countries to contribute to the well-being of millions of individuals. To excel in this position, you should possess a Bachelor's degree in Computer Science or a related field along with 5 to 10 years of relevant ServiceNow developer experience. Your expertise should include a strong understanding of Business Communication and SDLC processes. You must have a solid grasp of ServiceNow core development concepts such as table dictionary, update sets, client-side and server-side scripts, scripting, integration, and automation activities. Additionally, your skills should extend to service catalog workflows, flow designer, and automating flows. Familiarity with Service Portal Knowledge, particularly Agent workspace, is advantageous. Implementation knowledge in ITSM and NON ITSM modules (HRSM, CSM, GRC, Facility, etc.) will be beneficial for your role. Join us in our commitment to promoting Equal Employment Opportunity at Teva and be a part of a team dedicated to creating a positive impact on global healthcare.,

Job Description Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between Primary Skills Service Now implementation/Integration ServiceNow ITSM Module ServiceNow Scripting (Server/Client/Javascript) Secondary Skills CSA Certification is (Good to have) Workflow

Job Title : Service Now Test Engineer Location State : Haryana Location City : Gurgaon Experience Required : 2.5 to 4 Year(s) CTC Range : 8 to 13 LPA Shift: Day Shift Work Mode: Hybrid- 3 days WFO Position Type: Contract Openings: 2 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: We are looking for certified service now test engineer. Essential Job Functions: Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow Qualifications: Key Skills Needed: 2-4 years QA experience in ServiceNow . Practical experience with ATF (tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification: ServiceNow Certified Administrator How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

6 months contract (extendable) Location: Indore, Noida, Bangalore, Hyderabad, Noida, Gurgaon, Pune. Mode: Hybrid, candidate needs to travel twice a month to office 6+ years of experience in ServiceNow and IT Service Management (ITSM). BGV mandatory

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery. Must-Have Skills Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) . Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information. Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments. Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database. Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets. Create and/or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies. Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces. Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database. Good to Have Skills Ability to troubleshoot applications at the workflow and database level : Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels. Managing CMDB data model and Asset : Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data. Roles and Responsibilities Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree. Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment. Demonstrate extensive BMC Remedy product line experience across all modules , including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On). Possess significant experience with integration methodologies like REST, Web Services , etc., enabling seamless connectivity with other enterprise systems. Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments. Exhibit experience of working in the latest Remedy versions on Helix , demonstrating familiarity with modern Remedy cloud deployments and features. Show exposure to agile methodology and tools , contributing effectively within agile development environments. Possess comprehensive knowledge of BMC Remedy ARS (Action Request System). Qualification BE / B.Tech CTC Range As per market standards Notice Period Immediate Interview Mode Virtual Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery. Must-Have Skills Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) . Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information. Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments. Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database. Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets. Create and/or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies. Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces. Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database. Good to Have Skills Ability to troubleshoot applications at the workflow and database level : Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels. Managing CMDB data model and Asset : Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data. Roles and Responsibilities Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree. Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment. Demonstrate extensive BMC Remedy product line experience across all modules , including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On). Possess significant experience with integration methodologies like REST, Web Services , etc., enabling seamless connectivity with other enterprise systems. Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments. Exhibit experience of working in the latest Remedy versions on Helix , demonstrating familiarity with modern Remedy cloud deployments and features. Show exposure to agile methodology and tools , contributing effectively within agile development environments. Possess comprehensive knowledge of BMC Remedy ARS (Action Request System). Qualification BE / B.Tech CTC Range As per market standards Notice Period Immediate Interview Mode Virtual Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery. Must-Have Skills Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) . Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information. Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments. Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database. Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets. Create and/or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies. Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces. Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database. Good to Have Skills Ability to troubleshoot applications at the workflow and database level : Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels. Managing CMDB data model and Asset : Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data. Roles and Responsibilities Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree. Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment. Demonstrate extensive BMC Remedy product line experience across all modules , including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On). Possess significant experience with integration methodologies like REST, Web Services , etc., enabling seamless connectivity with other enterprise systems. Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments. Exhibit experience of working in the latest Remedy versions on Helix , demonstrating familiarity with modern Remedy cloud deployments and features. Show exposure to agile methodology and tools , contributing effectively within agile development environments. Possess comprehensive knowledge of BMC Remedy ARS (Action Request System). Qualification BE / B.Tech CTC Range As per market standards Notice Period Immediate Interview Mode Virtual Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

BMC is looking for a Remedy Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written) Whilst these are nice to have, our team can help you develop in the following skills: Experience with BMC products like DWP, Helix platform, HSSO is preferable

Job Title: Senior ServiceNow Developer ITSM & ITOM Experience: 7+ Years Location: Hydrebad Rate :- 230K/M Work Mode: Hybrid / Remote / Onsite (as applicable) Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration). Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Implement and manage ServiceNow Discovery, MID Servers, and CMDB health. Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations. Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript, Glide API, and Flow Designer. Deep understanding of CMDB structure, data models, and dependency mapping. Experience working with MID Servers, credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies. Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps, App Engine, or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

You should have a Bachelor's degree in Computer Science/IT (B.Tech) or MCA qualification to be eligible for this job opportunity located in Pune with a Work From Office arrangement. You must possess 3 to 5 years of experience in ServiceNow development and administration. As a ServiceNow Developer, your primary responsibilities will include designing, developing, and implementing ServiceNow solutions using both out-of-the-box features and custom scripting. You will be tasked with customizing and configuring various ServiceNow modules such as Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog. Developing and maintaining integrations with third-party tools through APIs, web services (REST/SOAP), and MID servers will also be crucial. Your involvement in the full development lifecycle, from requirements gathering to design, development, testing, deployment, and support, is essential. Implementing workflows, business rules, client scripts, UI policies, and data policies will also be part of your routine tasks. Regular platform upgrades and patching while ensuring minimal impact to users will be a key aspect of your role. Collaboration with cross-functional teams including IT Operations, Security, and Project Management will be necessary. You will be required to create and maintain technical documentation such as design specs, test plans, and user guides. Ensuring adherence to best practices, coding standards, and governance processes is vital for this position. To be considered for this role, you should have at least 3 to 5 years of hands-on development experience in the ServiceNow platform. Strong expertise in JavaScript, GLIDE API, and ServiceNow scripting (client & server side) is required. Experience in configuring and customizing core ITSM modules is essential. Working knowledge of ServiceNow Studio, Flow Designer, and Integration Hub is preferred. Experience with REST/SOAP integrations, the use of MID servers, ServiceNow best practices, system architecture, and data model is expected. A good understanding of the ITIL framework will be beneficial for this position.,

We are actively hiring individual developers for the following ServiceNow modules: GRC + TPRM (Third Party Risk Management) ITAM ITOM HAM SAM GenAI + Now Assist Note: Candidates can apply for one or more modules based on their expertise.

Major Responsibilities and Activities: Manages Update Set creation and migration, Schedules and verifies instance clones. Participates ServiceNow upgrade planning and execution. Manages Instance Security, User/Group Access/Access Control Lists Contributes to ServiceNow releases. Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules. Lead the coordination, design, and execution of integrating standard LDAP & 3rd party apps into our ServiceNow environment. Gaining new knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided. Maintaining the integration for existing customers and offering solutions to those without Implementing LDAP with customer provided systems, domain ownership for external customers. Perform standard daily, weekly, monthly maintenance, and overall system health checks. Validate domain separation compliance for all customers to ensure no cross-contamination. Staying up to date with the latest releases, product enhancements, and plugins. Attending courses provided by ServiceNow to stay current on the technology. Perform routine update set updates within the system for all changes made Perform standard system cloning from production to test environment. Support the creation of custom reports/dashboards. Troubleshoot and resolve problems. Orchestrate and automate tasks. Participate in department on-call rotation. This position may be required to perform other related duties as assigned. Adheres to internal standards, policies, and procedures and performs other duties as assigned

ServiceNow Developer Total Experience-5 years Relevant Experience- 3 years Detailed Roles & Responsibilities: Requirements gathering Solution Design Impact assessment on new solutions configuration changes Configuring scripts Configuring the catalog forms and workflows Build integrations System integration testing and unit testing UAT support Production rollout and verification Implementing automations Mandatory skills- ServiceNow ITSM & Integration

Duties: A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Skills: Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals) Experience troubleshooting web application Experience in troubleshooting Java Script Code. Excellent communication skills (verbal and written) Education: Must have bachelors degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) 2+ years of ServiceNow Development/Admin Experience is mandate

As a Senior Associate at PwC, you will be part of a team of problem solvers, assisting in solving complex business issues from strategy to execution through the utilization of Data, Analytics & Insights skills. Your responsibilities at this level include: - Using feedback and reflection to enhance self-awareness, capitalize on personal strengths, and address areas for development. - Demonstrating critical thinking and the capability to bring structure to unstructured problems. - Reviewing ticket quality and deliverables, providing status reports for projects. - Ensuring adherence to SLAs, with experience in incident management, change management, and problem management. - Reviewing your work and that of others for quality, accuracy, and relevance. - Knowing when and how to utilize available tools for various situations and being able to explain the rationale behind those choices. - Seeking and embracing opportunities that expose you to different situations, environments, and perspectives. - Being flexible to engage in stretch opportunities and assignments. - Communicating straightforwardly and structuredly to influence and connect with others effectively. - Reading situations adeptly and adjusting behavior to cultivate quality relationships. - Upholding the firm's code of ethics and business conduct. - Collaborating in a team environment involving client interactions, workstream management, and cross-team collaboration. - Being a good team player, taking on cross-competency work and contributing to COE activities. - Managing escalations and risks effectively. In this role, the primary skill required is expertise in ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, and Javascript. Secondary skills include proficiency in Reporting, Selenium, Java, Cucumber, Azure DevOps, and Git. As a Data Analyst, you are expected to have: - Minimum 5 years of hands-on experience with ServiceNow applications like GRC/IRM, ITSM, ITBM. - Minimum 5 years of practical experience with ITIL and ITSM modules. - Ability to comprehend complex business and functional requirements. - Superior analytical skills to analyze user, functional, and technical requirements. - Proficiency in deriving test scenarios from business requirements and writing detailed test cases based on user scenarios. - Understanding of analyzing test execution results and creating appropriate test metrics. - Familiarity with the defect management process and ServiceNow Test Management. - Knowledge of automation testing concepts and hands-on experience with ServiceNow ATF. - Capability to enhance automation scripts for building a regression suite. - Understanding of software testing techniques and strategies, including Mobile Testing. - Knowledge of various Test Management and Defect Management tools. - Excellent analytical skills and problem-solving abilities. Certifications in ServiceNow (CSA, ITIL, ATF) and ISTQB Certification are considered nice-to-have qualifications. Soft skills required include exceptional written and verbal communication skills, strong problem-solving abilities, autonomy and effective collaboration within diverse teams, proactive mindset focused on continuous improvement in quality assurance processes, and adaptability to manage multiple priorities in dynamic, fast-paced environments.,

Dear Candidate, We have opening for ServiceNow Developer please find the detailed description below Company Details : Royal Cyber is a Modernized e-Business Solutions provider specializing in software deployment. We are an IBM Premier Business Partner, an IBM Authorized trainer and Microsoft Certified Gold Partner. Since its inception in 2002, our experts have been leaders in providing exceptional & award winning services to organizations of different industry verticals all across the globe. Headquartered in Chicago, Illinois we have a global footprint with offices and development centers across North America, Asia, Europe, Africa and the Middle East region. URL : www.royalcyber.com Job Requirement For - Royal Cyber Private Limited INDIA Remote/Chennai/Bangalore - Full-Time- Timings 2 -11 PM IST Job Summary: We are looking for a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have strong scripting capabilities and be well-versed in end-to-end ServiceNow development. You will play a critical role in designing, configuring, and customizing the platform to meet business requirements, particularly across ITSM modules and beyond. Candidates should be skilled in all ServiceNow development (not specific to ITAM) with extensive experience with ITSM. Key Responsibilities: Develop and customize core applications using ServiceNow platform tools and best practices Write clean, scalable server-side and client-side scripts using JavaScript and Glide APIs Implement workflows, business rules, UI actions, client scripts, and scheduled jobs Integrate ServiceNow with third-party applications and systems Participate in design sessions, provide architectural guidance, and ensure scalability of solutions Troubleshoot and resolve application issues and defects Maintain documentation for technical designs and code changes Collaborate with stakeholders, including ITSM process owners, to gather requirements and deliver tailored solutions Required Skills & Experience: 4+ years of hands-on experience with ServiceNow development Strong scripting experience (JavaScript, Glide, Script Includes, Business Rules, etc.) Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge) Solid understanding of ServiceNow architecture and data model Experience with Flow Designer, Integration Hub, and REST/SOAP integrations Knowledge of Agile/Scrum methodologies Familiarity with Service Portal and custom widget development is a plus ServiceNow certifications (CSA, CAD) are desirable Nice to Have: Experience with Scoped Applications and App Engine Studio Knowledge of ITOM, SecOps, or HRSD modules Exposure to CI/CD pipelines with ServiceNow. PS: Need someone who can join ASAP If interested, please send your updated profile along with following details to sruthy.p@royalcyber.com Total Exp. : Relevant Exp. : Current Company : Current Location : Current Salary : Expected Salary : Notice Period : How soon can you join been offered : Availability for Interview : Your immediate reply is highly appreciable.

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration). Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Implement and manage ServiceNow Discovery, MID Servers, and CMDB health. Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations. Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript, Glide API, and Flow Designer. Deep understanding of CMDB structure, data models, and dependency mapping. Experience working with MID Servers, credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies. Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps, App Engine, or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Job Title : Service Now Test Engineer Location State : Haryana Location City : Gurgaon Experience Required : 4 to 6 Year(s) CTC Range : 8 to 13 LPA Shift: Day Shift Work Mode: Hybrid- 3 days WFO Position Type: Contract Openings: 2 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: We are looking for certified service now test engineer. Essential Job Functions: Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow Qualifications: Key Skills Needed: 46 years QA experience in ServiceNow . Practical experience with ATF (tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification: ServiceNow Certified Administrator How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

Role purpose: Skilled ServiceNow Developer (Minimum 7 years of experience) to join our team and contribute to the development and maintenance of our ServiceNow Customer Portal and ITSM solutions. The ideal candidate will have a strong background in ServiceNow development, customization, and integration. Strong programming skills in JavaScript. Experience working with HTML, XML, System integration (REST/SOAP) CSS, Bootstrap, jQuery, AngularJS, and relational databases. Very good understanding of different software design paradigms & security fundamentals (OOP, design patterns, SOA, Microservices, OWASP Top 10). Understanding of relational databases and SQL. Configuration and Customization: Ability to configure out-of-the-box workflows and create/maintain custom workflows. Experience with ServiceNow UI customization, including UI pages, UI macros, UI policies, and client scripts. Knowledge of ServiceNow's data model and relationships. Analytical and Problem-Solving: Strong analytical skills to troubleshoot and resolve technical issues. Ability to analyze system performance and implement performance enhancements. Roles and Responsibilities: Develop, configure, and customize ServiceNow applications and services. Design and implement solutions within the ServiceNow platform, including custom applications, workflows, and integrations. Maintain and enhance the ServiceNow Customer Portal and ITSM modules. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Manage incidents/problems as level two and level three support. Perform regular updates and maintenance of the ServiceNow platform. Create and maintain technical documentation for developed solutions. Provide training and support to end-users and other developers. Responsible for the analysis of business process maps and requirements and provide analysis skills to solve problems. Estimate user and technical stories to help inform and prioritize backlog. Design modules according to user stories, UX/UI designs, and technical stories. Develop and execute unit and integration tests; support testing against user and technical story acceptance tests. Manage incidents/problems as level two and level three support.

Strong Exp with ERP implementation Exp in Microsoft Dynamics 365 projects Implementation Strong in Finance & Supply Chain Management & Project Operations Cloud Operations & Cost Optimization Stakeholder Management CRM Deployment Required Candidate profile 12-15 yrs of Overall IT Exp with at least 5+ yrs in Project Management roles Expertise working with cloud technologies preferably Microsoft Azure Agile Delivery models & ITSM practice

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements.- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards.- Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements.- Provide technical guidance and mentorship to junior team members.- Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards.- Strong understanding of ITIL processes and ServiceNow ITSM modules.- Experience in integrating ServiceNow ITSM solutions with other systems.- Experience in ServiceNow ITSM implementation and migration projects. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Description ServiceNow Program Manager About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients" problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging workguided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversityare why our people love working at A&M. The Team Were seeking a ServiceNow Program Manager. This role reports to the Senior Director of Application Development in the Alvarez and Marsal Information Technology department. The ServiceNow Program Manager role provides on-going and strategic development tasks for Alvarez and Marsal ServiceNow instance. The candidate will be providing technical leadership on the technical design of the ServiceNow platform as well as responsible for continuous automation of key A&M processes. The individual will play a key role in maturing A&Ms ServiceNow platform. This individual will be the technical design lead for ServiceNow code and architecture, and work with IT managers and key Business Units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. This role will also lead the operation management of task and small enhancements. This lead role will also provide technical guidance to internal SNOW developers as well as managing 3rd party operational support. The individual will collaborate and manage A&Ms 3rd party vendor in creating and updating road maps. Tasks also including attending status meetings and ensure 3rd party, and the A&M SNOW team are staying on top of incident and BAU tasks. He/she will evaluate, ensuring the A&M SNOW team and the 3rd party's ability to complete projects. The position involves creating technical specifications, technical solutions, and development efforts for small to midsize projects. For project-oriented development, the developer must work as part of a larger team to understand and implement specifications, communicate technical issues, and actively participate in functional, technical, and code reviews. How You Will Contribute Management Lead a team of SNOW developers working on improvements and projects related to SNOW. Liaison with 3rd party SNOW support teams in ticket resolution and project development tasks; including reviewing/verifying technical architecture and solution. Continue to find opportunity to increase the collaboration between the A&M SNOW team and our 3rd party vendor. Oversee day-to-day operational management of the SNOW team. Work closely with our SNOW stakeholders and users on understanding demand and needs. Create SNOW roadmap along with our 3rd party leadership team. Project Planning Collaborate with 3rd party delivery teams regarding maintenance and projects Adhere, lead, and enforce the SDLC process for all maintenance releases and projects. Work closely with the PMO team to understand scope and requirements. Provide level-of-effort estimates for projects and maintenance tasks across functional teams. Refine technical estimates based on approved functional and technical specifications. Effectively communicate with management and stakeholders on project timeline, risk mitigation and status. Coordinate maintenance and project releases. Software Development Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Create the technical design, ServiceNow code and architecture, responsible for overall ServiceNow code quality 3rd party Integrations and automation with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, ServiceNow Apps, and Email. Strong Implementation experience on various ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests. Expert experience working with CMDB data models and populating CMDB using the ServiceNow Discovery tool and other 3rd party tools like SCCM, NAC, etc. Experience managing the team's troubleshooting production and test issues; review root cause analysis, recommend corrective action, and lead the resolution efforts. Provide technical leadership to the project/consulting team. Strong knowledge of SDLC. Introduce technical best practices best practiced and provide technical mentoring to developers, 3rd party team and help desk. Conduct code reviews and design reviews; validate technical approaches of other team member and 3rd party vendor. Documentation Ability to provide technical development plan and project estimations. Update training material and technical documentation Quality Assurance Able to create QA/testing strategy including test scripts and perform QA testing Work with UAT teams to ensure that work products meet desired objectives Review and provide test case feedback Additional Responsibilities Provide production support (on-call) Follow escalation procedures when required Qualifications Candidate must be able to develop efficient, maintainable code under the standards set forth by the technology team. Possess proficiency in technical and process problem solving, as well as root analysis Demonstrated experience of managing timely, effective development tasks, through collaboration with technical lead and project liaison, and effectively communicating development status as requested and required. Candidate must have demonstrated ability to create technical design and fully understand software development lifecycle (SDLC). Candidate must be able to collaborate on implementation solutions across functional teams. Demonstrated ability to manage and prioritize SNOW initiatives. Ability to communicate technical solutions to non-technical audience. Develop and effectively communicate project status/solution using such tools as project plans and Visio diagrams. Candidate must have demonstrated experience in providing excellent customer service, including (but not limited to): Successful management of client relationships Proficiency in written and verbal communications BA/BS degree in Computer Science, Information Systems, or related field 8+ years work experience in SNOW implementation Experience in creating technical design prior to development Additional Qualifications Must be customer service-oriented and can work independently. Effective communication skills to be successful with all levels of personnel, both in verbal and written modes. Diligence in all documentation and written communication. Organization skills to multi-task and to schedule work effectively. Must be able to work flexible hours as needed. Diversity & Inclusion A&Ms entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging workguided by A&Ms core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversityare the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.,

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote