113 Itsm Modules Jobs

**Job Description:** As a Senior Associate at PwC, you will work as part of a team of problem solvers, assisting in solving complex business issues from strategy to execution by utilizing Data, Analytics & Insights Skills. Your responsibilities at this management level include but are not limited to: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Review work and that of others for quality, accuracy, and relevance. - Adhere to SLAs, experience in incident management, change management, and problem management. - Know how and when to use tools available for a given situation and can explain the reasons for this choice. - Seek and embrace opportunities which provide exposure to different situations, environments, and perspectives. - Use straightforward communication when influencing and connecting with others. - Uphold the firm's code of ethics and business conduct. - Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. - Contribute to COE activities and participate in Escalation/Risk management. **Position Requirements:** **Required Skills:** - **Primary Skill**: ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, Javascript. - **Secondary Skill**: Reporting, Selenium, Java, Cucumber, Azure DevOps, Git. **Data Analyst Requirements:** - Should have a minimum of 5 years hands-on experience on ServiceNow Applications like GRC/IRM, ITSM, ITBM. - Must have a minimum of 5 years hands-on experience on ITIL, ITSM modules. - Should demonstrate a working understanding of ServiceNow ATF, Tricentis Tosca. - Ability to understand complex business and functional requirements. - Excellent analytical skills in analyzing user, functional, and technical requirements. - Ability to derive Test Scenarios from Business Requirements. - Proficient in Test Design and writing detailed test cases based on user scenarios. - Experience in analyzing test execution results and creating appropriate test metrics. - Familiarity with the defect management process. - Understanding of ServiceNow Test Management and Agile. - Knowledge of automation testing concepts and hands-on experience with ServiceNow ATF. - Ability to enhance automation scripts to build a regression suite. - Proficient in software testing techniques and strategies. - Understanding of Mobile Testing. - Familiarity with various Test Management and Defect Management tools. - Knowledge of quality assurance and software development processes and methodologies. **Nice to Have:** - Certifications in ServiceNow (CSA, ITIL, ATF), ISTQB Certification. **Soft Skills:** - Exceptional written and verbal communication skills. - Strong problem-solving skills with attention to detail. - Ability to work autonomously and collaborate effectively within diverse teams. - Proactive mindset focused on continuous improvement in quality assurance processes. **Additional Company Details:** At PwC, the focus lies on collaborating with clients to combine technology and human capabilities, creating simple yet powerful solutions. The Managed Services platform delivers scalable solutions grounded in deep industry experience, powered by talented professionals, and leveraging the latest in technology and process advancements. The objective is to provide effective and efficient outcomes, enabling clients to accelerate their priorities, optimize operations, and achieve sustained outcomes. Within the ServiceNow platform, the team provides support for various ServiceNow products, emphasizing quick issue resolution and automated solutions. The goal is to empower clients to navigate their application portfolio effectively while cost-effectively operating and protecting their solutions, allowing clients to focus on accelerating growth dynamically, efficiently, and cost-effectively.,

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Expert knowledge of ServiceNow CMDB, integreation , ITSM applications with at least 5+ years of hands-on experience.7+ years of experience working as a ServiceNow Developer5+ years of experience working in the Discovery module of ServiceNowProficiency with API development (SOAP OR REST)Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologiesExpertise in ServiceNow development, JavaScript, Angular JS or React JS Mandatory Skills: Servicenow-Development . Experience: 5-8 Years .

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). Customize workflows, business rules, UI policies, client scripts, and integrations. Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions. Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools). Perform upgrades and patches, ensuring platform stability and performance. Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teams including architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Remote Mandatory Key Skills itil,system administration,itsm,active directory,patch management,cmdb,remedy developer,bmc remedy,html,css,incident management,servicenow development,change management,itil processes*,servicenow itsm*,itsm modules*,servicenow*,javascript*

ServiceNow Consultant (ITAM, ITSM, ITOM, HRSD) Experience: 4-5 Years Location: Remote Employment Type: Contract About the Role We are seeking a ServiceNow Consultant/Developer with 45 years of experience implementing ServiceNow modules such as ITSM, ITOM, ITAM, and HRSD . The candidate will work with business and technical teams to deliver enterprise-grade workflows and automation. Key Responsibilities Implement and configure ServiceNow ITSM (Incident, Problem, Change, Request Management) . Work on ITAM (Asset lifecycle, CMDB), ITOM (Discovery, Event Management), and HRSD (Employee lifecycle automation) . Develop ServiceNow catalog items, workflows, business rules, and integrations . Automate business processes with Flow Designer, Integration Hub, and REST APIs . Collaborate with stakeholders to gather requirements and design scalable solutions. Perform UAT, documentation, and end-user training . Required Skills 45 years of ServiceNow experience, with exposure to ITSM, ITOM, ITAM, HRSD . Hands-on in ServiceNow development (Catalogs, Workflows, Business Rules, Scripts) . Familiarity with CMDB, Discovery, and Integrations . ServiceNow CSA / ITSM Implementation Certification preferred.

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). Customize workflows, business rules, UI policies, client scripts, and integrations. Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions. Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools). Perform upgrades and patches, ensuring platform stability and performance. Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teamsincluding architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).Customize workflows, business rules, UI policies, client scripts, and integrations.Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions.Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools).Perform upgrades and patches, ensuring platform stability and performance.Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 12 to 15 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions.Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management.Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs.Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines.Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges. Location - Bengaluru,Chennai,Gurugram,Hyderabad,Mumbai,Noida,Pune

Your Role Design and develop solutions within the ServiceNow SPM suite, including PPM, Demand, Resource, Financial, and APM modules. Customize and configure SPM workflows, dashboards, reports, and performance analytics to support strategic planning and execution. Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Develop and maintain client scripts, business rules, UI policies, script includes, and integration components. Implement data integrations with external systems (e.g., ERP, HR, Finance tools) using REST/SOAP APIs. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow SPM implementations, including design, configuration, and deployment of modules like Project Portfolio Management (PPM), Demand Management, Resource Management, Financial Planning, and Application Portfolio Management (APM). Strong technical knowledge in ServiceNow scripting and platform components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new SPM application modules, workflows, and dashboards tailored to strategic planning and portfolio execution. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs, automation routines, and Performance Analytics. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of SPM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teamsincluding architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

Key Responsibilities: Conceptualize design, develop, and implement solutions using the ServiceNow Platform. Compare, evaluate, and implement new features and technologies, and integrate them into the ServiceNow Platform. Ability to translate business processes with workflows, validation rules and process builder into configuration. Work with a variety of users to gain information, and develop intra-system trade-offs between different users, as necessary; interact with a diverse client base and outside vendor contacts. Maintain documentation on system configurations, maintenance processes and schedules. Providing 2nd and or 3rd level incident support, change management, and maintaining the upkeep of technical records and documentation. Follow team software development methodology and ServiceNow best practice methods for administration, configuration, and development. Ensures effective problem analysis and resolution of issues of moderate scope in a timely fashion and escalates issues when needed to appropriate levels of IT or Business. Provides off hours (on-call) support as it relates to IT functional area.

Role & responsibilities We are currently seeking experienced BMC Helix ITSM Consultants to join our global delivery team working on high-profile telecom projects across the UK, Europe, and North America. This is an exciting opportunity to work with cutting-edge BMC Helix technology in a fully remote role, offering above-market compensation and the chance to work with a leading team in ITSM solutions. Currently we are recruiting for two roles (details below). They are both fully remote working roles, with an opportunity to travel to the United Kingdom for meetings and workshops. 1. BMC Helix Migration Consultant: Key Responsibilities: Migration Execution Perform full-scale migrations of BMC Remedy ITSM applications to BMC Helix (on-prem to cloud or on-prem). Utilize Helix Data Manager (HDM) for structured data migration and transformation. Conduct 3-way reconciliation of workflows, CMDB, and foundation data . Development & Automation Develop and maintain Kubernetes-based containerized applications. Deploy and manage Helm Charts for Helix applications. Automate deployment and operational workflows using Jenkins, Groovy, and Ansible . Write Linux shell scripts to support automation needs. Database & Scripting Write, optimize, and manage Oracle SQL and PL/SQL scripts. Develop stored procedures and manage database jobs. Perform DDL sync and test data migrations across environments. Monitoring & Troubleshooting Analyze and resolve issues using AR System Log Analyzer . Build and maintain Splunk queries for monitoring. Manage Kafka topics and data flow pipelines. Support & Administration Provide L2/L3 support for BMC Helix ITSM (version 21.03 or higher) . Configure and maintain foundation data. Identify and implement custom plugins and EMA settings. Required Skills and Qualifications: Proven expertise in BMC Helix ITSM configuration Strong hands-on experience with BMC Helix Discovery and CMDB In-depth knowledge of BMC Remedy ITSM applications , integrations, and customizations Experience with both SaaS and On-prem deployments of BMC software BMC Certification (mandatory) ITIL Certification (mandatory) Ability to work independently and remotely with international clients 2. BMC Helix ITSM Consultant: Key Responsibilities: Configure, implement, and administer BMC Helix ITSM applications Manage and optimize BMC Helix Discovery and CMDB solutions Lead or support SaaS and On-Prem deployments of BMC Software Perform integrations and customizations based on client requirements Collaborate with global teams to deliver enterprise-grade solutions Provide expert input on architecture and best practices in ITSM deployment Engage with stakeholders to gather requirements and deliver tailored solutions Required Skillset Strong hands-on experience with BMC Helix ITSM and Remedy environments . Deep understanding of AR System workflows and data structures . Proficiency in: Kubernetes , Helm , Jenkins , Groovy , Ansible SQL/PLSQL for Oracle/PostgreSQL Kafka , Splunk , Grafana Familiarity with AR System development , CMDB structures , and ITSM foundations. Good understanding of cloud technologies , networking, and databases. Experience with Windows, UNIX, and LINUX operating systems. Working knowledge of ITIL practices is a plus.

Role & responsibilities We are currently seeking experienced BMC Helix ITSM Consultants to join our global delivery team working on high-profile telecom projects across the UK, Europe, and North America. This is an exciting opportunity to work with cutting-edge BMC Helix technology in a fully remote role, offering above-market compensation and the chance to work with a leading team in ITSM solutions. Currently we are recruiting for two roles (details below). They are both fully remote working roles, with an opportunity to travel to the United Kingdom for meetings and workshops. 1. BMC Helix Migration Consultant: Key Responsibilities: Migration Execution Perform full-scale migrations of BMC Remedy ITSM applications to BMC Helix (on-prem to cloud or on-prem). Utilize Helix Data Manager (HDM) for structured data migration and transformation. Conduct 3-way reconciliation of workflows, CMDB, and foundation data . Development & Automation Develop and maintain Kubernetes-based containerized applications. Deploy and manage Helm Charts for Helix applications. Automate deployment and operational workflows using Jenkins, Groovy, and Ansible . Write Linux shell scripts to support automation needs. Database & Scripting Write, optimize, and manage Oracle SQL and PL/SQL scripts. Develop stored procedures and manage database jobs. Perform DDL sync and test data migrations across environments. Monitoring & Troubleshooting Analyze and resolve issues using AR System Log Analyzer . Build and maintain Splunk queries for monitoring. Manage Kafka topics and data flow pipelines. Support & Administration Provide L2/L3 support for BMC Helix ITSM (version 21.03 or higher) . Configure and maintain foundation data. Identify and implement custom plugins and EMA settings. Required Skills and Qualifications: Proven expertise in BMC Helix ITSM configuration Strong hands-on experience with BMC Helix Discovery and CMDB In-depth knowledge of BMC Remedy ITSM applications , integrations, and customizations Experience with both SaaS and On-prem deployments of BMC software BMC Certification (mandatory) ITIL Certification (mandatory) Ability to work independently and remotely with international clients 2. BMC Helix ITSM Consultant: Key Responsibilities: Configure, implement, and administer BMC Helix ITSM applications Manage and optimize BMC Helix Discovery and CMDB solutions Lead or support SaaS and On-Prem deployments of BMC Software Perform integrations and customizations based on client requirements Collaborate with global teams to deliver enterprise-grade solutions Provide expert input on architecture and best practices in ITSM deployment Engage with stakeholders to gather requirements and deliver tailored solutions Required Skillset Strong hands-on experience with BMC Helix ITSM and Remedy environments . Deep understanding of AR System workflows and data structures . Proficiency in: Kubernetes , Helm , Jenkins , Groovy , Ansible SQL/PLSQL for Oracle/PostgreSQL Kafka , Splunk , Grafana Familiarity with AR System development , CMDB structures , and ITSM foundations. Good understanding of cloud technologies , networking, and databases. Experience with Windows, UNIX, and LINUX operating systems. Working knowledge of ITIL practices is a plus.

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. Key Responsibilities/Duties Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs. Maintain BMC Product platform availability as per agreed availability commitment Develop new customizations, integrations and reports Troubleshoot BMC Application, customizations, integration issues. Follow the ITIL standard best processes. Recommend & plan upgrades/patches and roll out of new features Drive adoption of the BMC solution across Customer environments Work closely with Service Owners to review service delivery quality with focus on continuous improvement Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application Requirements: Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA) Should have 5-15 years IT experience Location-Mumbai/Navi-Mumbai Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking and database concepts Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Effective communication skills in English & German (verbal and written). Willing to work in shifts, weekend and on-call support will be required.

Hello, We have Great opportunity for ServiceNow ITSM Developer role. Exp 6yrs to 12yrs Location PAN India Notice period Immediate – 30 days JD as given below: ServiceNow Platform Expertise: Proficiency in configuring and developing within the ServiceNow platform to tailor it to the project's specific needs. ITSM Implementation. Unit Testing: Ability to perform unit testing to ensure that configurations and developments are functioning correctly. Deployment: Experience in executing deployments to QA and PROD environments. Incident Management: Knowledge of setting up ServiceNow incident management based on Out-of-the-Box (OOTB) workflows. Major Incident Management: Skills in configuring major incident management candidate processes and defining trigger criteria. Problem Management: Expertise in implementing standard flows from creation to closure and configuring handshaking within ServiceNow Incident Management and Change Management modules. Change Management: Ability to set up change management based on OOTB workflows, enable risk assessment, and CAB review approval model based on risk. Request Fulfillment & Service Catalog: Proficiency in standardizing service fulfilment through standardized workflows and configuring requests as part of the service catalog for self-service. Reports & Dashboards: Experience in configuring ITSM reports and dashboards. Knowledge about preexisting OOTB Reports and Dashboards and how to configure them. CMDB (Configuration Management Database): Skills in integrating CMDB with Change Management for impact assessments, supporting various teams in using ServiceNow, and proposing reports and Data Certifications for data input and monitoring. CSDM (Common Service Data Model): Knowledge of CSDM leading practices, supporting Business Application and Service Owner Training, and advising on CSDM structure and naming of new Business Applications and Application Services. If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp – Relevant Exp – Notice Period – Current CTC – Expected CTC – Current Company – Current Location – Preferred Location - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview pls mention time - PAN Number - Thanks & Regards, Gayatri Gupta

Job Description Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between Primary Skills Service Now implementation/Integration ServiceNow ITSM Module ServiceNow Scripting (Server/Client/Javascript) Secondary Skills CSA Certification is (Good to have) Workflow

Role & responsibilities Consultant, MC-IT Advisory About us KPMG is a leading professional services firm comprising over 200,000 professionals who work together to deliver value in more than 155 countries through in-depth industry insights in Audit, Tax & Advisory. The firm recorded more than USD 28.9 billion in revenues in 2018. KPMG Global Services (KGS) is a strategic global delivery organization that engages with KPMG member firms to provide innovative, scalable and customized Advisory, Tax and Audit services to more than 50 member firms worldwide. KGS Management Consulting (MC) provides advisory services to member firms on business transformation journeys across various functions Finance, Operations, Procurement, Supply Chain, Sales & Marketing, Human Resources & Information Technology. Some of our priority sectors are Financial Services, Healthcare & Life Sciences, Industrial Manufacturing, Consumer Markets, Telecom, Media & Technology, and Energy & Natural Resources. The Global Delivery Network (GDN) at KGS MC is looking for dynamic, high-energy and high-performing individuals to be a part of their Powered Enterprise journey. Powered Enterprise is an outcome-driven business transformation solution delivered through a global delivery network capability. Role Responsibilities: The ServiceNow GDN Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during implementation. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of any ServiceNow module. Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred) Experience & Background B-Tech/BCA/MCA 4.5+ years of IT industry experience. Minimum 3 year of implementation/customization experience on ServiceNow Experience on Service portal will be an advantage. ITIL/ServiceNow certifications will be an added advantage. Set up standards for quality control; measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL Excellent Communication Skills Preferred candidate profile

Were hiring a Senior ServiceNow ITSM Consultant in Pune with 5+ years of experience. Must have strong expertise in ITSM modules, customization, and integrations. Join within 1 month to work on enterprise-scale projects.

NTT DATA is looking for a ServiceNow Consultant to join their team in Pune, Maharashtra (IN-MH), India. As a ServiceNow Consultant, you will need to have at least 5 years of experience in software development, with a significant focus on ServiceNow application development. Strong JavaScript development skills are required, along with expertise in class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action/policy, deployment, Integration, and SOAP Service implementation in ServiceNow. Your responsibilities will include developing and implementing ServiceNow ITSM modules such as Incident, Problem, and Change Management, as well as knowledge of API integrations with ServiceNow. You should have experience in designing and developing process-based solutions, documenting user case processes, and BPM workflows. Possessing a ServiceNow certification (CSA, CIS) is a must. The ideal candidate should be able to translate Business Requirements into Business Processes, demonstrate strong analytical and problem-solving skills, and have end-to-end experience in ServiceNow-based application design and implementation. Excellent verbal, active listening, and written communication skills are essential, along with the ability to describe complex technical scenarios concisely based on the audience. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. With experts in over 50 countries and a partner ecosystem of established and start-up companies, NTT DATA offers services including business and technology consulting, data and artificial intelligence, industry solutions, and application, infrastructure, and connectivity management. As one of the leading providers of digital and AI infrastructure globally, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. Being a part of NTT Group, which invests over $3.6 billion annually in R&D, NTT DATA aims to assist organizations and society in confidently and sustainably transitioning into the digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for a talented ServiceNow Consultant to join their team in Pune, Maharashtra, India. As a ServiceNow Consultant, you will be responsible for software development with a focus on ServiceNow application development. The ideal candidate should have at least 5 years of experience in software development, particularly in JavaScript development. Key Responsibilities: - Strong experience in JavaScript development and working with ServiceNow application development. - Proficient in class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action/policy, deployment, integration, and SOAP Service implementation in ServiceNow. - Hands-on experience in developing and implementing ServiceNow ITSM modules such as Incident, Problem, Change Management, and knowledge of API integrations with ServiceNow. - Design and develop process-based solutions, as well as document user case processes and BPM workflows. - Hold ServiceNow certification (CSA, CIS) and be able to transform Business Requirements into Business Processes. - Demonstrated analytical and problem-solving skills with end-to-end experience in ServiceNow based application design and implementation. - Excellent verbal, active listening, and written communication skills with the ability to describe complex technical scenarios concisely based on the audience. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society transition into the digital future confidently and sustainably. Visit us at us.nttdata.com.,

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

We are hiring for Service Now Developer for one of our Canada Based Product organization. Here the details below for Job opportunities. Role & responsibilities TSM, FSD, HRSD & CSM Configuration & Customization Expertize in KM and CSM modules, current implementations, scripts and configurations parameters; Experience in extending the modules to meet specific business needs. Complex Integrations Experience in API integrations with third party systems for AI, reporting and analytics Experience with responsive design, accessibility standards, web components and JavaScript frameworks beyond the platforms use of AngularJS Develop ServiceNow applications to meet business requirement • Extend out of the box Knowledge Management to bridge gaps and develop requested functionality • Create necessary components - templates, widgets, pages and portals - to meet the requested features, including responsive UI and UX • Create Scripted APIs to facilitate integration with other platforms • Develop supporting applications for Customer Service Management and Knowledge Management • Configure export sets and feeds to send data for reporting and analytics • Work closely with partners, QA and other stakeholders to mitigate risk and maintain momentum • Ability to debug and troubleshoot code issues using servicenow tools and logs."

8+ years of experience in ServiceNow Development. Must have experience in SIR (Security Incident Response) Exp. in ITSM , ITOM ,ITAM, GRC modules. ServiceNow modules such as Incident, Problem, Change Exp. with Java Script, Flow Designer, Orderguide.

Job Description Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Primary Skills Service Now implementation/Integration ServiceNow ITSM Module ServiceNow Scripting (Server/Client/Javascript) Secondary Skills CSA Certification is (Good to have) Workflow